Our first time in Tunisia was wonderful. The hotel was clean and less tatty than expected after reading other reviews, a good, clean bathroom is important to us and this hotel didn't disappoint. The air con wasn't great and was being turned off the day we left dispute there being a freak heatwave of an average of 45°. The pools are lovely and cleaned regularly, the sun loungers are very much in need of some padding. The location is excellent as long as you only go left... go right and there's a high chance of being mugged, 4 people didn't heed the advice given by the reps and were injured, 1 older lady rather seriously. There is a taxi rank right outside the hotel and taxis are very cheap and can be negotiated. The majority of the staff were lovely except for the THEIF!! Our suitcase was broken into and money stolen from our wallets, despite having 2 combination locks on. We reported this incident to the hotel manager who couldn't have cared less. Fortunately the woman who v organises the restaurants offered to help us. Only one person had cleaned our room, this person then hadn't turned in to work during the 3 days between the money going missing and our departure date. Despite leaving contact details with the hotel and rep we were never informed of the outcome. Sadly this ruined what otherwise would have been as perfect holiday.

We stayed at Thalassa Sousse from October 19th to November 2ond and had a very nice holiday. We were given two rooms opposite the reception when we arrived very early in the morning and they were not very nice and had a bad location. The next morning I asked if we could get two bungalows instead and that was no problem, I was shown some different bungalows and choosed two closed to the relax pool. The rooms/bungalows are not in any way 4 stars, more like 2 stars – very simple and should really need upgrading. The bathroom and terrace were the best in the room. We rented a fridge and that was nice to have but the cleaners closed down the main electricity switch when they left the room so the fridge was warm when we returned, after talkning to them I put up a sign over the mainswitch saying NO! and after that they remembered to leave it on. The cleaning was not very good in our room,I talked first with the reception without any improvement but when I talked to our rep and she went with me to our room they started to clean properly, changed sheets and towels all the time. So if you have any problem and the hotel doesn’t act always contact your rep – don’t wait until your back home.
I’m not a bufféperson but even I liked the buffets, there were variation every day and we could always find something to eat, fresh pizza and pasta made to order. Breakfast was OK and they made omeletts and pancakes. I mean what do you expect when you go to an All Inclusive hotel? Fine dining? The same with the drinks, I only tried the white wine and it was simple but all right. We usually had our lunch at the beach and that was very nice, fresh grilled fish, a nice view and nice staff – but don’t forget to book a table in advance.
If you are kind and respecful to the staff you get the same treatment back. From the very first meal we had very good service and I think that they liked that we were from Sweden, when they realised that we were not from Germany (sorry but the germans at the hotel was very unpolite and quite rude to the staff) they were even nicer than before. I even got bottles of wine to take to the room just because I was polite, nice and swedish ;-).
We used the internet several times, it is only possible in the lounge and the poolarea closest to the reception, and found that if you buy 24 hours you can use it several times, we used it for a whole week!
It was the end of the season when we visit Thalassa Sousse so we had no problem with sunbeds or crowds. I also read that some people have had problems outside, we never noticed anything, we could go in the Medina or anyplace, even my 17-year old daughter but again that is maybe how you yourself behave and if you show respect (put some clothes on!) you get it back!
So to conclude; the hotel and especially the rooms need som paint and maintenance but the location, staff and even the food makes it a good place for a relaxing holiday.

After arriving at hotel at 4am,ready for bed,half sleep,was given a beach bunglow and suitcases taken for us within 5mins.Lovely frendly staff,in reception,bars and waiters. food was excellent in all outlets good choice for all meals.Pool areas are huge and the beach is lovely.

Me and my family arrived at thalassa hotel in sousse late on the 16th september when we arrived we was amazed on how beautiful the reception area and lobby was we was looked after by the reception team who gave us keys to two bunglows as there was6 people in our party we was really happy about the location the pools are amazing with the slides had a bunglow located on the beach which was beautiful on our third day things started to go wrong in one of the bunglows the toilet started overflowing we reported this and the plumber came and sorted it no problems then for 9 days it kept happening and we kept reporting and nothing was properly done about it the rooms was always clean and tidy the maid did a great job the alcohol wasnt very good it was watered down and awful and also served in plastic cups and they smelled the food wasnt very good wasnt catering for british as well as children and flys everywhere landing on our food the Animation team was ok there was 3 a la carte restaurants and the international restaurants wasnt very nice but i recemmend the italian that was amazing the best food we ate The entainment team was ok but there was one night where they had the guys that had the spikes and knives and got a little boy to do something to the man with the knives which my wife was upset about because we had a child with us and children shouldnt be doing stuff like that where is the health and safety? And then also british people getting mugged outside the hotel and nobody helping was shocking especially when it was a 65 year old women and the men outside wasnt very nice you have to been on your guard! Especially women.We to sousse market and that was awful as we was geting hassed into buying stuff we didnt want some of the staff was friendly there was one in the dining room and also the pool bar staff was friendly the snack bar food was bad as we had burgers that wasnt cooked 3 times we send it back and still pink 3 of my party work with food so we know it wasnt cooked Dan our rep was brilliant as he was sorting the problems out for us thank you to him i think more women should work there as well in the bar and dining area