I stayed in this hotel in June, fortunately, I booked only one week. I chose ALL INCLUSIVE, but it didn't mean much to most of the staff in this hotel. They tried to charge me everything what is included in ALL INCLUSIVE. Juice in the restaurant, cotton mattress, which is nonsense, on the beach they have plastic and cotton mattress, and boys tried to convince me that there is a difference and that I have to pay. Room maid didn't clean my room 4 days. She lied that I put "don't disturb" ( 4 days ????). Actually she wants to be payed in advance, every day, to clean our rooms. Most of the guests from my group told me that they did it. I informed the reception, that did not pay attention firstly, but, since I was persistent to report these things after 2 days they reacted and talked to the head room maid. Nevertheless, my room wasn't cleaned after. I decided to inform the manager about this.He was polite and promised that I won't have problems with my room any more. And, that ALL INCLUSIVE guests don't pay for this what I was told to pay. But... Everything repeated next day on the beach. The boys there explained that they know better about the thing on the beach, although I told them that I spoke with the manager. When they face facts, and you show the bill that you really payed something what you don't have to pay they start with " oh, I didn't understand you". Of course , there is no need to understand you for these things because you have the sign ALL INCLUSIVE on your arm.
This happened many times every day, and not to mention that it is the same in the city. Every step you make somebody will try to sell you something and to cheat you. But, in the hotel ????
These people are allowed to do that, because they repeat that and they don't care about the manager and the reception.
I traveled with Kon Tiki, Serbia. Their answer was that it is the folklore of Tunisia. Cheating in the hotel, your hotel, every day and everywhere is the folklore of Tunisia???
And don't take taxi. There is a little touristic train which drives every 30 minutes. Nobody will tell you that. Maybe your guide/representative, receptionists "don't know" about that. Our guide didn't even mention that. It is clearly solidarity with taxi drivers which will charge you 2-3 times more for a drive.
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- Also Known As:
- Le Marabout Sousse
- Hotel Le Marabout