I have read mixed reviews for this hotel and I will try to make this as fair as possible. I do however agree this is only a 3 star hotel and not a 4 star as it wants to be. There are some 1 star parts that really need sorting out by the hotel but on the other side there are some 4/5star parts as well. There is also much needed updating in places.
This was very impressive, always clean and tidy and plenty of places to sit. The staff were friendly but unhelpful. We got in at about 2:30am very tired and thirsty after delays in the airport. There were no bars open and all staff could say was there was a shop open across the road. However you can not get your money changed until 10am and we were told we could not drink the tap water so we went to bed very thirsty. This is utterly disgraceful and poor and needs sorting out. Surely a bottle water in the rooms or waiting for us in reception isn't much to ask as they knew we were getting in early. Also at the end of our stay we could only extend our rooms until 4pm and we didn't leave until 7pm we asked for a couple of towels so that we could have a shower in the indoor pool area but were told we could not have any towels. Again this just shows how the hotel doesn't really show that much care about their customers. Simple things like this really let the hotel down.
The reception bar was a bit odd. If you were all inclusive you got a run down side of the bar but if you were half board you got a luxury looking bar area. I just think the hotel looks on all inclusive customers as second class.
The rooms were a good size and the beds were comfortable. The bathrooms were a good size as well and the rooms were cleaned well everyday. We laughed so much about the toilets in the room as it was like it had a mind of its own. It would only flush about 50% of the time.
The food was actually ok. Don't expect luxury food but you wont starve. The food was very similar each day but changed by a couple of different dishes and the dessert was pretty much the same everyday. You can get ice cream but they dont advertise this. To be fair there was a lot of choice and even my vegetarian girlfriend found something to eat, although this was a lot of rice and pasta. We found a really nice waiter who we tipped everyday and he always welcomed us in and always had a table for us, it was a shame he didn't work at breakfast. The one thing we found really odd was they treated spoons like they were gold dust, I am guessing they do this to get tips but in the end we found this to be so annoying we refused to tip at breakfast at all, where we may have tipped if they just had spoons on the table. We also found ourselves eating cereal with the plastic coffee spoons instead.
POOL and BEACH
The pool and beach are nice and the staff with the sun loungers and cushions were quick to help out. However there was quite a bit of rubbish scattered about at both the pool area and beach, something that needs sorting out. However we found, as with most of the hotel, if you were all inclusive you were treated as second class (perfect example was the reception bar) Waiters would try not to serve you if you had a band on your wrist but if you didn't they would ask if you wanted a drink. Food at the pool and beach bar were very basic (pizza, sandwich and chips) but you could get ice cream from the pool bar. The indoor pool was good but none of the jacuzzi parts worked and it was clear that the hotel was in the middle of building work. Changing rooms would be good for when you had to leave your hotel room early but you weren't getting picked up till late.
We found a bit of a 50-50 split between nice and very grumpy staff, even if you tipped them. 90% of bar staff were miserable but the odd one were really nice and pleasant. The cleaner on my floor seemed to be the happiest and friendliest person in the whole hotel. You couldn't pass her without a really nice greeting or conversion.
The daytime entertainment at the pool was funny to watch and the staff member seemed to really enjoy what he did. I had a conversation with him a few times and he was really friendly. Evening entertainment .....humm what evening entertainment. There was none! Ok we saw some entertainers setting up at 7:30 for a show at 9:30 once. Yep only once and we stayed for two weeks. I have read comments from the hotel on other reviews saying they do have entertainment each evening but if you do where are they. You need to make it clear where they are as we looked every night (gave up looking near the end of the holiday) and we couldn't find any and neither could others who stayed at the hotel.
Mostly clean hotel, fairly good rooms, staff were ok, food was ok, some parts need a lot of work and if it made these much need improvements the hotel could become a 4 star but it must have to settle with a generous 3 star.
Just to add we did a few excursions the best was the Sahara explorer a must if you can afford it (it cost us 205d each and and extra 32d each for the camel and horse rides). Please note that you need to take snacks and drinks with you as you spend a lot of time on the bus and the two food stops weren't great. Also hand sanitizer and toilet roll as the toilets can be really bad, I think even fly's were put off some of the toilets. Other than the these bad points the rest of the trip was amazing.
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- Also Known As:
- Hotel Tej Marhaba
- Tej Marhaba Sousse