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“Good Hotel shame about the dates” 3 of 5 stars
Review of Tour Khalef Marhaba Thalasso & Spa

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Tour Khalef Marhaba Thalasso & Spa
4.0 of 5 Hotel   |   Boulevard du 14 Janvier, Sousse 4051, Tunisia   |  
Hotel amenities
Ranked #6 of 39 Hotels in Sousse
Certificate of Excellence 2014
Liverpool, United Kingdom
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
“Good Hotel shame about the dates”
3 of 5 stars Reviewed March 26, 2013

Travelled to Tour Khalef on the 17th March for a week. Myself, 4 year old son and parents
Rooms - we where very happy with our room an interconnecting one both rooms where exactly the same. We where expecting one bathroom, wardrobe. The rooms had good sized bathrooms with hairdryer (i noticed another review further down said no hairdryers!) wardrobe space was more than enough, beds where a little uncomfortable but they normally are (I heard others complaining and the staff swopped them straight away). Plenty of floor space for suitcases. TV in rooms never watched it, table and chairs in room with another on balcony. Key locking system, which the keychain is massive but we left behind recption most of the time. My parents had a few problems with leaking toliet and balcony door not locking but they where up at the room within 10mins of phone call to reception.

Welcome meeting - next day 10am whcih annoys me i like it wehn they carry it out on arrivals get it over and done with. He was very infromative about the area and customs. The only thing we where very annoyed at and i want to warn others is in the meeting he had a another guy helping him had out leaflets and pens tall guy, slim with a tash he mentioned in the meeting he offers a free trip to the medina after the meeting i asked about the boat rides he informed me they no longer carry these trips out but pointed me int he direction of his friend he would beable to assist. I ask this guy he said he could pick us up Wednesday at 8.30am go to medina they drop us off at the boats and we make are own way back no charge other than boat and taxi back. Wednesday we waited in reception he turned up in a people carry with him self and two other arabs at this point i was worried us 4 where squashed in the back surrounded by these guys, then on the journey to back end of beyond we picked up another arab woman, stopped off for the driver to drop something off then carried on after about 40mins not knowing where the hell we are and me planning my escape in my head! We stopped at what was the womans rug shop then would not take no for an answer and forecd me and dad down stairs to two women sat making a rug we had to tip them, quickly got back upstairs got my family and went outside no taxis, didnt know were we where reluctantly got back in the bus. Next stop the medina he directed us to certain stalls i am guessing some family or friends of his in the end my mother who cannot walk on inclines we refused to go any further he dropped us at the taxis and left not a very happy man! My advice to anyone is DO NOT APPROACH this man you can as we found book plenty of trips at the marina yourself. They is another review further down who experienced this aswell. Thomson rep should not be advising this but he is also a local and probably getting some sort of profit from it.

Dining - I am quiet a fussey eater when at home, but the food my opinion was great! Breakfast time i normally ventured for a boil egg, toast, pancakes, crossaints. Not to daring ha. Dinner time was better than tea time i thought lots of salad, bread, veg, meat (only tried the chicken which was fine) loved the potatoes, fish, chips, pastas. Tea time they had some theme nights cant say i noticed it all seemsed the same sort of thing to me! Deserts where the usual sticky cakes in these countries but some where very nice one thing that attracted all kids and grown ups was the ice cream. Main thing was no stomach upsets to report from any of us!

Pool - There is only one pool at the Tour Khalef not very big but the time of year we travelled it was fine the hotel was quiet empty i wouldnt like to around it in summer time. It had quiet a shallow part for kids which was great as it had a barrier at either end stopping the kids desending into the larger areas.
The pool area was very clean, sunlongers where easy to get and security brought you the sun mats. There is a shop near the pool selling inflatables, buckets etc a cafe which is a pay one and the outside bar which i believe only to open 10am - 5pm.
Some guys keep coming round trying to sell bloody camel trips over and over again found this very annoying, the hotel should not alow it.

Beach - is lovely nice white sands, the wind was a bit rough on some days so waves to high, beach bar never open on our week one day the roof had been taken down not sure if they are renovating it? Me and my dad went for a walk further up the beach it is very rough, mucky, litter even an abandoned hotel all boarded up cannot be seen from this one though. A few people trying to sell cigs, head scarfs just ignored them.

Outside the hotel - Very close to shops, cafes, bars we went into port el kantaoui quiet a few times. A taxi ranges from 5-8dinar do not except the meter excuse say before you get in the taxi how much now! The marina is great loads of yatchs, boat rides which are massively cheaper than booking with your holiday rep we went on the pirate boat cost 45dinar for all four of us two hours dinner on board and saw the dolphines. I think other reps where charging 30 each!

We also went on the walk on the wild side trip with thomson, it was ok i would recommend it. It was a waste of a very long day! Picked up at 8am waiting for late people to arrive didnt actually set off for the trip until after 9am. We where told visit to market then zoo. We firstly got dropped off at some pottery factory no one was interested we all got off went to toilet and got back on bus after being 2 hrs stuck on it, then we wen to market for 2 hrs which by this point i was not very happy walked from one end to the other and back waiting 40mins for the bus to appear. This then left us with only 2 hrs at the zoo which was the only reason i booked it for my son, we near enough ran around it still didnt see some things oh and the dolphiones is an extra 20dinar each charge this wasnt explained to us by thomson.

The staff, cleaners, waiters are amazingly polite, friendly people and they always remember who you area and what you drink. They are great, my son was alawyas happy to have a joke with them.

Day time activities - we only played mini golf

Entertainment - cannot comment never bothered.
The thing we experienced which i still cannot believe was on our stay it was a Tunisian Bank holiday some to do with France (check before you travel or book for any holidays) over a 1000 arabs desended on the hotel on the Friday 22nd March tea time like a plague of locusts they devoured everything in the path. Each one of them had three plus plates piled high of food, the tables where covered with food dropping out of there mouths, all over the floor they had no consideration for anyone not even there own. All the food had gone, people complained to the manager who was so very sorry and booked alot into the A la carte for free which was lovely. By the Sunday waiters where having to either accompany guests to get there food like a body guard or even get it for them, one had to get my son some ice cream as they had the tub which everyone got the ice cream out to there faces, filling soup bowls full of the stuff. I cannot explain to you what we saw just DO NOT GO ON THE BANK HOLIDAYS i would not want anyone to go through that!

All in all i would return but later on in the year would be best. The manager was quick to reponed to all compaintents best service ive ever witness in hotels hats off to the for dealing with that bank holiday mess.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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911 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Grimsby, United Kingdom
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 25, 2013

what an experience this hotel was!!!, from the minute we arrived through first choice we were treated with utmost courtesy, fantastic staff that were more than happy to oblige, the hotel itself is spotless, the cleaners are working day and night, the floors are so highly polished you can see your reflection.The rooms were cleaned daily, fresh towels daily, the food was fantastic, excellent waiters and very friendly, we liked the idea of being allocated a table on arrival, that we used all the time, no wondering if there was a spare table.The surroundings are are very pleasant, the pool area lovely, although it was a bit chilly the time we were there.We did venture out on the 2 day Sahara trip, what a trip it was too, absolutely amazing trip you must do, it was £79 each, all meals,transport, hotel with evening meal and breakfast included, plus the best bit a tour of the desert in a jeep over the sand dunes, camel ride which you did pay seperate for (£10), all of it was amazing cant wait to go back, first time in Tunisia, certainly wont be the last,I read on here from somebody titled SHOCKING, what a load of rubbish.

Room Tip: we had a room that wasnt sunny, but it didnt put us off, we heard no noise at all,
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 23, 2013 via mobile

Had a great time here on our first holiday as a couple. I wouldn't recommend it for families as I don't believe their is much to do for children. Room was beautiful with a breathtaking view of the beach. Did have tv in but we never even switched it on. Air con worked fine. Plenty of food to choose from. Staff were lovely. Would definitely go back and recommend to anyone

  • Stayed August 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2013

Me and my girlfriends stayed here for one week in mid of march on spa package. We enjoyed every single day, the treatment were amazing, we were delighted of the quality of the treatments the care, the skill, the knowledge and the attitude of the professionals. They were lovely,respectfull and smily all the time. The restaurant l'oliverai offered us tasty dishes every single day we were treated like princess. The rooms were excellent and clean, the housekeepers cleaned the room every day change the towels every day. I really recommend this hotel if u want a great and quality pampering.

Room Tip: rooms with see view are generally priorities to customers with a spa package, also they are upgrated...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed March 18, 2013

I went here last year with the family for our main holiday.
What a hell hole of a resort.
The hotel is shocking.
Food is terrible and the pool bar/snack bar is disgusting. Very mucky glasses and a wasp infestation.
Beach bar served drinks up to 5pm which was a god send due to high temperatures.
Beach is lovely apart from the usual men wanting to sell you everything from rugs,hats to drugs.
Entertainment is a joke.
The bar staff are friendly indoors but the outside bar was a joke
The local's in the shops are very in your face get on your nerves.
Getting a taxi stakes the training of a elite SAS soldier & the drivers will fight over who is taking the fare.
All in all i hated this place with a passion and its full of arrogant Russians

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2013

Me my partner and 2 children 9 and 10 stayed here for a week in feb. the hotel is lovely, very clean. the hotel rooms were excellent, the maids came in to clean the rooms every day and when they made the beds they made the kids pjs into a lovely pattern. Every single member of staff we met were lovely, always made you feel welcome, would always talk to you, and they couldnt do enough for you. The food had a very large selection, but even though we tried everything we didnt like much of it. and it gets a bit boring. We did eat out on one occasion but the food tastes the same out aswell.
When we went the weather was rubbish so kids spent all week in the indoor pool next door.
The outdoor pool looked lovely but was way too cold.
We went on a few trips which is worth doing for the expirence.
The annimation team were fantastic and really funny, my kids loved them.
overall if your looking for a relaxing holiday, with friendly and helpful staff then this is the place to go.

one tip: if you go out shopping make sure you haggle if you dont like the price walk away and they will go lower. we got some amazing deals for pennies.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 14, 2013

Stayed at hotel for a week March 2013. Hotel was very clean and the staff very friendly. food was good with plenty of choice. The only problem we had was being conned to get us down to the Medina. We went with a tour operator and went to the welcome meeting on the first morning we were there. A trip was mentioned to the Medina, and as we left the meeting a man took our room number from us because we wanted to go on the trip. The same man had been handing out booking forms for excursions through the tour operator. We obviously thought and was given the impression it was a legitimate excursion but it was not. We were picked up by two men in a beet up vehicle that would be scrapped in Britain and subjected to the hard sell to buy carpets bags etc at various places down at the Medina. Because he had our room number we are sure our room was entered by someone other than the chambermaid, but we had padlocks on our cases and kept other important documents on us not in a bag. We are back home and will be taking the matter up with the tour operator. The con men have infiltrated this hotel so be very aware.

Room Tip: If you like sun on your balcony mention when booking as many rooms with a sea view do not get any su...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tour Khalef Marhaba Thalasso & Spa

Address: Boulevard du 14 Janvier, Sousse 4051, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Sousse
#4 Romantic Hotel in Sousse
#5 Luxury Hotel in Sousse
#5 Family Hotel in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tour Khalef Marhaba Thalasso & Spa 4*
Number of rooms: 570
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Also Known As:
Tour Khalef Marhaba Thalasso Hotel Sousse
Tour Khalef Marhaba Thalasso And Spa
Marhaba Tour Khalef Sousse
Marhaba Tour Khalef Hotel Sousse
Tour Khalef Hotel

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