We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst hotel in sousse.” 3 of 5 stars
Review of Hotel El Ksar

Save Saved
You added Hotel El Ksar to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel El Ksar
4.0 of 5 Hotel   |   Boulevard 14 Janvier | Khezama, Sousse 4051, Tunisia   |  
Hotel amenities
Ranked #12 of 39 hotels in Sousse
1 review
3 helpful votes 3 helpful votes
“Worst hotel in sousse.”
3 of 5 stars Reviewed January 9, 2013 via mobile

My friend and I stayed at the hotel in march 2012.
It was a nightmare,the first day we got there all our lights in our room blew a fuse.
The second day,was a monday.,that was ok.
We decided that afternoon we would go to port el kantoui. That was fine,and we had a good taxi driver or so we thought called hassan.
He took us to port el kantoui,and into sousse showing us the great mosque.
Afterwards,he decided to take us to some shops,which we believed must have been his friends.
And they all got extremely angry,when didnt buy anything.
The second day was okish. We decided that we would like to see the tombs,and walk around the medina.
Thats when things really spoilt our holiday,whilst walking in the medina just passed the school I got mugged.
They took everything,my bag,camera,camcorder and £300.
I then spent the whole afternoon with my friend at the police station,looking at pictures and going in an armoured car to see if I could see my bag or the mugger.

Once I got back to the hotel,i told the hotel manager what happened,because I had to ring my insurance company.
They said it was a quite common occurance.
My thomas cook rep,said only weeks before someone had been dragged to the floor and was left with cuts and grazes.
I was lucky,but I didnt think so at the time.
I was petrified,so was my friend.

To top it all,we also had heavy rain for the last 4 days we were there with high winds of 100mph or more.

So we couldnt go out.

As for the hotel,it was ok.
I have spent quite a few holidays in tunisia,and this hotel is not 4 star.
Ive stayed in the tej marharba, a few hotels from el ksar.
That was far superia,and if I remember rightly that was 3 star.

The food was the same for the full 7 days,and all the meat had bones in and was tough.

The hotel staff were lovely,i have to admit.
Except for the three people who did trips,
Mr cripps the camel ride organiser was always after the main chance.

I would dearly love to go back to tunisia,but I would be always be watching my back.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

714 people have reviewed this hotel

Traveler rating
    183
    240
    124
    90
    77
See reviews for
257
248
20
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Hereford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 1, 2013

We stayed at this hotel in April and the weather wasn't the best but good to get away from the british weather! The hotel was average and the staff were not very helpful. Everyday the cleaner went into the room and left the patio doors unlocked and open! We reported it to the reception staff everyday and nothing was done! We spent a lot of our time going back to the room to check our belongings were still there! If you travel with Thomas cook do not trust the holiday rep, we had a few complaints and she told us to write everything down and she would pass it to the travel company and when we got home she had not forwarded our complaints! You could never contact or find her when you needed her. We have since complained to Thomas cook about her but there were not Interested. The food was good and they had there own bakery in the restaurant. The rooms were ok but they could of been cleaner. Overall it was a good winter getaway.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colne, United Kingdom
Top Contributor
50 reviews 50 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 1, 2013

Stayed for 2 weeks over christmas found the food poor spoke to most of the english people who were there at the same time and they agreed.Entertainment was boring same music night after night. choice of drinks limited.Saying all of this we will return to Tunisia soon as all in all we had a good holiday thanks to the weather which was superb and we did get a bargain price for the hotel and if we got the bargain again would think about staying.Will stay in Port El Kantoui on our next visit with its lovely little harbour.We also have an English friend who is married to a tunisian man thanks Maureen and Hatem and Hatems family for looking after us during our visit.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 31, 2012 via mobile

Still in hotel waiting to go to airport later so thought I would write a review as we have had a great week and were here for Christmas came on 23rd December 2012 to 30th December.
To start the hotel overall was excellent and staff were very friendly and will always stop to speak to you and their English is pretty good too which helps.
WIFI the hotel has free wifi to connect to which is brill so could use Internet in the bar restaurant reception in the rooms and even on the beach.
ROOMS were pretty basic but spacious with tv and fridge although my tv did not work.
FOOD was ok a lot to choose from but very continental I am fairly fussy so stuck to what I know with chips salad bread and meat. Staff in restaurant are very friendly and will do anything for you.
ANIMATION TEAM are excellent great entertainers very funny and will always come and chat to you especially Ferlosia and GoGo they all put on some great shows especially the cabaret show very funny boys :) will miss them. Would come back just for them.
CHRISTMAS eve gala meal was great so much to choose from everyone had on Xmas hats and lots of decorations
Can't wait to go back would recommend hotel to anyone.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigston, United Kingdom
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 20, 2012

We spent a week at the Hotel El Ksar in Sousse from 11th-18th November 2012. We were there with another couple, all of us being in our fifties and fairly seasoned travellers. We have been taking overseas trips for about thirty years and have stayed in 50+ three, four and five star all-inclusive hotels, so have a good idea of what makes a good holiday. As someone else stated the El Ksar is not up to the standards of a true four star hotel, but is certainly an excellent three star. There is a program of refurbishment going on and I think that in months to come it will go from strength to strength. I still consider that it was superb value for money and our stay was enjoyable, and most certainly a great week away from the UK.

Staff: On the whole the staff were pleasant, approachable and helpful. The exception to this appeared to be the reception staff who seemed disinterested and rather disobliging (this includes the foreign exchange people). The Info Point staff were excellent and helped us on a couple of occasions (once to have a light fixed in the room, which was done in no time at all, and another time to recover monies given to one of the excursion sellers from the beach (more on this later)). The animation team are tops. There are a lot of them and they try their hardest to make sure that you are enjoying your stay.

WIFI: There is free WIFI throughout the hotel, but as each area has its own router you will need to connect into them as you move about the hotel. We could even pick up a signal in the room, beach and around the pools as well as all internal areas. The exception to this is the new spa.

Room: The room was fairly spacious and although a bit dated was perfectly adequate accommodation for our weeks stay. There is a total of five power points (one in the bathroom and four along the wall opposite the bed (three are taken up by the fridge, TV and lamp)), so a multi point adaptor needs to be taken if you have lots of things requiring recharging. There is a very large digital safe, which is free to use. The cupboard space is generous, but we only had five coat-hangers. Beds were large and comfortable, but the pillows were a tad hard. The only English channel on the TV was BBC News, so a bit of a waste of time. As stated previously, the WIFI signal can be picked up in the room so we listened to our UK local radio station whilst in the room on our Android tablet (BBCi is not available). The room was kept immaculate by the maid who spoke good English and was lovely person, hence a good tip at the end of the stay. You can retain your room at the end, if your flight is later in the day. You normally have to vacate at noon, but you will be charged 10 Dinars per hour you stay in it (let the reception know in the morning of your departure and they will take the money off you then for the extra hours).

Dining: The main restaurant is kept scrupulously clean and there is a great range of food for all meals. Beware that it is not your usual English food - very continental. The food on the whole is well prepared and edible, but the meat sometimes was a little tough. I am one of the world’s fussiest eaters and I always found something to eat and never once left the restaurant felling hungry. The pool bar is a little dirty and shabby, but we had a burger and chips from there and it was fine. The beach bar has a buffet from half past twelve, but to be truthful we tried it once and then decided that as the main restaurant was close enough that we would eat lunch there for the remainder of the holiday. The beach bar is fine if you cannot be bothered dressing to walk the short distance to the main restaurant. The A La Carte restaurant was not worth the trouble. You can have one dinner at this restaurant, but we were not overtly impressed and agreed that we should just have eaten in the main restaurant.

Spa: Don’t get confused like we were into thinking that the spa is the area of the indoor pool to the right of reception. This is the old spa and nothing like the new one. The new one is situated by the bungalows to the left of the hotel. We paid about £220 for six massages which we split up between both couples. This also gave us the use of all of the facilities. This was good value for money and the massages were great.

Pools: There are two main pools. Both are kept immaculate, with plenty of beds and lots of space. The one outside the main restaurant is the one where there is music and the base for the animation team. The other is quieter.

Beach: The beach is a short walk from the main hotel and is lovely and well kept. Again there are plenty of loungers and staff bring the cushions to you. The sea whilst we were there was fairly choppy with large waves and strong undercurrents, so I would be a bit apprehensive if I had children on the beach.

Excursion Sellers: There are three of these guys allowed in the hotel. We booked an excursion for a boat trip and paid in full. The trip was cancelled twice due to choppy seas and after this we could not go on the trip as we had other things booked. We had an absolute nightmare getting our money back. In the end both the Thomas Cook Rep. and the Info Point staff became involved and we eventually got most, not all, of our money returned. To be truthful they are best avoided as most people we spoke too agreed that these trips are poor value for money anyway. We were told by the Info Point staff that these guys will be banned from the hotel as of next year as there are too many problems with them.

Sahara Expedition: We booked this through the Thomas Cook Rep (costs about £70 per person). My advice to anyone would be – do it. It is fantastic value for money and you see lots and do lots. It takes two days and you travel about 700 miles by coach. Included in the trip was a Jeep Safari to the Star Wars set in the desert. This was brilliant. Starts of driving along tracks but you are soon sailing over the tops of dunes and around the sides of them – superb. The Star Wars set is small but not a bad end to the trip. One point to remember is that there is the dirtiest loo in the world at the set, which they demand one Dinar to use. Go before you depart on the safari. There is also a camel ride over the desert (into the beautiful sunset) and a horse and cart ride to an oasis. They are not included in the price of the excursion, but only cost twenty-seven Dinars per couple. You stay in a four star hotel overnight which was fine with decent food. Both mornings are early starts, but well worth it.

Money: The hotel exchanges your money, but will not change it back to Sterling. It is definitely best changing a little at a time. As everyone expects to be tipped you will need lots of one Dinars, but the hotel exchange seem loathe to do this for you, even when you tell them that it is for tips. We were told that we could change the money back at the airport, but we could not. This may have been due to us flying out on a Sunday. We could not even spend the Dinars in the Duty Free shops as they will not accept them (the food stalls do).

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 19, 2012 via mobile

Not much to do in Sousse, people arrogant and some rude. Cats in hotel and resteraunt. Staring at you whilst your eating! Not very hygienic! Even near the pool outside, youl be sat having a bite to eat and next thing cats will come staring wanting food! That really spoilt it for me! Overall ok food average, always same. Dont think il be going back to Tunisia.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 19, 2012

Me my girlfriend and our son went here and from the day we arrived till the day we left we were treat like a king and queen the staff from here are the best staff I've ever met in my whole life unreal is the word so helpful the hotel was out of this world not one bit of dust to be found and even tho the hotel was going threw a modnisation we were very well looked after and it was kept clean food was lovely great mixture of food and drinks there was a shock that a night club was also in the hotel in the basement great entertainment from the team there would happily return to this hotel

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel El Ksar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel El Ksar

Address: Boulevard 14 Janvier | Khezama, Sousse 4051, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Sousse
#10 Luxury Hotel in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel El Ksar 4*
Official Description (provided by the hotel):
Capturing the magic and mystery of the Mediterranean Sea El Ksar Resort & Thalasso is located on a private sandy beach surrounded by generous gardens. The hotel offers plenty of activities such as mini golf, bridge, table tennis, Volleyball, tennis, shooting centre, jungle park, four outdoor pools, one indoor pool and many more. The beautiful yacht port “Port El Kantaoui” is only a few kilometers away.Featuring 552 comfortable and elegant rooms, junior suites and 1 presidential suite, inlcuding family rooms which interconnect. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, HostelBookers, Tingo and Despegar.com so you can book your Hotel El Ksar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Karthago El Ksar Sousse
Karthago El Ksar Hotel Sousse

Owners: What's your side of the story?

If you own or manage Hotel El Ksar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.