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“Not the best,but passable.” 3 of 5 stars
Review of Jinene & Royal Jinene Hotels

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Jinene & Royal Jinene Hotels
4.0 of 5 Hotel   |   Sdht, Boulevard du 14 Janvier Route Touristique Sousse, Sousse 4051, Tunisia   |  
Hotel amenities
Ranked #22 of 39 Hotels in Sousse
Budapest, Hungary
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Not the best,but passable.”
3 of 5 stars Reviewed July 14, 2013

I would like to say that I spend my time in Sousse 2 times a year and I am in Tunisie the 7th time.
In the 3star category rating this hotel is acceptable to stay, but not the best.
The breakfast is very poor. It was still 1-2 days old croissons and always one type of cold.
Generally the staff was polite, but the waiter at the upper bar is very rude and rube(he has black-and white glasses).
Our room was ok, and the beach was clean and calm.
Not the best 3star-hotel in Sousse, but we had everything.
The outside bar is good,with pizza, soft drinks and alcohol(beer, Boukha, Tibarine)+cofee.
We had a good time in Tunisia but the catering would very important in a hotel.
Don't travel in june! Just in july, august and september, because we were on the 25.june and the weather was windy and sea was very cold.
This was just one bad experience in Tunisie, the rest of our holidays was super!

Room Tip: The rooms near the inner yard are very noisy at nights,because of the music. Our room was on the 4th...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohsen192, Directeur général at Jinene & Royal Jinene Hotels, responded to this review, July 19, 2013
Google Translation
Cher client
Nous apprécions votre avis et nous restons toujours à l'écoute de nos chers clients pour mieux
les satisfaire et rendre leur séjour plus agréable ..la direction de l’hôtel est toujours disponible
pour résoudre tout problème sur place..nous demandons à nos clients de nous contacter
durant leur séjour afin de satisfaire leur demande..pour les remarques signalées nous
précisons que le petit déjeuner est servi en buffet avec un grand choix froid et chaud ..
pour le serveur au bar qui était désagréable nous allons mené une enquête et prendre les
mesures disciplinaires ..nous constatons que vous êtes satisfait en général et que vous avez passé un bon moment..nous vous informons que la saison d'été commence en mi-juin
et que vous êtes toujours les bienvenus ..
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345 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Polish first
  • Russian first
  • Any
English first
Chichester, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2013

Tunisia was my first experience of North Africa. My late husband had previously visited Morroco in the 60's! We first discovered the Royal Jinene Hotel in the late March/early April 2012 and had a wonderful 2 week holiday. My husband was not wheelchair bound but quite
disabled then and the Hotel Director, Mohsen Ben Mahmoud,who is a charming man, and his delightful staff could not have been more kind and helpful We enjoyed our first holiday so much in this lovely hotel, with it's delicious unlimited Buffet restaurant, heated indoor pool,outdoor Bistro, and lively entertainment from the Animations team, all in a beautiful setting near the beach, that we went out again in May for another 2 weeks and the same in June.This is a very reasonably priced 4 Star hotel, whether you travel independently, or go with Thomas Cook, you will always get a good deal. If you book direct with the hotel, be sure Mr.Mohsen will always give you a good discount if you have been recommended by another satisfied guest. Word of mouth, or Internet in this case, is always the best recommendation!

On the 10th June, during our 3rd holiday we celebrated our Ruby Wedding Anniversary - 40th! Mr Mohsen organised his staff to make a delicious heart shaped strawberry
cake and a complimentary bottle of Tunisian Champagne(,better than Moet Chandon!), then we had dancing and music outside with the entertainments team and were presented and congratulated on stage! It was just the best place to be for what was sadly to be our last
anniversary,with all our lovely new friends, in this warm friendly country - Tunisia.

When Mr Mohsen e-mailed me his sympathy and that of all his staff, after my husband Michael
passed suddenly and unexpectedly on 2nd July, just 3 weeks after our return, he told me they thought of us as family. I have returned twice since then and plan my next visit in September

So obviously I cannot recommend The Royal Jinene Hotel and Hotel Director Mr Mohsen Ben Mahmoud and his charming, hospitable staff highly enough.

The Tunisians like the British very much and are a charming, wise and gentle people so please
visit and find a lovely holiday waiting, especially in my particular' Maison Spiritual' Hotel Royal
Jinene, Sousse. I also know this hotel is very well disposed to children, families and the disabled.

I have read some of the more negative reviews and find them to be utterly erroneous and insulting.
We were always given the same lovely room, No 15 on the first floor, overlooking the pool and beautiful gardens. The balconies are large and we had a table 2 chairs and 2 sun loungers. My husband would always rest upstairs after lunch, often sunbathing on the balcony. The beds were changed EVERY day and the towels .And the tiled floors washed every day The room and bathroom were kept SO clean, sometimes my husband had to shoo the chambermaid away as more cleaning was unnecessary! They were never offended – they just laughed and scurried away!

We had never enjoyed our holidays so much or laughed so much and we considered ourselves travellers more than tourists. having travelled the world extensively, and lived in many different countries with our children. This was our first taste of a 'package tour'. We went with Thomas Cook
and they were wonderful. Service second to none and they also looked after my disabled husband
incredibly well.

I can only encourage people to visit this delightful little country, visit all the wonderful ancient places, ride camels in the Sahara, swim in the crystal clean Mediterranean, enjoy delicious Arabic/French cuisine. But above all embrace the customs and culture of theTunisians, unique among Arab people. Always travel with an open mind and an open heart and you will be richly rewarded with a lovely holiday experience.


Carrie Woodard
Chichester, England
June 2013

Room Tip: The best rooms are those which face the pool and gardens - lovely views out over the Med to the left...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohsen192, General Manager at Jinene & Royal Jinene Hotels, responded to this review, July 13, 2013
Dear Mrs Carrie
we are really very happy to know that you are in good health and you never lose courage
and faith in God even after bad event our dear Michael is in paradise you still have
your second family in Tunisia specially in hotel Royal jinene
We appreciate your comment you are a good writer and wish you good luck for your
new book you describe the reality during your holiday and you are satisfied
Welcome in september and best rgds
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 26, 2013

I spent a week with my husband, it's beautiful. A good personal Home. Room clean and well decorated for honeymoon. a welcome cocktail. The restaurant is large, several choices of dishes are delicious. Theme nights beautiful beach. The hotel is near the Port Kantaoui. I highly recommend

Room Tip: all rooms are good
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 44 cities Reviews in 44 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 17, 2013

Stayed 2 weeks, chose this hotel because of location (needed convenient location for trips to inland and along the coast) and also good all-inclusive deal.
My overall impression was quite good as I do not need any luxury. Was lucky I visited in early spring when only one third of the hotel was occupied. That meant a lot of space in 2 small pools (one inside, second outside) and not busy bar and restaurant either. Food was ok, cant complain.
Room was spacious and clean with beautiful sea view and balcony (got very high floor) - first thing I saw was blue sea after wake up, cool.
So far so good..and now...staff...only real disappointment, reception not welcoming, bar staff slow (odd considering the fact I was sitting many times alone there) + some strangers offering "nice" trips to only God knows where (everybody must already know it is a trick).
Moreover, they kept begging for tips...I have no problem to give a tip, but they simply did not deserve for service they provided.
Good staff (I would say even excellent) I found only in the restaurant, really nice, smiley and friendly 2 waiters, could not have done more for me (those I kept tipping every single night, they should have given some customer service lessons to colleagues).
They organized "social evening" every other day (karaoke, competitions etc.), not very successful, but may be fun when hotel is full and have more people to interact to.

Resume...I would stay again if given the same price.
I would like to rate this hotel as Good, but I have to choose between Average and Very Good, so I choose Very Good just because of having two great weeks in Tunisia.

Room Tip: Try to get room with sea view.
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  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Slovakia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2013

The hotel was very nice. Staff was very good too. Still smiling. The food was good, but a lot of ....a lot of vegetables. Suitable for vegetarians. Cleaners are also always smiling and always said hello. That I liked. The rooms were always clean and tidy. Balcony large enough. You can relax on it, if you have enough sun. Umbrellas and sun beds were free, we always found some free just for us. Minus was that you could ask only one bottle of water per room per day, and also always only two glasses of water per person. If you would like more water, you had to turn to after her return. Do they give you more than two glasses of water per person. Delicious wine, hard liquor alone, we did not try. We had just shakes. Beach was great, but it was quite small. Sea was crystal clear and the beach every morning the hotel staff cleans up. Always could bathe in it. The only drawback was the orientation of the beach. In the afternoon sun, treated for hotel and could not sunbathe.In Tunisia, we are very pleased. I would go there again. Very nice experience was a trip to the nearby Friguia park. It´s lovely ZOO. It also is very much in the nearly port of Port el cantoi where you can safely get a taxi for a relatively low price. In this port have a beautiful ships Hollywood stars.I love Tunisia.you will not regret..

Room Tip: Room with sea view.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohsen192, Directeur général at Jinene & Royal Jinene Hotels, responded to this review, April 5, 2013
we appreciate your comment and we are happy to make your holiday confortable and nice
we try always to provide a good service to our guests ...
welcome to royal jinene and full succes in your life
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Bergen op Zoom, Noord-Brabant, Netherlands
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2013

'We had booked a week Jinene beach, this hotel was closed because it was still quiet with guests.
So we got a room at Royal Jinene beach which is right next door.
At 21.00 we arrived at the hotel, the buffet was open until 21:00, but we were given the opportunity to still take place and what to eat.
This was for both of us the first time we had booked all inclusive and it was great.
Daily breakfast, lunch and dinner buffet. With something for everyone, and daily changing dishes. There is also a cook in the dining room, every day something nice for you to be prepared. The staff in the dining room, we have only praise for. In particular, the head waiter Tarek Said and Jamel Bouzaabia were very nice hosts.
After dinner we enjoyed sitting at the bar, again top staff. Ajmi Saber Khalifa and Bessem of the bar really pampered us
The hotel is a little dated, but we personally find more charm than a very new hotel. Everything is clean and it has a cozy feeling.
Rooms are cleaned every day, beds made every day and clean towels every day, even our clothes were folded we had to swing.
Spacious rooms with a large bathroom and balcony.
In the spa, I had booked a package with a peeling, scrub, hammam, sauna and massage. I was helped by Haifa Ben Abbes and she gave me a wonderful and relaxing afternoon. So later in the week, booked a massage again.
In the hotel there is an indoor pool which we made use of it, nothing to complain about.
Outside there is also a large swimming pool, but because it was not warm enough we did not use it.
At the pool-area is also a restaurant and bar.
There is also a small shop, run by Yousef Ouni, again very friendly and you can tell a lot about the area and Tunisia.
There is also a small room with computers for internet.
The hotel is right on the beach which is quite ideal, on the beach there are beach beds from the hotel and there is a beach bar.
Sousse itself is a lovely village and we especially enjoyed the Medina.
We have had a wonderful week at Royal Jinene Beach Hotel, and we will definitely go back.
Thanks to all the staff !!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bognor Regis, United Kingdom
1 review
5 of 5 stars Reviewed September 14, 2012

I took my family to Royal Jinene in March of this year as a surprise holiday. I have 6 children, one has a serious medical condition and another is profoundly disabled in a wheelchair. The facilities at the hotel were fine, the food was great and plentiful and the love and care shown to my special children was second to none. The staff could not have been more helpful, even down to our lovely chambermaid washing my daughters pyjamas every morning!! The gentleman at the pool was great fun and my children still talk about this holiday all the time. So to anyone who may have reservations forget them! I am on this site booking to go again and the only hotel I will consider is the Royal Jinene. Well done Mr Director and all the lovely staff, we will see you again in the spring. Sarah Boote-Cook and children.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Jinene & Royal Jinene Hotels

Address: Sdht, Boulevard du 14 Janvier Route Touristique Sousse, Sousse 4051, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#8 Spa Hotel in Sousse
#14 On the Beach Hotel in Sousse
#14 Luxury Hotel in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Jinene & Royal Jinene Hotels 4*
Number of rooms: 325
Official Description (provided by the hotel):
Hotel Jinene located between Sousse and Port EL Kantaoui direct on sandy beach Rooms with air conditioning bathroom TV balcony fridge on request sea or garden view Restaurant with buffet meals lobby bar Pizzeria Mini club Animation SPA Playground area for children Mini golf tennis court open-air Pool with sperate pool for children indoor heated swimming pool ... more   less 
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Also Known As:
Hotels Jinene And Royal Jinene Hotel Sousse
Hotel Jinene And Royal
Jinene And Royal Hotel
Jinene Hotel

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