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“Very dated” 3 of 5 stars
Review of Riadh Palms Hotel

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Riadh Palms Hotel
4.0 of 5 Resort   |   Avenue du 14 Janvier, Sousse 4039, Tunisia   |  
Hotel amenities
Ranked #10 of 39 hotels in Sousse
Wolverhampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very dated”
3 of 5 stars Reviewed February 14, 2013

When i go on holiday i am not a fussy person, but this hotel is very dated. Food was good ( good job or i would have caught the next plane home ). Before i went i upgraded to a larger room, mm wonder what the small rooms are like. Beds were hard, old furniture, and bathroom not clean. some of the hotel staff were pleasant but not all of them. Entertainment was sparse and again dated. as it was february rooms were cold with air con not working. Had to wear a coat most of the time inside hotel. Don`t think i would return to this hotel, unless it had a complete refurb. Best thing was the spa and massage, lovely girls always ready for a laugh. The dining hall is a complete joke, you are supposed to sit at the same table all the time and leave cards with your details on the table. It dosen`t work. We never sat at the same table twice. !st come first served is my motto, and sit where you want.

Room Tip: Please read reviews before booking
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London,,England
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 10, 2013

We had booked for 4 night and we had an issue as my partner is Tunisia and we had to pay a suppliment of 40tnd per night,
This meant we had to pay for 2 rooms
Achref on reception tried to embarass us as we were not married and wanting to occupy a double room,
We tried to pay for 1 night as we were planning top move to another hotel but He INSISTED we pay the 160tnd before he would allow us to book in,
I requested a double bed, which he then informed me he gave to another guest as he thought i was moving hotels,
I complained to the manager, who apologised and told us we could have just paid for 1 night,
Achref then accused me of trying to get him the sack,and was clearly very angry we complained,
We since found out other guests made complaints about his treatment to them,
would NEVER stay here again,
The food was of poor quality and was repetative,
this hotel caters mainly for German and Russian Guests,There wasnt 1 English TV Channel.
This hotel deserves 2 stars Definately not 4 stars as advertised,

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

We went on december 2nd-1 week half board. £250 each.Loved the glass lift,double room with balcony,alas no sun,but stunning views of the pool and beach,lots of palm trees! Sun at the front but a noisy rd. The room was adequate,the food fantastic,what a choice and fish cooked in front of you,coulden't fault it,nearly exploding by day 7. The staff on reception were very courteous,entertainment one man band,who could sing anything and 2acts you had to pay for lots of germans who liked to dance.The disco was empty,but would be great in season.
Sousse was an eye opener for us ,foreign! We didn't enjoyed being hassled,we were mugged by the Kantoui nut man,but the nuts were delicious!Everything was so cheap,good jewelry.
We had a trip to the zoo and Zulu cabaret,we were the only ones from our hotel so we had our own private taxi. Very good food and show,the zoo was very pleasant too,rustic. fabulous white tiger and humping giant tortoises! Quite expensive about £40,booking with thompsons I suspect we may have got it cheaper,but it was good value.
Kantoui was a bit manmade,the taxi's are as cheap as chips 5 dinars. We took the little train to Sousse,I found it busy and exciting,we never made the Medina,daughter was scared!

Room Tip: At the back for fab views of the sea,sun front.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 23, 2013

This review is from September. We went as two couples staying in two double rooms. During the stay myself and my partner both got salmonella from the food at the hotel. Our friends also were ill but not like we were, as they had not eaten the food we did. The food was not great, and it all seemed to be aimed at the vast majority of German guests. People were like animals the one day chips were served it was disgusting! The staff were nice and attentive in the restaurant although less can be said about the reception staff. When asking to book for our night at the a-la-carte restaurant we were told that we had to wait a week, and we were only there for a week, although don't let them tell you no, we complained and got seated on the balcony the next day and the place wasn't even full.

The other guests were awful, one man actually almost drowned myself whilst playing water polo, they had no manners or respect for woman, my other half actually had to pull him off me. The sea was lovely although on the second day I was stung by a fish which was less then ideal as my leg swelled up and there was nobody to ask for help apart from 'mr banana' - although he was great!

The drinks were crap, there was no choice. Rooms were ok but non of the sheets/towels were changed. And the area was a pretty run down, we did not feel safe to leave the hotel, and even when we did there was nothing to do.

Overall we tried to make the most of the holiday but I was disappointed with what should have been a four star. I was a student at the time and even I was disgusted and that is saying something.

Room Tip: Sea views were lovely, shame about the rooms themselves.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 11, 2013 via mobile

Riadh Palms Tunisia
Very pleasant reception area, rooms were clean enough but not 4* more like 3 however a sea view is very nice
Exchanging money here is straight forward
Food is very limited on choice for vegetarian and for kids its pizza every day the desserts are plentyfull and very nice
Speaking of young ones there is nothing for them to do unless they organise it themselves, the animation team are only interested in adults so definitely no organised entertainment for the kids
If you like your tea take some tea bags because the tea at the bar isnt that good
Tips are expected more than earned
If you venture out on the streets be carefull because most people who approach you wanting to be helpfull and appearing to be friendly have their agenda especially if they take you to a shop selling silver
Fontenella is a nice Tunisian place to go for a coffee or dessert Tunisian style and has free wifi and is only a very short walk from here
The Medina is a 20 minute walk or 3-4TD(Tunisian Dina) for four people thats cheap its well worth a visit more than once first visit try to resist any purchases or you may have regrets and remember to haggle on price when you do decide to buy something or youre gonna get fleeced without any embarrasment at all
We were there for a week including new years eve and the temperature was in the high teens during the day and definitely no swimming in the sea or outside pool but the indoor pool although small is ok for a swim
Wifi in hotel only in lobby area which we found a little annoying but usable
Overall recommedation if youre retired and looking for cheap winter warmth and some company then this would do but for families with young children you may be disappointed at the lack of kids club activities on offer as the animation team seem to be more focused on the adults

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 7, 2013

We have been 2 years in a row now in high season and I don't normally go back to the same place twice. Staff are brilliant for the very small fee of a local tip which is less than sweets to us and it makes all the difference if you want a truly lazy holiday and don't fancy walking further than pool to sun lounger NB tips were on a promise by end of holiday not day by day. We paid extra for a large sea view family room which was huge the first year we visited. The second year we booked with our cousins family and when told our rooms were not next to each other well we got a bit upset. This was resolved within an hour as we were all upgraded to the presidential suite!!! Fantastic suite 2 huge en suite bedrooms with a massive living area where there were more beds for the kids flat screen tv etc. the only downsides to this hotel are the lack of towels issue and the general threadbare state of the ones supplied in the bathrooms. Also the animation team well it's all down to leadership and I think they are being lead badly. The kids enjoyed the one on one time with them during the day and the kids disco (half hour) was good as for the rest unless you are of a German sense of humour it's just not worth loosing your seat near the bar to go watch the shows. Lastly the sunbed situation is absolutely dire the first year we were there they took towels off beds that were not occupied - brilliant. However the second year we took it in turns to get up at 530am to serve and sit with the beds for our group. We also watched a lot of very irate Eastern Europeans get annoyed if their towels bad been removed after they hadn't been near beds for over 5 hours. So if the hotel stuck to its clearly signed rules of no bed reservations this wouldn't have been a problem. Would defo recommend this hotel but due to early hours to get a
Sunbed unless you are in a group and can share the early morning shift then go elsewhere.

Room Tip: Air con is much better in the sea view rooms on the right wing off the reception and the further alo...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riadh Palms Hotel

Address: Avenue du 14 Janvier, Sousse 4039, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Sousse
#8 On the Beach Hotel in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riadh Palms Hotel 4*
Official Description (provided by the hotel):
Set among a realm of palm trees right on the edge of the most beautiful beaches in Tunisia, the Riadh Palms is located at the heart of Sousse. It is a 4 star-hotel where tradition, luxury and technology all come together to create a relaxed atmosphere.In order to make the most out of your holiday, many services and facilities are at your reach: a heated indoor pool and a large exterior pool, a sauna, a fitness center, a Spa center, a beauty salon, restaurants, bars with one near the pool & beach, a snack bar, a coffee and tea lounge, a night-club and a shopping gallery. ... more   less 
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Also Known As:
Riadh Palms Sousse
Riadh Palms Tunisia

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