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“Another Great Holiday” 4 of 5 stars
Review of Riadh Palms Hotel

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Riadh Palms Hotel
4.0 of 5 Resort   |   Avenue du 14 Janvier, Sousse 4039, Tunisia   |  
Hotel amenities
Ranked #10 of 39 hotels in Sousse
West Yorks
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 5 cities Reviews in 5 cities
65 helpful votes 65 helpful votes
“Another Great Holiday”
4 of 5 stars Reviewed December 6, 2012

Just returned from the Riadh Palms after 2 weeks of glorious weather.Flew out from Manchester with Thomas Cook. The check-in was very strict with all luggage including hand luggage weighed and many people were charged for exceeding their allowance. Only one piece of hand luggage is allowed, though this was interpreted differently by the check-in staff. Obviously Thomas Cook is trying to reduce their deficit. However it became apparent on the flight that the crew were unable to meet the demands of passengers with regard to tobacco and alcohol so there would be virtually nothing available on the return flight.
The Hotel was not busy and consequently the service was much more civilised than in high season. Some hotels in the area were closed completely. Obviously there is a long way to go before the tourists return to Tunisia in the same numbers as before. In Sousse itself everything appears to be very calm and we did not encounter any problems while we were there. That is apart from taxi drivers trying to rip us off.But we know that 2 dinars is a good price between the Hotel and the town centre.
We were all-inclusive at the Hotel and found the best price on Travel Republic and by booking the flight through them we get the same protection as a package holiday. The wine, beer and gin and tonics are locally sourced but nevertheless more than acceptable. The quality and variety of the food is of a good standard and we were more than satisfied with our restaurant experience.
The Hotel is not available through Thomsons or Thomas Cook in the UK which explains why most of the clientele are foreigners, mostly German. We had no rep. on site but there is a telephone number available to contact in case there is a problem. There is an animation team but found them to be generally nothing other than irritating.
There is a general move towards all-inclusive holidays in Tunisia which means that many people stay within the confines of the Hotel. This is a shame because there is so much to see and do out and about. Also by using the local cafes and retaurants it puts something into the local economy rather than putting money into the hands of a small group of hoteliers.
Tunisia does not suit everybody but we are frequent visitors. Anyone thinking of a good value for money holiday we strongly recommend the Riadh Palms.

Room Tip: Like most Hotels in Tunisia rooms with a sea view do not get the sun during the day. In July/August...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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Hamburg, Germany
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 30, 2012

This 4 stars-hotel is already a little bit older, but they have nice rooms, a very good service and a good kitchen. The swimming pool area is comfortable....and you can go directly to the beach.
If you book AI you will get the best result for your money.
From the hotel a long promenade is leading you to the Medina of Sousse.
At the end of the Corniche (promenade) is the coffe "Sirene" - a meeting point for gay people.

Room Tip: Take a room with seaside - it is very quiet.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 30, 2012

I visited in November and I believe if a hotel stays open it should be adequately staffed and strive to give a good service. 1 star for hot and varied food. 1 star for daily room cleaning and friendly and smiley cleaner. No stars for the dining room experience, the restaurant was a complete shambles. No stars for staff attitude, with a couple of exceptions staff were rude and unhelpful.
No stars for pool area. Mattresses for sunbeds scarce and often soaking wet, and a long walk if you wanted a drink as the outside bar was completely closed down. As I said out of season is no excuse!

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 15, 2012

Well it's not exactly the Ritz Carlton, but for the money we paid it was more than adequate. However I believe that the 4 star rating was perhaps a bit optimistic.

We stayed for one week on a last minute all inclusive deal and this was our first time in Tunisia so we went with an open mind. We went when the hotel was about half full which made it a pleasant experience.

Room - Was getting a bit tired and dated but the beds were comfortable and we always slept soundly, air conditioner worked fine the whole time we were there, balcony with a pool/sea view was great, bathroom was as good as any other hotel bathroom and was spotless, my only gripe however ous that I would have liked another English language TV channel other than just BBC World.

Staff - Were generally polite and friendly and were all well versed in English, French, German, Spanish and some Dutch and Polish. The best were our regular waiter and the lady at reception and also our cleaning lady was friendly. Some of the animation team were a bit pushy in trying to get you to do some of the activities when we wanted to be left alone and sun bathe, but we soon learnt to keep our sunglasses on and they completely ignore you as they think your sleeping! We didn't tip until our last day as s reward for those who where nicest to us, and nobody asked for tips during our stay.

Food - Was a bit repetitive at breakfast but there was enough variety for lunch and dinner to keep things interesting, especially the Tunisian options. We used the a la carte restaurant (you are allowed one free meal there with the all inclusive) on our last night, food was much nicer there but nothing spectacular. We also bought some six packs of coca cola and biscuits and crisps from the cheap hotel supermarket to have in our room to snack on. The beach/poolside bar was shut as it was low season and we didn't use the hotel bar area so can't comment there other than it was a quiet place to sit. The paying bar was open but was hardly used by anyone.

Pool/beach - Best thing about the place. There are 2 pools, indoor heated and outdoor cold, both freshwater, were nice and clean with lifeguard on duty at all times and weren't very busy so this is where we spent most of our time. Beach infront of hotel is private and fenced off just for hotel guests which is great for finding a space and feeling secure. There was no shortage of Sun loungers as the hotel wasn't full and it was against the rules to reserve loungers.

Other - There was free WiFi in the lobby area with sofas and chairs. Sauna was shut and we didn't have enough funds to use the spa so cannot comment there. Theft was not a problem but we didn't take many valuables with us and always had them on us at all times anyway. Towels were adequate and room was always spotless, the cleaner even folded our dirty clothes. We also used the shop next to reception to book a morning camel riding excursion, we didn't have a rep but a Thomson rep was there who arranged it for us, there were touts by the beach who tried to sell you the same thing but being an African myself I know a scam when I see one. The hotel supermarket was cheap and good to keep stocked up on food, sunscreen, toothpaste, beachtowels, souvenirs etc. There is also a small branch of a major French bank next to the supermarket also in the hotel with an atm machine and Western Union facilities which was good to know.

Overall - Very good for the price and would make an excellent base if you were planning to go out and about. The other hotels nearby, though further away from town, did seem to be more modern and better presented though but for the money this was as good as it gets in Tunisia.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 13, 2012 via mobile

I stay at this hotel for 2 weeks in October I will start with the good points
The reception people are very nice and helpful I get my room after 15 m only larg sea view is I book it all in, thanks( taoufik )he is a v good man the room was fine for us but there is a bad smell the bed is bad twin but it was clean and tidy the food it is same every day except Saturday and Sunday I think because off the new groups comes on this days the animation people are graet they doing a very hard job really thanks( dodi ,Ramy ,,salim, Gamal .... )the pool was good and clean the beach was nice but the guard was v bad you have to find your self a sun bed and matt the bar people was really nice thanks (sami )good man the waiters some of them are very nice (zeyad ) one off them and some are really bad I speak same lang that's why I understand what they saying behind the gausts most off the time I was looking at them by v bad reaction to just say please recpect the cliens
The cashier and 2nd reception thanks are very good thanks mohamed.
The bad point is. One day I found my suit case opend some one off mid try to Force the lock but he have no enough time to take it out I didnot say that to the reception to see what is going to happen
End of all I advice you to go to this hotel but don't go out because there is no much to see over there or to visit

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London town
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 5, 2012

If your after a fairly basic place to stay and explore the city, beaches and relax then this is a pretty good place, dont expect luxury though. The hotel is a bit old but nothing wrong with anything and it is relatively clean. The staff are also friendly in general even if you dont tip so you dont have to tip constantly.
The beach is right outside and it is one of the closest hotels to the city centre with a nice walk along the sea to town (around 5-10mins walk). The food in the hotel is decent especially when they have the fresh food out (the eggs in the morning is nice, the pizza tastes good despite not looking that great). The local food (from small local street stall/cafe and not restaurants) in the city is about 5x better and pretty cheap (We did get ripped off being tourist and not speaking french or arabic)
The hotel is split into several areas, with bars, cafes and restaurants which does get busy at peak times. I never had any problems getting a drink or having to queue for long times. Again, I never had to tip but have done occasionally so there is no need to do so for better service. I didnt have any issues with other rude europeans as other people have written in their reviews; as they were generally polite with the odd exceptions.
You can change money at the hotel and also next to it there is a tourist shop where you can book excursions to areas around Tunisia, there isnt much information in English but you can contact your holiday rep or speak to reception who will call them for you.
On the subject of phone calls, it is quite expensive (10dinars for me) to call for my return shuttle, but it helped that the person spoke arabic/french. I probably would have struggled so maybe money well spent.
The animation team were quite active as they walked around to promote events and there were many activities going on (We didnt partake so cannot comment further).
When we did guided tours, it stopped at other hotels to pick other people up and some of them looked impressive, cleaner, more modern, etc but they tended to be further away. For reference Moevenpick hotel is next door to this one.

So to end, a decent hotel (I would say out dated feel or good hostel) with its biggest plus point being its location (beach and city centre). You dont have to tip constantly (in general, we didnt have to tip that much in Tunisia unless we wanted to). People are friendly but be careful of those who are trying to sell you things "come and look only :)" or "today there is a special festival in XYZ, follow me"

Room Tip: Keep asking every morning for example, if you want a room with a double bed. The elevators are very...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oldham, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed here in summer 2012 and had a great time. We suffered a slight delay at check in as our room wasnt ready, but the staff gave us our all inclusive wrist bands and allowed us to make full use of the facilities whilst we waited. It was worth the wait as they were preparing our family room in the newer south wing of the hotel. If we had kicked up a fuss we would have been given a standard room in the main block - these are much smaller. The hotel is very impressive - lots of marble etc, but does look a bit dated - however for me this all added to the experience! Good all inclusive value and generally the staff were very good - I would suggest you tip one of the poolside barmen in the morning - he will look after you all day! Look after your restaurant waiter too - I guarantee he will also look after you. The evening entertainment both in the main hotel, in the external theatre area and the nightclub were middle of the road but well attended and OK for kids. The live animal show with tethered perfroming monkeys etc was a bit 80s Benidorm - keep an open mind, make allowances for it being a muslim under-developed country and you will have a great time. We only ventured out of the hotel on two occassions - once to the Souk in Sousse (wish we hadn't bothered) and once to El Kantoui which was like a different world compared to Sousse (worth the effort). Overall we had an amazing time and will definately return.

Room Tip: Ask for the newer southern wing for family rooms away from the noise of the bar and pool areas.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riadh Palms Hotel

Address: Avenue du 14 Janvier, Sousse 4039, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Sousse
#8 On the Beach Hotel in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riadh Palms Hotel 4*
Official Description (provided by the hotel):
Set among a realm of palm trees right on the edge of the most beautiful beaches in Tunisia, the Riadh Palms is located at the heart of Sousse. It is a 4 star-hotel where tradition, luxury and technology all come together to create a relaxed atmosphere.In order to make the most out of your holiday, many services and facilities are at your reach: a heated indoor pool and a large exterior pool, a sauna, a fitness center, a Spa center, a beauty salon, restaurants, bars with one near the pool & beach, a snack bar, a coffee and tea lounge, a night-club and a shopping gallery. ... more   less 
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Also Known As:
Riadh Palms Sousse
Riadh Palms Tunisia

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