Well it's not exactly the Ritz Carlton, but for the money we paid it was more than adequate. However I believe that the 4 star rating was perhaps a bit optimistic.
We stayed for one week on a last minute all inclusive deal and this was our first time in Tunisia so we went with an open mind. We went when the hotel was about half full which made it a pleasant experience.
Room - Was getting a bit tired and dated but the beds were comfortable and we always slept soundly, air conditioner worked fine the whole time we were there, balcony with a pool/sea view was great, bathroom was as good as any other hotel bathroom and was spotless, my only gripe however ous that I would have liked another English language TV channel other than just BBC World.
Staff - Were generally polite and friendly and were all well versed in English, French, German, Spanish and some Dutch and Polish. The best were our regular waiter and the lady at reception and also our cleaning lady was friendly. Some of the animation team were a bit pushy in trying to get you to do some of the activities when we wanted to be left alone and sun bathe, but we soon learnt to keep our sunglasses on and they completely ignore you as they think your sleeping! We didn't tip until our last day as s reward for those who where nicest to us, and nobody asked for tips during our stay.
Food - Was a bit repetitive at breakfast but there was enough variety for lunch and dinner to keep things interesting, especially the Tunisian options. We used the a la carte restaurant (you are allowed one free meal there with the all inclusive) on our last night, food was much nicer there but nothing spectacular. We also bought some six packs of coca cola and biscuits and crisps from the cheap hotel supermarket to have in our room to snack on. The beach/poolside bar was shut as it was low season and we didn't use the hotel bar area so can't comment there other than it was a quiet place to sit. The paying bar was open but was hardly used by anyone.
Pool/beach - Best thing about the place. There are 2 pools, indoor heated and outdoor cold, both freshwater, were nice and clean with lifeguard on duty at all times and weren't very busy so this is where we spent most of our time. Beach infront of hotel is private and fenced off just for hotel guests which is great for finding a space and feeling secure. There was no shortage of Sun loungers as the hotel wasn't full and it was against the rules to reserve loungers.
Other - There was free WiFi in the lobby area with sofas and chairs. Sauna was shut and we didn't have enough funds to use the spa so cannot comment there. Theft was not a problem but we didn't take many valuables with us and always had them on us at all times anyway. Towels were adequate and room was always spotless, the cleaner even folded our dirty clothes. We also used the shop next to reception to book a morning camel riding excursion, we didn't have a rep but a Thomson rep was there who arranged it for us, there were touts by the beach who tried to sell you the same thing but being an African myself I know a scam when I see one. The hotel supermarket was cheap and good to keep stocked up on food, sunscreen, toothpaste, beachtowels, souvenirs etc. There is also a small branch of a major French bank next to the supermarket also in the hotel with an atm machine and Western Union facilities which was good to know.
Overall - Very good for the price and would make an excellent base if you were planning to go out and about. The other hotels nearby, though further away from town, did seem to be more modern and better presented though but for the money this was as good as it gets in Tunisia.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.