I can’t understand why people want to go back to this dump full of ignorant, rude and unwelcoming waiters & staff and that’s after tips, yes you have to tip on everything, the shower in your room is salt/chlorine water, the alcohol is non-alcoholic and they limit you on your drinks especially the diet coke, your sat at a table with strangers, you can’t get food when you want as it has set time for snacks all inclusive I think not, then there’s the smell this could be down to the open sewer which runs alongside the hotel, and the fact it looks like a rubbish tip due to litter and broken pathways the only saving grace for this holiday was the weather and the beach.
We arrive 1.30am and then had to fill out cards very similar to the ones they give you on the plane at the last minute visa/immigration status, this was ok for me and my husband but some families had small children who were tired and hot and a card had to be filled out for each child very upsetting to see as mums & dads just wanted to get their babies a cold drink then off to bed.
After the beautiful entrance lobby you are then taken to the lift and once out the lift it’s a maze of staircases and you are welcomed on to bright orange/red shabby threadbare carpet (careful you do not catch you foot), the guy who helped with our cases got us lost for 20 minutes in the end another man had to help.
Our room was dirty and shabby and the bathroom was dreadful very disappointing, we opened the patio doors to find a pine tree obstructing our view to make things worse it had two rats in it. We changed our room the next morning and were sent to the neighbouring hotel the Marhaba Club (On the same complex) room was much better, top tip sleep with light on as it was on the ground level and it had cockroaches.
You can use both complexes throughout your stay meaning you can eat at each hotel restaurants, food was not good believe me, they cater for the French, Russians, Dutch, Germans need I go on, what you didn’t eat on the evening you got for breakfast and so on this was for all the meals.
I cannot comment on the entertainment as we ventured out (still not that exciting), but when returning most guests were sat in the lobby playing cards or on their I pad, or mobiles so I think that sums that up.
Do not take a trip out with the guy at the beach who sells excursions the one who is very pushy and lies in wait sat on his chair under the tree, lies, lies all lies what a con man, he sent us on the pirate ship Hannibal it’s a wreck disgusting, the food was inedible and 10 dinars for a drink and not to mention intimidating staff.
Do not go to the medina on your own it’s a rats warren full of alleyways the people are rude and frightening and con men dragging you into their stalls, some try to help and lead you out of the medina only for them to take you deeper into the maze and get you lost throughout the streets, then they threaten you and want your money (this happened to us) be warned.
The harbour at port el kantaoui, well you make your own minds up.
Please check your insurance, we had the gold insurance plus I pay extra to the medical screening due to illness, Thomas Cook are the only agents who do not have a doctor for their customers within Tunisia as told by our rep you have to pay for a doctor then pay again to see him then pay again for treatment, then pay for medication if needed. I was stung badly by a jellyfish for the first time and did not know what to do and this is how we found out about the doctor’s fees.
I have been and visited some beautiful places and stayed in some wonderful hotels and not so wonderful, but this has been the worst holiday ever I have experienced.
Marhaba Hotel & Marhaba Club Tunisia Sousse, stay away.
- Official Description (provided by the hotel):
- Classe 4 etoiles et faisant parti du Marhaba Resorts, reference par la prestigieuse chaine Marhaba Hotels, le Marhaba Club est entierement dedie a anticiper vos besoins et satisfaire vos attentes. Situe au coeur de la zone touristique de la ville de Sousse, a : 10 mn du centre ville de Sousse, 10 mn du Port el Kantaoui et du terrain de Golf, 20 minutes de l'aeroport de Skanes-Monastir, 40 minutes de l'aeroport d'Enfidha et a 90 minutes de l'aeroport de Tunis-Carthage ... more less