We have just returned from a fabulous trip to this hotel. On arrival at 2am we were greeted and sent down to the restaurant for something to eat before we checked in. The check in process was swift but we were disappointed to find our room had single beds pushed together. I spoke to reception at 8.30am the next day and by 10am they had changed our room and our maid had moved all our cases over before we had a chance to. Our room was spotlessly clean everyday and we were never short of towels or toilet roll.
Both pools were amazing and they were both cleaned every night, the lifeguards,water sports guys and waiters were all great and it was no hardship to go and get your own drinks if you needed too. I believe the pool area is being refurbished at the end of the season so hopefully the bar will improve. It was disappointing to only get beer,wine and soft drinks there but it was adequate.
On the subject of drink, the quality could have been a little better but the bar teams and the bar manager could not do enough for you, once you "educated" the bar team as to how you liked your drink everything was fine.
The hotel does need to improve on the quality of their glasses and to make sure they have enough wine glasses and ladies beer glasses, I did not like drinking out of a half pint jug!
The food was excellent with plenty of choice and cooked fresh, the omelette lady was amazing and both the Food and Beverage Manager and Restaurant Manager could not do enough for you.
What makes this hotel stand out for me was the Management and all the staff, they wowed all the guests everyday, it is not often you see the Manager and Assistant Manager engaging with their guests on a daily basis. Hedi was an absolute star and truly lived up to all the reviews I read about him, I loved the Arabic lessons.
It makes me sad to read negative comments about Kirstie and Dan, they were happy to talk to everyone and were both doing a great job, I think guests sometimes have to understand the restraints Thomsons put on them, they are doing a job not on holiday! Emma was fab when she stepped in to cover the gap Jess left and did a much better job, Marcus was also brilliant.
The entertainment was low key but if you read your brochure you would have known that. Each evening was different and if you wanted to party until dawn you should have gone to Ibiza and not a Couples Hotel.
Overall we had a great time and Tunisia lived up to our expectations, I have already recommended the hotel to friends and family and one day in the next couple of years we will return.
Thanks to all, you were brilliant.
- Official Description (provided by the hotel):
- "Hotel Scheherazade" concept is "Couples only" with romantic settings and new features such as; Spa, Swim-up pools, buffet restaurant, 2 a la carte restaurants and more...We hope the service which we are prepared to render will be extremely satisfactory.Have a Magic Moments!!! ... more less