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“Very good but I have some complains” 4 of 5 stars
Review of Helnan Palestine

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Helnan Palestine
5.0 of 5 Hotel   |   Montazah Garden Palace, Alexandria, Egypt   |  
Hotel amenities
Ranked #9 of 38 Hotels in Alexandria
4.0 of 5 stars 188 Reviews
Cairo, Egypt
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Very good but I have some complains”
4 of 5 stars Reviewed May 3, 2014

good location rooms clean, free wifi although it's slow, on arrival had a problem with TV remote and an issue in a bathroom, last night there was a wedding just under my window till 1AM couldn't sleep

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review, May 22, 2014
Have a nice day from Helnan Palestine Hotel,

Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

Again, please accept our sincere apologies. We hope you will continue to use Helnan Palestine hotel as your lodging of choice.

Look forward to welcoming you back in an effort to provide you the level of service you expect from Helnan Palestine Hotel.

For any inquiries please don’t hesitate to contact us .

Best Regards ,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
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    70
    35
    13
    11
See reviews for
54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 20, 2014

Hotel is located inside El Montazah one of the most beautiful parks in Egypt with such a sensual historic atmosphere all around. Having a calm and eye catching sea view; all that have given Palestine hotel the necessary assets to maintain a decent level amongst Alexandria's top hotels. Hotel is clean, neat, stylish and relaxing. Rooms are well furnished, comfortable, clean , up to date and quite relaxing as well, amenities are adequate. Breakfast buffet was really poor in regard to food quality and varieties. Lebanese restaurant was good and not so pricy. Gym and Spa are good. Beach and pool are good for relaxation but not for neither outdoors activities nor fun. Room service and other services staff were friendly, however front desk/reception staff were not that friendly and seemed having an awkward mixed feeling of arrogance and bad temper, however one receptionist ( i can't remember her name) responded positively and helpfully to my request on arrival to have a king size bed room in lieu of twin beds, and i appreciate that. Helnan Palestine is perfect for short stay getaways or business trips and for people trying to relax away from hassles everywhere outside.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review, April 22, 2014
Have a nice day from Helnan Palestine Hotel,

Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

Again, please accept our sincere apologies. We hope you will continue to use Helnan Palestine hotel as your lodging of choice.

Look forward to welcoming you back in an effort to provide you the level of service you expect from Helnan Palestine Hotel.

For any inquiries please don’t hesitate to contact us .

Best Regards ,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 1, 2014

Helnan palestine is located in one of the best and biggest gardens of Egypt,it`s called Montazah garden in Alexandria,on the sea side. I went there many times with my groups,every time i leave with the desire to come back again and again!the smile of staff welcomes you at first moment. hospitality surrounds you where ever you go, and a perfect service makes you feel at home.
the hotel in a very beautiful area with trees all around you,if need to take a walk space is good and views of people,the sea, the flowers and royal palace of Montazah amuse you. rooms so well furnished with perfect facilities.restaurants offers you with very tasty meals and wide menu.entertainment available in bars and cafes.this hotel deserves to be your first choice if planning to visit Alexandria.

Room Tip: high floors have better sea view.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review, April 22, 2014
Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Best Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 7, 2014

Stayed in this hotel couple of years ago and I have to say that I really liked it, loved the room design, the balcony and view were outstanding. The surrounding gardens the lovely and very relaxing...

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review, April 22, 2014
Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Best Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Egypt
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 24, 2013

The location of the hotel itself is one of the most added value to it (the Motazah is a really beautiful place to enjoy)
As expected of a hotel of its caliber most of its services are up to the standards.
The restaurants are nice as well but a bit expensive to my taste, but the international restaurant is very good and I heard that the Chinese really good as well but it was under renovation at the time of my stay.
I also attended a conference there it was really good as well, the conference halls are really nice and the break area has a fabulous view

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review, December 29, 2013
Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Best Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kettering, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 14, 2013

I recently stated here for a short holiday. It is basically a Summer Resort Hotel. The weather in November was excellent. The food was quite good as well. The hotel was excellent, not a long way from the airport. Amazing view of the sea and the Palace. If you are in Alexandria for any reason, consider staying there for a few days to unwind. You will not regret it!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review, November 21, 2013
Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Best Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 28, 2013

the best thing about this hotel is its location in l montazah .. one of the best locations in alexandria adjacent to late king faoruk presidential palace.

the service is amazing ... the rooms are modern and spacious ... the food is excellent.

the only drawback of this hotel is its beach which is very limited and you may find it hard to go into the water.

other than that i consider it one of the best hotels in alexandria.

Room Tip: try to choose rooms from the 5th floor and upward to enjoy the amazing view.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, Online revenue Supervisor at Helnan Palestine, responded to this review, November 21, 2013
Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Best Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Helnan Palestine

Address: Montazah Garden Palace, Alexandria, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Alexandria
#3 On the Beach Hotel in Alexandria
#8 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Helnan Palestine 5*
Number of rooms: 218
Official Description (provided by the hotel):
Multistory Hotel situated on beach & surrounded by gardens of the Montazah Royal Palace. ... more   less 
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria

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