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“Don't book here! Very dirty” 2 of 5 stars
Review of Hilton Alexandria Green Plaza

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Hilton Alexandria Green Plaza
5.0 of 5 Hotel   |   14th of May Bridge Road | Smouha, Alexandria 21615, Egypt   |  
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Hotel amenities
Special Offer
Summer Sale - From $120
Ranked #5 of 37 hotels in Alexandria
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Don't book here! Very dirty”
2 of 5 stars Reviewed October 17, 2012

This hotel likes to be named as a 5 star hotel but in reality it's closed to a hostel.
My room- called cabine (no other room was available) near by the 20sqrm pool is very dirty, ugly and noisy. Even the AC blows stinky air...
A renovation is strongly required!
This place is only disappointing when not discusting.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, October 18, 2012
Dear Sir

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I would like to apologize for the inconvenience caused during your stay. Please rest assured that each point will be investigated so that these situations do not reoccur in the future. I will personally follow up to ensure that the appropriate corrective actions will be immediately taken. However I would very much apprciate if you send me your contact details on "nevine.haggar@hilton.com" to personally contact you.

Regards
Nevine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Cairo, egypt
1 review
4 of 5 stars Reviewed October 16, 2012

it was as hort but good stay, everything was organized and clean.. location is good as it is near Somuha, one of the elegant and clean areas in Alex, but the serroundings still not so good... it has a very goos shopping facility under the hotel with many international brands and a nice food courts including well know brands...

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, October 18, 2012
Dear Guest


Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 2, 2012

The Place is very good and staff are really freindly and cooperative. I was in Alexandria and decided to get into Hilton Green Plaza. The location is great and being inside the Green Plaza Mall gives a great opportunity to go shopping. We had dinner at Abu Kir restaurant. The food was really delicious. Special thanks go to Essam in Abu Kir. I will be back sure.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, October 4, 2012
Dear Guest


Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Best Regards

Nevine Haggar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2012

I liked the way everthing was set out and the service was amazing and the house keeping used to make the room nice and tidy and the swimming pool was nice and clean and the location of the hotel was excellent and the srouning area and the shops and the cafe were excllent.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, September 18, 2012
Dear Guest ,


Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khartoum
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 14, 2012

It's my 5 th visit to this nice hotel. All staff starting from doorman till room service are very helpfull and cheerful . The check in at front office was very quick and also during check out it took only very few moments . Tv channels are ok with every guest needs . The rooms are very comfort and clean but the bathrooms needs more light . The room service is ok but orders if more than one or two plates must be serviced on the trolley car not all in one tray does not seems nice in presentation and confortability . The location is excellent for Alexandria business travellers. All in all it's an excellent hotel with an excellent staff .

Room Tip: Pool view rooms are mostly recommended but not during public holidays
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, September 16, 2012
Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me


Regards

Nevine Haggar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
63 reviews 63 reviews
41 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 1, 2012

This hotel is located in the middle of a failry modern shopping centre, which is a bit out of sorts with the rest of Alex, but OK nevertheless. The rooms are fine, the public areas are ok too. The swimming pool area is excellent, a large free form pool, plenty of comfortable sun beds and towels. The outstanding aspect of this hotel is the staff, who are extremely friendly and helpful, even though English is not spoken by everyone, they more than make up for that with their smiles and willingness to help.

Unfortunately for me it was school holidays, and the hotel appeared to be holding the world indoor screaming championships and under 7's Its a Knockout tournament. Try to avoid school holidays if you want peace and quiet.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, September 8, 2012
Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 26, 2012 via mobile

Had dinner tonight in Abu keir restaurant with my family......it was great and so delicious, each kind of food was cooked with care and profession and the desert was yummy that we found it hard to stop eating. ;-)

Stayed August 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, September 8, 2012
Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback and to know that you enjoyed our food. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Alexandria Green Plaza

Address: 14th of May Bridge Road | Smouha, Alexandria 21615, Egypt
Phone Number:
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Alexandria
#4 Business Hotel in Alexandria
#5 Family Hotel in Alexandria
#5 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Alexandria Green Plaza 5*
Official Description (provided by the hotel):
Shop until you drop at the Hilton Alexandria Green Plaza hotel in the Green Plaza Mall, with 370 shops, a cinema and a Fun Castle. Do business in the largest conference room in Alexandria or the Executive Lounge, just 10 minutes from the airport. Relax later in the pool, or sample the 6 bars and restaurants Property Highlights- Executive Floor and Lounge - Largest ballroom in the city - Outdoor swimming pool with cabanas. ... more   less 
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Also Known As:
Hilton Alexandria Green Plaza Hotel Alexandria
Hilton International Alexandria
Alexandria Hilton

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