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“Beautiful Mediterranean view” 5 of 5 stars
Review of Sheraton Montazah Hotel

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Sheraton Montazah Hotel
5.0 of 5 Hotel   |   El Corniche Road, Alexandria, Egypt   |  
Hotel amenities
Ranked #10 of 37 hotels in Alexandria
Perth, Australia
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
“Beautiful Mediterranean view”
5 of 5 stars Reviewed January 31, 2014

We stay in this beachfront hotel in November 2012 and had a cosy time enjoying the sea view. The beach is across the road but we could not have a swim as the sea was rough then. Breakfast is very good, Egyptian food.

Room Tip: Ask for sea view room.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, February 2, 2014
Dear Guest,
Thank you very much for recently staying with us whilst visiting Alexandria and also for having
taken the time to share your wonderful feedback via trip advisor.

Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments.

Once again thank you. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • Danish first
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English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 26, 2014

Clean
Very Old
Nice View
Small Rooms
Very Small Balcony
Not the best valuse for money
Noisy
No Free Parking
Room service & Parking staff are waiting for tips everytime you call them
No Proper Maintinance, The WC door was not closing

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 28, 2014
Dear Guest,
Thank You for choosing the Sheraton Montazah Hotel for your stay in Alexandria and for having taken the time to share your feedback via trip advisor.

Your nice and valuable comments noted are greatly appreciated, assuring you that a considerable attention has been given with regards to the negative ones. On the other hand, kindly note that the hotel's owning company is planning for a full hotel renovation by the end of 2014.

Once again thank you for your constructive feedback. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 14, 2014

This is the second time i stayed in this hotel, it still met my expectations; the room is really clean and cozy, the view of montazah gardens and sea is spectacular, location is good and of course great money value.

But as last time, its worth saying that the hotel needs overall renovation as the lobby doesn't give the impression of 5 star hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 19, 2014
Dear Guest,
We are very pleased to learn how much you enjoyed your stay with us and how impressed you are with our guestrooms and hotel's view.

Your kind comments are greatly appreciated, knowing that Customer care is amongst our highest priorities and it is always gratifying to receive such praise.

On the other hand, kindly note that the hotel's owning company is planning for a full hotel renovation by the end of 2014.

Once again thank you for the wonderful comments noted. Looking forward to welcoming you again and always at the Sheraton Montazah Hotel.

Best Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 30, 2013

I stayed at the Sheraton Montazah for one night in December 2013. The location of the hotel is very nice, right in front of the sea and the Montazah gardens which is one of the main attractions in Alexandria. The room had a side sea view and was clean upon check in and we got a la carte Egyptian breakfast to the room which was delicious. What I didn't like about the hotel was that there was no free wi-fi in the rooms, you get free internet in the business center for 45 minutes. Also, upon check in the mini bar was completely empty and there was no slippers in the bathroom, we asked for the slippers and the got us 2 and when I asked about the mini bar they said they are gladly willing to top it up. I was a little disappointed as well that there was no kettle in the room and finally the room needs a little renovation

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 1, 2014
Dear Guest,
Thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria, it was really a pleasure.

On the other hand, I'd like to express my sincere appreciation for your nice comments noted with regards to your stay with us, assuring you that every single comment noted has been taken into consideration.

Once again "Thank You" for your time to share your feedback on trip advisor.
Looking forward to welcoming you again soon.

Sincerely Yours,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2013

We stayed at the Sheraton Montazah for a weekend at the end of November 2013. The location of the hotel is great, right on the corniche and right across Montazah Gardens which definitely are a must if you visit Alexandria. We had booked a sea view room, but on arrival, we were upgraded to a room that offered an amazing view of both the sea and the gardens, King Farouk's Palace included :). Speaking of staff, they were all amazing, going above and beyond to make you feel welcome. I have to admit I haven't seen so many smiling faces in a hotel for a while. To give you an example of how helpful they try to be, when we requested a kettle in the room, they sent one within 10 minutes followed by complimentary tea and coffee. It was a nice touch, although for a 5 star that should have been already provided! :) Also, it is easy to get a taxi from the hotel and go different places worth a visit. However, be careful what price you negotiate with the driver, as none of the taxis seem to have meters. We hired one for a trip to the Catacombs for 40 L.E. , but since the driver seemed like a very nice guy, we agreed on him to wait for us and take us further. We also visited Pompeii's Pillar, the Citadel of Qaitbay and stopped at Stanley Bridge. We had him for about 5 hours and paid 200 L.E. in all, tip included. If I remember well his name was Hany and he's one of the taxi drivers that often hang outside of the hotel. As other reviewers have mentioned, the rooms are not so large indeed, but do you really need a big room for a city break? Plus, it is very clean, offers a lot of facilities (several restaurants and bars, spa, fitness) and gives you one of the most competitive prices. All in all we had a great stay at the Sheraton Montazah and we'll definitely stay there again when in Alexandria.

Room Tip: Ask for a high level room on the corner with view of both the sea and the gardens!
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 1, 2014
Dear Guest,
I'd like to seize this opportunity to express my sincere appreciation for your wonderful comments noted with regards to your recent stay with us.

Every single comment noted has been conveyed to our Management team as well.

Once again "Thank You". Looking forward to welcoming you always at Your Sheraton Montazah Hotel.

Best Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 26, 2013

Don't stay at this hotel, here are a few among many reasons as to why. Before Things such as service, quality comes into play , you have to consider the customer's respect..which this hotel has zero concept and understanding of. I went on my first trip to Alexandria and I made a few friends both male and females. And anytime any of my females friends would visit me the hotel security would harrass them and stare at them. Once a friend came to visit me, the same thing happend, we didn't appreciate getting stared at, so we went up to the room. what happend is they actually SENT A GUARD AFTER US! who knocked on the door and harrassed us. That was followed by a phone Call from the reception who demanded that I throw my guest out. Mind you this happend in daytime, so there was no reasons for "sucpect activity". I have never felt so disrespected before, and I have travelled all around the world.

Other reasons why NOT to stay at this hotel is:

*15% surprise service charge. This will make Your booking a Whole lot more expensive then advertised

*Really really really expensive wifi. You can easily add about 30%-40% to Your bill once you're checking out.

*the hotel breakfast is paid for in USDs! not egyptian currency, and it is ridiculously overpriced. They take USD but believe the prices are not very "american"

overall a bad experience. Don't og here if feeling respected is important to you

  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 12, 2014
Dear Sir,
Thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for having the time to post your feedback on Trip Advisor.

Please accept my sincere apologies for the unintentional inconvenience encountered during your stay with us, it was only a sort of mis-understanding, as it is only for our dear guests safety & security to be familiar with any outside visitor coming to visit any of our guestrooms so as the visitor should pass by the reception desk to register his name and any other detail if needed.

Again, I hope you accept our apologies assuring you of our commitment to providing you with the service levels and recognition you deserve and expect.

we greatly appreciate your patronage as a loyal guest of the Sheraton Montazah Hotel and want to make sure we remain your hotel of choice when visiting Alexandria.

Thank You Very Much for your understanding.

Sincerely Yours,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 22, 2013

It's good hotel, I advice this hotel, the main advantages are :
Very Cleanness - very polite and friendly staff any where - car parking - good location and view - delicious patisseries in breakfast
Disadvantages are :
Small room - small bathroom - Gateau taste is very bad - car parking fees 35 Egyptian Pound per day and it's not fit for 5 stars hotel - wifi not free and expensive .

Room Tip: Highest floors are better to be away of the central air conditions noise, and to see the sea by side...
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, November 25, 2013
Dear Mr. Guest
Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor.

We do regret that your stay with us was not up to your expectations, specially our room and bathroom size. In that respect, kindly note that a full hotel renovation will be taking place in 2014.

Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests constructive comments.

Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Once again thank you and best regards,

Sincerely Yours,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Official Description (provided by the hotel):
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton

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