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“Superb!!!” 5 of 5 stars
Review of Sheraton Montazah Hotel

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Sheraton Montazah Hotel
5.0 of 5 Hotel   |   El Corniche Road, Alexandria, Egypt   |  
Hotel amenities
Ranked #10 of 39 Hotels in Alexandria
Lilongwe
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Superb!!!”
5 of 5 stars Reviewed December 30, 2012

We had a wonderful time @ this hotel, and would go back time and time again. Firstly, the front officer gave us a warm welcome and we really felt @ home, we were given the tour info of Alexandria indicating what areas to visit....the bellman was helpful. We occupied the seaview room, and it was super...the view of the sea and the Montaza gardens especially @ night the view was wow.
We experienced a problem with water in our first room...the attendants arranged a replacement room with a much better view of the sea and the garden as a way of saying....this is exactly what a customer neds.

If u are in Alex...this is one of the hotels to be.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 6, 2013
Dear Guest,
Thank You very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for posting your nice comments on trip advisor. Customer care is amongst our highest priorities and it is gratifying to receive our valuable guests wonderful feedback always.

Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Norway
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 16, 2012

The Sheraton is far from the central parts of Alexandria. As the public transport is not particularly good and as driving yourself (as a European) is not an option, I would not recommend this hotel unless you have to do business in the vicinity. The Montazah park is nice with good restaurants, but it does not make up for the long distance to down town. The hotel itself is quite nice and the staff is very forthcoming and friendly. It is a bit run down - quite like a US hotel from the 70's as I remember it, but ok. Not everything is working 100%, but staff tries to fix and generally does as a good job at it. Although the result may be a bit unexpected. Not much to do in the area, you cannot easily walk around and taking a car is a nightmare. More than one hour is common to, e.g., the Alexandria library (except at 3 in the morning!).

Room Tip: There is a mosque at the city side of the hotel and the rooms are not that well sound-proofed so you...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, December 20, 2012
Dear Guest,
I would like to express my sincere thanks and appreciation for choosing the Sheraton Montazah
Hotel for your esteemed stay in Alexandria and for posting your nice comments concerning our staff and services.

Please rest assured that we are committed to offer the highest service possible and continue striving to exceed our guests’ expectations. Once again my deepest thanks and appreciation.

Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,

Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erbil- Iraq
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 13, 2012

really nice staff and great location, but very bad room and publice area situation concerning the cleaning issues , the furniture is old and need to be changed as Sheraon standard . i would like to thank the reception staff specially Husam and the bellboy Ayman for his nice service, i tried to contact the management to explain to them some issues concerning the weakness in hotel for three times but allways the answer was he is not on the hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, December 16, 2012
Dear Mr. Louay,
First of all, I'd like to seize this opportunity to thank you for your nice comments posted concerning our staff and services. I do assure you that your comments have been conveyed to the concerned personnel.
Secondly, please accept my sincere apologies for the fact that we could not live up to your expectations. Kindly note that your feedback has been taken seriously into consideration. On the other hand, I would like to inform you that the hotel’s owning company is planning for full renovation very soon. Once again thank you for sharing your feedback with us. Looking forward to welcoming you again and always at the Sheraton Montazah Hotel.
Best Regards,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Ohio
Top Contributor
170 reviews 170 reviews
31 hotel reviews
Reviews in 90 cities Reviews in 90 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed December 8, 2012

The location is great! Right on the Mediterranean Sea. Our room had a beautiful view! The room itself was nice and clean. The hotel was nice too. The breakfast buffet is not included in the price. We went down to it the first morning. It was good, but it was crowded. The next morning we ended up ordering room service which was the same price as the buffet and we got to eat in bed.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, December 13, 2012
Dear Guest,
I would like to express my sincere thanks and appreciation for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria.

Please rest assured that we are committed to offer the highest service possible and continue striving to exceed our guests’ expectations.

At the same time I deeply and sincerely appreciate your nice comments noted during you stay with us which definitely have been conveyed to our Management team.

Once again my deepest thanks and appreciation. Looking forward to welcoming again soon at the Sheraton Montazah Hotel.

Best Regards,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
72 reviews 72 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed December 3, 2012

Sheraton Montazah enjoy a pleasant location with wonderful sea view from the room, rooms are small with basic amenities and a tiny balcony. Walls are thin and the hotel can get noisy at night, service is just average. I would stay here again just for the location facing the Montazah club which includes very good fish restaurants, big parks and the King Farouk palace

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, December 13, 2012
Dear Guest,
I would like to thank you for choosing the Sheraton Montazah Hotel while visiting Alexandria and for having taken the time to share your feedback via trip advisor.

Your constructive comments are very much appreciated, assuring you that customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments. Looking forward to welcoming you and your valuable comments always.

Sincerely Yours,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 1, 2012

The Sheriton in sits on the corniche across from the beach in Alexandria, Egypt. We initially called for reservations in the evening and the reception staff were very nice but they explained reservations could only be made during daytime business hours. We had no problems booking the next day. Sadly the tourist industry in Egypt is taking a hit from the lack of tourists, but the Sheriton was busy and appeared sufficiently staffed. The price for the room was excellent. The room we reserved was in the front of the hotel, and the view of the beach was beautiful. We had everything we needed, but requested additional towels which were promptly brought to us. The bathroom was clean and supplied with shampoo and lotion. The room was rather small but we were happy with the price. Because we arrived later in the day, we requested an iron to press clothing. Initially the iron that was supplied by the hotel, had a cord that was too short to iron clothing with. The hotel did supply an extension cord. We requested American coffee in the room but the coffee that came was instant. During our stay we ate breakfast at the hotel each morning, and all the staff were pleasant. This is halal food; what one would typically find in an Arab country. We found the breakfast pleasant, and we enjoyed the variety of foods. American coffee is available but you must ask for it as "American coffee". We did entertain guests in the lobby of the hotel. The family included two twin boys who were about 2 years old. The staff in the lobby were extremely kind and thoughtful to our guests.

The only wrinkle we had in our stay was that in addition to paying for the room, the hotel charges 35 Egyptian pounds per day to park a car in a sand lot next door to the hotel. Apparently this is the custom in Egypt for those visitors who drive to Alexandria. Also, the staff in the parking lot were quite pushy about demanding tips for virtually no service. We voiced our complaint with the Deputy Director at the hotel, and had no problem after that. All in all the staff were very kind.

I can see how the location of the hotel might be a little far from the stores and restaurants that are located further down the corniche, but the hotel had excellent staff who were very willing to call a cab for their visitors. There is also a beach across the street, which could be difficult to cross during the summer season. In a previous visit we simply asked a policeman for assistance in helping us cross the road.

We enjoyed our stay in Alexandria, thank you to all the staff at the Sheriton Montazah.

Room Tip: Ask for a beach-view room.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, December 13, 2012
Dear Guest,
Many thanks for recently staying with us while visiting Alexandria and also for having taken the time to post your wonderful feedback.

I was very pleased to learn how much you enjoyed your stay with us. On the other hand, I would like to thank you for letting me know how impressed you were with the service you received.

Your kind comments are greatly appreciated, assuring you that I brought your wonderful comments to our Management team as well. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.

Once again my deepest thanks for your valuable feedback. Looking forward to welcoming you again and always at Your Sheraton Montazah Hotel.

Best Regards,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 30, 2012

The good thing about the hotel good reception of employes good service but on other side of the coin the rooms small bathroom also small frunture to old breakfast was poor . The hotel got his own beach but you have to cross the street and it is not easy to do so

Room Tip: Higher stairs is better
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, December 13, 2012
Dear Guest,
Thank You very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for your nice comments noted concerning our staff and services.

On the other hand, I would like to seize this opportunity to inform you that the hotel's Owning Company is planning for a full hotel renovation very soon.

Once again my deepest thanks and appreciation for sharing your comments.
Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton

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