This hotel has alot going for it, location, nice rooms and a great cafe with nice view of Alexandria bay. However the service left alot to be desired. I found the staff unwilling to smile and really quite unfriendly which is unusual for Egypt. At one point I almost said to the lad on reception that I was a guest, not an employee such was his rudeness and coldness! I asked to rebook for a few days later and was said that no room was available quite bluntly, no apology was offered. I stayed for two days and my room wasn't cleaned on the second, despite me tipping the lady the day before.
As far as the Internet was concerned, it was never working which is no problem cos I don't want to sit in front of a computer when I should be exploring Alexandria.
The price is quite expensive at 140 compared to other similar places in Alex and not really any better.