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“Dreadful Service” 1 of 5 stars
Review of Marina Smir Thalasso & Spa

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Marina Smir Thalasso & Spa
5.0 of 5 Hotel   |   Route de Sebta | BP 768, Tetouan 93200, Morocco   |  
Hotel amenities
Ranked #10 of 13 Hotels in Tetouan
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Dreadful Service”
1 of 5 stars Reviewed October 13, 2011

We visited this hotel for lunch while staying in nearby self catering accommodation. We were kept waiting a ridiculous length of time of time to be served, and though we asked staff what had happened to our order we got no apology or explanation. When the food finally arrived it was cold unappetising and the waiter managed to drop one of the dishes! The food was very expensive.

Room Tip: Try nearby Kabila Hotel, much better.
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  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Moissac, France
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 5, 2011

We went out of season so the weather was mixed but the location is very beautiful & it was very relaxing. Most rooms have a good sea view.
The Blue Inn in Tetuoan is great value especially for vegetarians.
There is a Salon de The & a Relais de Paris at the Marina.
A trip to Ceuta is very interesting. You can either pay 30 euro & a taxi will take you to the city centre & through the border controls or you can flag a taxi on the main road & get to the border for 5 euro.
You need to complete immigration forms to enter Ceuta so please pay a few dhirams to the very poor people for a form to present to the border staff. They mean no harm & are so poor they are grateful for anything & it will save you time at the check through. You then need to take another taxi to the centre which is approx. another 5-6 euro.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed August 6, 2010

This hotel is by far the worst hotel I have ever been to in my entire life. I arrived there for one night and upon entering the hotel I was told that my room was no longer available and that only the Royal Suite was available for 1800 Euros. After hours and hours of arguments I was finally given a room in borderline dangerous condition. I was only allowed to check in to my hotel at 7 pm, only to find my room in total disarray with dirty sheets, clearly visible, and no air conditioning. After informing the hotel staff of the issues in my room they told me to deal with it or sleep on the street. I was told that no rooms were available, and only after constant arguements was I given another room which was available from the beginining. The hotel benefits from the fact that only a few well known hotels exist on this beach front. I recommend that you rent an apt. here before hand, or avoid the trip totally if you have no other choice but barcelo.

  • Stayed August 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marina Smir Thalasso & Spa

Address: Route de Sebta | BP 768, Tetouan 93200, Morocco
Location: Morocco > Tangier-Tetouan Region > Tetouan
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Tetouan
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Marina Smir Thalasso & Spa 5*
Number of rooms: 119
Official Description (provided by the hotel):
Marina Smir is a luxury hotel with lovely views of a beautiful white sandy beach next to the port of Marina Smir. Its Andalusian/Morisco architecture surrounded by beautiful gardens invites you to enjoy pleasant relaxation in an absolutely peaceful environment just 15 kilometres from Ceuta.Discover the sea water therapy centre, where the beneficial properties of water will make you feel a completely new person. ... more   less 
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Also Known As:
Barcelo Marina Smir Thalasso Hotel Tetouan
Barcelo Marina Smir Thalasso And Spa

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