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“Fabulous!” 5 of 5 stars
Review of Kronwell Hotel

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Kronwell Hotel
4.0 of 5 Hotel   |   Garii Bvd., no.7, Brasov 500203, Romania   |  
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Ranked #1 of 51 Hotels in Brasov
Bucharest, Romania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Fabulous!”
5 of 5 stars Reviewed March 7, 2014

I stayed at this hotel a couple of weeks ago. After searching and searching on booking.com and reviewing all the hotels on trip advisor....me and my boyfriend agreed on Kronwell, although the hotel has no view over the mountains like one would expect, especially for two people coming from Abu Dhabi where there are no mountains. We really wanted a room with a view but we got over it once we saw the hotel and all the facilities. Long story short....Kronwell Hotel is absolutelly gorgeous, impecable, modern, great service from all the staff, and i would recommend it to anyone! We really enjoied staying here, we can t wait to come back again and stay longer. The lifestyle room was amazing....the breakfast as well....with many options to choose from....and a big plus comes from the fact that in this hotel all the rooms are for non smoking, even though i am a heavy smoker! The hotel has a special lounge on the 3rd floor where you can have a sit and enjoy your cigarette while having a drink or going on the terrace, but not like a bar or something....just chilling and smoking. I think this is a very civilized way to do it. All in all....i enjoied my stay at Kronwell , i strongly recommend it and i m looking forward finding it on other locations also. Great job! Keep up the good work guys!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catalin_Bejan, General Manager at Kronwell Hotel, responded to this review, March 12, 2014
Dear guest,

Thank you for taking the time to write a review here on Tripadvisor and for your beautiful words of appreciation with regards to Kronwell Brasov Hotel !

What can be more pleasant than finding out directly from our guests about the wonderful experience they had with us. I am very happy to hear that you enjoyed your stay with us and also very pleased to read your appraisal of our team, services and facilities. I will make sure to share your thoughtful comments with our team.

Our Signature Lifestyle rooms, have been mostly appreciated for the differentiated open design-glass bathroom, were guest are able to enjoy their preferred movie while having a bubble bath.

We hope to have the pleasure of welcoming you back again soon Kronwell Brasov Hotel !

Best regards,
On behalf of Catalin Bejan- General Manager Kronwell Brasov Hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Tallinn, Estonia
Top Contributor
97 reviews 97 reviews
47 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 4, 2014

The Kronwell is the best business hotel in Brasov.The service, breakfast and amenities are the best you can get in the city.

Their rooms are really big and well equipped but have been too hot and the aircon hasn`t been able to cool it down. Why do I need a room on 27 degrees C during Winter time? I have escaleted it several times at the reception but as far I understand they haven`t been abke to get the the temperature below 23 degress. One more minor thing the light system in the room was more than confusing. I didn`t manage to get really light in the room and the rooms a in general quite dark.

Otherwise I can only recommend the place.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catalin_Bejan, General Manager at Kronwell Hotel, responded to this review, March 6, 2014
Good afternoon Mr. Matthias,

Thank you for taking the time to write a review here on Tripadvisor and for complementing us as the best hotel in Brasov!

We strive to ensure that all our guests are comfortable while staying with us and we know guest requirements regarding heating and cooling can vary enormously. Since we are using a computerized cooling system, when the temperature outside is below 5 degrees Celsius, the chillers are automatically turned off and it requires a longer time to cool down a room. In order to make your next visit more pleasant, please let us know if you prefer temperatures below 22 degrees Celsius, so we can make the adjustments in the system and optimize the temperature in your room accordingly.

Regarding the confusion created by the lighting system, at the time of check-in, whenever guests permit, our bellboys lead them to the room, provide a presentation of the room and instructions on how to use such last generation technology.
It was a pleasure having you as our guest and we look forward to welcoming you back again next time.

Best regards,
On behalf of Catalin Bejan- General Manager Kronwell Brasov Hotel
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Bucharest, Romania
1 review
5 of 5 stars Reviewed February 25, 2014

Perfect place to stay in Brasov.
Elegant, comfy and very clean rooms.
Amazing interior design.
Great and helpful staff.
Lovely swimming pool and spa area.
5 stars services.
We loved it and we will definitely go back.



  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catalin_Bejan, General Manager at Kronwell Hotel, responded to this review, February 26, 2014
Dear guest,

On behalf of Kronwell Brasov Hotel team I would like to thank you for your positive review here on Tripadvisor and for complementing our hotel.
It is always a delight to hear that our guests enjoyed their stay with us and also a pleasure to read your appraisal of our team, services, and facilities.
I will make sure to share your thoughtful comments with all our team.

It was a pleasure having you as our guest and we look forward to welcoming you back again next time.

Best regards,
On behalf of Catalin Bejan- General Manager Kronwell Brasov Ho
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 25, 2014

I was on a business trip in December and all I can say is that it is of international value. I slept good, the food was good, everything was to my liking. The fact that the room in which I stayed had it's own espresso machine and some good wines was a huge plus for me. Also,a big screen TV and an iPad to keep me company while trying to fall asleep were also a big plus. All in all it is good value for money and that is all I can say. Keep up the good work!

Room Tip: All rooms are at the highest standards.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catalin_Bejan, General Manager at Kronwell Hotel, responded to this review, February 26, 2014
Dear guest,

Thank you for choosing Kronwell Brasov Hotel and special thank you for taking the time to write such a positive comment here on TripAdvisor !

The Kronwell concept has emerged from the desire to welcome guests to enjoy a comfortable and cozy ambiance, yet modern and luxurious. We were delighted to hear that you were very pleased with the services offered and particularly enjoyed the in-room amenities and facilities of our Lifestyle signature room.

We hope that you will present us with the opportunity to welcome you back to Kronwell Hotel Brasov in the proximate future.

Best regards,

On Behalf of Catalin Bejan- General Manager at Kronwell Brasov Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed February 24, 2014

Only the food wants some improvement,as the menu was very interesting but the tastes wasn't something delicious.the service was very good and quick.the stuff general and the premises was in a very good level,a place I will choose again.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catalin_Bejan, General Manager at Kronwell Hotel, responded to this review, February 26, 2014
Dear guest,

Thank you for taking the time to write a review here on TripAdvisor!

We take great pride in offering a pleasant experience to all our guests, from the promptitude of reception staff to the comfort of our rooms. I will make sure to share your thoughtful comments with our team.
Regarding our menu, it is a new concept that has been implemented in December and our chefs are still working on it. Our ultimate goal is to offer a menu that is appealing to all of our guests. That is why we would appreciate if you could provide us further details regarding your dining experience along with any recommendations that could improve our menu choices .Please do not hesitate to contact us directly at gm@kronwell.com!

We hope that you will present us with the opportunity to welcome you back to Kronwell Hotel Brasov in the proximate future.

Best regards,

On Behalf of Catalin Bejan- General Manager at Kronwell Brasov Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buzau, Romania
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 23, 2014

a brand new hotel, very luxury, very imposant, nice rooms, good services, good breakfast right in the city centre. I wormly recomand this hotel if you ever want to stay to a good hotel in brasov......

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catalin_Bejan, General Manager at Kronwell Hotel, responded to this review, February 24, 2014
Dear guest,

Thank your taking the time to write such a wonderful review about Kronwell Brasov Hotel!

It has been a great pleasure to have you as our guest and we greatly appreciate your beautiful words of appreciation with regards to our facilities, location and services.
It is important for us to provide a high level of comfort, fulfill your needs and exceed expectations. Your warm recommendations prove our commitment to hospitality.


We hope that you will present us with the opportunity to welcome you back to Kronwell Hotel Brasov in the proximate future.

Best regards,

On Behalf of Catalin Bejan- General Manager at Kronwell Brasov Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 12, 2014

Just perfect! Best hotel in Romania! The hotel is very modern and new. Very stylish and big rooms. Just super bathrooms! Modest but good breakfast. Parking for free is a nice thing to find out. It was one of the best hotels in my life.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catalin_Bejan, General Manager at Kronwell Hotel, responded to this review, February 13, 2014
Dear guest,

Thank you so much for choosing Kronwell Brasov Hotel and for this beautiful review you are sharing with the TripAdvisor community.

It is always great to receive feedback from our guests, but when we are classified as the best hotel in Romania, you can imagine what a tremendous pleasure gives us!

The Kronwell concept has emerged from the desire to welcome guests to enjoy a comfortable and cozy ambiance, yet modern and luxurious. Our rooms have been mostly appreciated for the differentiated open design glass bathrooms and rain- showers that offer wooden blackouts covering the glass tube so as to favor intimacy.

We strongly believe that every feedback will help us maintain our standards and improve our services. That is why we would appreciate if you could provide us further details regarding your food experience in the breakfast area.
Please feel free to contact me at gm@kronwell.com!

It was a pleasure having you as our guest and we look forward to welcoming you back again next time.

Best regards,
On behalf of Catalin Bejan- General Manager Kronwell Brasov Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kronwell Hotel

Address: Garii Bvd., no.7, Brasov 500203, Romania
Phone Number:
Location: Romania > Transylvania > Central Romania > Brasov County > Brasov
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 51 Hotels in Brasov
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kronwell Hotel 4*
Number of rooms: 81
Official Description (provided by the hotel):
Kronwell, the newest 4 star hotel in Brasov, offers 81 business & lifestyle luxurious rooms, a high-tech Conference Centre and with BELAQVA Thermarium equipped with a salt cabin, sauna,frigidarium, steam bath and emotional shower. In the Adagio Restaurant culinary delights and flavored drinks are served. Couchette Bistro has a style of its own, inviting you to enjoy healthy food. We want to suit every taste and occasion using fresh ingredients, products and "a la minute" home-made articles. Belaqva Spa and Wellness ,designed as a holistic approach meant to restore body, mind and soul,completes its concept with a 2000 sqm large wellness sanctuary: aerobics, spinning, beauty & therapy, top products & tailored services. State of the art fitness studio. Kronwell invites you to flood the large exercise area with energy. Technogym guarantees the latest equipment with quality support. ... more   less 
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