I know how hard it is to find a hotel for Brasov before you get there. There are very few hotels listed on the Internet, and travel agents don't know of them. So, even though I do not recommend the "Aro Palace", you can use it if you have to. Personally, if you do not know of other hotels, I would only stay here a few days until you find another much nicer, friendlier and cheaper hotel or villa elsewhere. This hotel is very over priced for what you get. They are use to being the only game in town,,,,but no more......, competition is opening up all over town.
I use to have to use the Aro Palace a number of years ago, as they were just about the only game in town. So, I have seen it in its old days and now with new construction the present day. The hotel is in two sections, the old section and a new section still under construction. Be sure to ask about construction noise near the room they give you. You might want to request a room away from the construction noise.
The old section is about $30 to $50 cheaper for a similar room as in the new section. The old section is dark rooms, poor radiator heat that you can not control, lacking hot water much of the time and scary shaky elevators. About the heat. It is radiator and they turn it on when they want. When I was here in October they turned it on around 6 p.m. and turned it off about 9 a.m. No heat all day long and it was snowing and freezing outside. You have to control the heat when it is on by opening and closing a window. For hot water to take a shower,,,,well, good luck. They seem to only have hot water early in the morning until about 9 a.m. But you can try, and you must let the hot water run for up to 30 minutes before you get any heat in it. The rooms are large and plenty of furnishing dating back to pre-freedom times. The lighting is with fluorescent bulbs, and the rooms are dark. The television did have great satellite channels including free HBO. The rooms are very clean, just old.
The new section is nice and modern that meets most 3 star western standards. When I was there, it appeared that in order to get a new section room a "TIP" may be required first, in order to not be placed into the old section. As people requested the new section and were told there were no room available in the new section, only the old. Then a "Tip" being given and the request for a new section room repeated, and guess what? All of a sudden a new section room just became available!
Note: There are elevators for the old section, and different elevators for the new section. They are located in different locations. So make sure you ask, and use the matching elevator for your section. You can not walk from the old section to the new section once you leave the lobby.
Breakfast is included with the price of the room. It is a buffet. But you need to get there early, since as things run out, they do not replace them with more. You never really know what they will have. But generally they have coffee, tea, juice, cheese, lunchmeat, scrambled eggs, sometimes hot dogs, cold cereal, and hard-boiled eggs stuffed with all kinds of different things, and all types of bread. Not an impressive breakfast, but tolerable.
The location of this hotel is EXCELLENT! It is only about a 5 to 10 minute walk to the center of the tourist area, the walking square.
Do not expect any help or acts of kindness from the personnel that work there. Most of them act like they could care less if they had your business or not. They are not helpful. But if you stand your ground, and do not let them intimidate you, and keep insisting for them to respond to your request, you should get it. It seems like most of the people working there are waiting for a "tip" first, before they will do anything to help you.
Hey, you can stay here and probably enjoy your vacation or your business travel. But I highly recommend that you stay at another hotel. Spend one night at the "Aro Palace", and the next day walk the Tourist Square, and check out the other smaller, private owned hotels and villas around the square. You can ask taxi drivers for better places to stay. If you can stay out of town a bit, for $45 to $65 dollars a night you can get beautiful, large condominiums with full kitchens, modern with wonderful people working there at "Poiana Brasov". It is about 15 to 20-minute taxi ride, $7 to $8 USD taxi fare. It is where all the skiers stay and it is NICE! And the three best restaurants of Brasov are located there. In fact one restaurant is rated as the 3rd best Romanian restaurant in the entire world.
Taxis are basically pretty fair in Brasov, but find a driver you like and trust and get his cell phone number. Call him every time you need a taxi. They love this, and will take you to restaurants pick you up and will make your vacation easy and save you a bunch of money.
Brasov is a nice and very safe town, even at night. Police are everywhere and at all hours of the day and night. It is a high-draw tourist town, and they want the tourist dollar. Brasov is a nice walking city, with lots of shops, restaurants and things to do. Also there are many banks, with ATM machines, and money exchange places.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.