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“Nice place” 4 of 5 stars
Review of Aro Palace

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Aro Palace
5.0 of 5 Hotel   |   12, Muresenilor Street,, Brasov 500030, Romania   |  
Hotel amenities
Ranked #17 of 49 hotels in Brasov
Bucharest
1 review
2 helpful votes 2 helpful votes
“Nice place”
4 of 5 stars Reviewed December 12, 2007

Really nice hotel but they had some problems with the bathrooms (water flooding the floor).

Stayed August 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Miami Beach
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 8, 2007

The Hotel staff was courteous and professional. Gabi was extremely helpful.

I got an older room in the old tower. It was an art deco style room and I loved the decor, though somewhat dated. The bathroom needed some renovation, but I guess I paid a low price and was barely in my room. The view was amazing.

Breakfast was outstanding, and since I was ready at 7:30 am , I guess I was able to choose.

  • Liked — Location
  • Disliked — bathroom
  • Stayed November 2007, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 24, 2007

Newly renovated hotek with nice rooms, yet the stuff, specailly at front desk, is quite rude. Pls. note that although price is Euro, payment upon check-out can't be done in cash in Euro, only in Lei or credit card.
In addition, though breakfast is served till 10am, I suggest you arrive to dinning room no later than 8:30, as after 9am you are left to choose from leftovers. And do not forget to ask for an esspresso, unless you prefer the brown water served in the Thermos.

Bottom line, look for a nice B&B pension instead of this supposedly 5 stars hotel.

  • Liked — the bed was vey comfortable
  • Disliked — poor breakfasr after 9am
  • Stayed September 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 26, 2006

I believe the prior reviews were all written before the recent (mostly) completed renovations. I say mostly because there is some construction which appears to be either a parking lot or some sort of outdoor pool area. The newer part of the hotel, where we stayed (without tipping the front desk) was totally up to western standards. I don't know if the old part of the hotel is still open. The rooms were modern and just fine. The lobby was also renovated - it was lovely, modern and extremely comfortable with leather chairs and couches. There is one computer in the lobby with free high speed internet access. We arrived late for (the free) breakfast and the selection was limited, apparently due to the late hour and it not being replenished, but there was still enough to eat. The lobby bathrooms were extremely clean and modern - there seemed to be a housekeeper whose job was to keep the bathroom (at least the ladies room) clean - she was there every time I entered it. The location is excellent, right in town within walking distance to just about everything. Brasov is a charming city and well worth a visit. We found this hotel to be perfect - and I'm not easy to please.

  • Liked — Location
  • Disliked — No tissues in the rooms
  • Stayed August 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed October 29, 2005

I know how hard it is to find a hotel for Brasov before you get there. There are very few hotels listed on the Internet, and travel agents don't know of them. So, even though I do not recommend the "Aro Palace", you can use it if you have to. Personally, if you do not know of other hotels, I would only stay here a few days until you find another much nicer, friendlier and cheaper hotel or villa elsewhere. This hotel is very over priced for what you get. They are use to being the only game in town,,,,but no more......, competition is opening up all over town.

I use to have to use the Aro Palace a number of years ago, as they were just about the only game in town. So, I have seen it in its old days and now with new construction the present day. The hotel is in two sections, the old section and a new section still under construction. Be sure to ask about construction noise near the room they give you. You might want to request a room away from the construction noise.

The old section is about $30 to $50 cheaper for a similar room as in the new section. The old section is dark rooms, poor radiator heat that you can not control, lacking hot water much of the time and scary shaky elevators. About the heat. It is radiator and they turn it on when they want. When I was here in October they turned it on around 6 p.m. and turned it off about 9 a.m. No heat all day long and it was snowing and freezing outside. You have to control the heat when it is on by opening and closing a window. For hot water to take a shower,,,,well, good luck. They seem to only have hot water early in the morning until about 9 a.m. But you can try, and you must let the hot water run for up to 30 minutes before you get any heat in it. The rooms are large and plenty of furnishing dating back to pre-freedom times. The lighting is with fluorescent bulbs, and the rooms are dark. The television did have great satellite channels including free HBO. The rooms are very clean, just old.

The new section is nice and modern that meets most 3 star western standards. When I was there, it appeared that in order to get a new section room a "TIP" may be required first, in order to not be placed into the old section. As people requested the new section and were told there were no room available in the new section, only the old. Then a "Tip" being given and the request for a new section room repeated, and guess what? All of a sudden a new section room just became available!

Note: There are elevators for the old section, and different elevators for the new section. They are located in different locations. So make sure you ask, and use the matching elevator for your section. You can not walk from the old section to the new section once you leave the lobby.

Breakfast is included with the price of the room. It is a buffet. But you need to get there early, since as things run out, they do not replace them with more. You never really know what they will have. But generally they have coffee, tea, juice, cheese, lunchmeat, scrambled eggs, sometimes hot dogs, cold cereal, and hard-boiled eggs stuffed with all kinds of different things, and all types of bread. Not an impressive breakfast, but tolerable.

The location of this hotel is EXCELLENT! It is only about a 5 to 10 minute walk to the center of the tourist area, the walking square.

Do not expect any help or acts of kindness from the personnel that work there. Most of them act like they could care less if they had your business or not. They are not helpful. But if you stand your ground, and do not let them intimidate you, and keep insisting for them to respond to your request, you should get it. It seems like most of the people working there are waiting for a "tip" first, before they will do anything to help you.

Hey, you can stay here and probably enjoy your vacation or your business travel. But I highly recommend that you stay at another hotel. Spend one night at the "Aro Palace", and the next day walk the Tourist Square, and check out the other smaller, private owned hotels and villas around the square. You can ask taxi drivers for better places to stay. If you can stay out of town a bit, for $45 to $65 dollars a night you can get beautiful, large condominiums with full kitchens, modern with wonderful people working there at "Poiana Brasov". It is about 15 to 20-minute taxi ride, $7 to $8 USD taxi fare. It is where all the skiers stay and it is NICE! And the three best restaurants of Brasov are located there. In fact one restaurant is rated as the 3rd best Romanian restaurant in the entire world.

Taxis are basically pretty fair in Brasov, but find a driver you like and trust and get his cell phone number. Call him every time you need a taxi. They love this, and will take you to restaurants pick you up and will make your vacation easy and save you a bunch of money.

Brasov is a nice and very safe town, even at night. Police are everywhere and at all hours of the day and night. It is a high-draw tourist town, and they want the tourist dollar. Brasov is a nice walking city, with lots of shops, restaurants and things to do. Also there are many banks, with ATM machines, and money exchange places.

Enjoy!

  • Stayed October 2005
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 23, 2005

We stayed at the Aro Palace a couple of weeks ago and found it to be very clean and well appointed. The lobby is a little creepy as it is a large, cavernous place with leather sofas sitting atop marble floors with excessive light from heavy chandeliers. This, mixed with the cold, formal approach of the staff, made me feel as though I were playing Jack in "The Shining". Regardless, the room was very nice and had a great view of the park and the church behind it. The beds were very comfortable with great duvets, the bathroom was large and everything was spotless. There was also a balcony we could walk out on, but it did not have any chairs or room for seating. In terms of amenities, the hotel lacked proper bottles of shampoo and body wash (packets should be reserved for a roadside motel). Breakfast was held in a weird room from the 20's (again, think "All work and no play make Jack a dull boy") and consisted of bad coffee, stale croissants and limp cucumbers the Ceausescus must have had on their breakfast table. It must be said, however, that the hotel was fantastic for a town like Brasov, and I was very impressed with the cleanliness. I would recommend it to anyone traveling to Brasov.

  • Stayed October 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsend, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 28, 2005

Nice hotel, seemed to be the nicest in Brasov. Stayed here in late July in the new wing. Construction was still going on but it should be very nice once finished.
We had reservations with a confirmed price from them in an email; however, once we arrived they mysteriously did not have our reservation. They then quoted us a different higher price and did not care about the copy of the email we had in our hands.
From my experience in Romania at the nicer hotels the communist mindset is still in place.
Bottom line - if going to Brasov this is the place to stay. Nice rooms(in new wing) and in center of town.

  • Stayed July 2005
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Aro Palace

Address: 12, Muresenilor Street,, Brasov 500030, Romania
Location: Romania > Transylvania > Central Romania > Brasov County > Brasov
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Brasov
#4 Spa Hotel in Brasov
#7 Ski-In / Ski-Out Hotel in Brasov
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Aro Palace 5*
Reservation Options:
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Also Known As:
Aro Palace Hotel Brasov
Aro Palace Brasov

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