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“Wonder how they got so many stars...” 2 of 5 stars
Review of Pensiunea Mai

Pensiunea Mai
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Pensiunea Mai
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DN Sibiu-Paltinis KM 15, Sibiu, Romania   |  
Hotel amenities
Ranked #10 of 29 Hotels in Sibiu
Bucharest, Romania
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Wonder how they got so many stars...”
2 of 5 stars Reviewed August 7, 2013

Don't even know what to begin with. The staff is unprofessional at best, rude at times. Including the manager. Especially her. One evening, during dinner, she decided to lecture the members of the group that I was a part of on how to behave respectfully with the staff (NB the group had done nothing but to ask them to bring lunch in time). She kept talking for 15 min, DURING OUR DINNER. She wouldn't admit any argument, she wouldn't allow others to say a word. Whatever we had to say, she had to talk back and claim it's not her fault ( "do you think it's easy to serve 30 people in your group, plus the other clients"- apparently it had never crossed her mind that she should hire more people, or more professional ones. Or "if 6 of you get to dinner, you should all sit at the same table" says who????). Some plates were dirty, some courses were incomplete. Of course, Mme the Manager wouldn't admit to that. Waiters were some sort of mini-replicas of the boss. They claim they can't bring serve anything by the pool. And no, you can't pay by card unless you have a certain amount to pay (that's not rude, it's downright illegal). If I wrote a book about how not to treat client, she would be on top of my list of don'ts. This time I had to stay, as it was a business trip, but I'll never get back again.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 reviews from our community

Traveler rating
    15
    3
    0
    6
    3
See reviews for
6
10
Solo
0
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Bucharest, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2013

The owner is very friendlly (Mrs. Mary) and the restaurant with tasty and delicious food:)
I'll definately come back again soon! From my experience there the staff was very helpful and served us in due time with no issues.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 19, 2013 via mobile

I've never seen such bad service, so unfrendly and disrespectfull staff. The administrator women was treating us as were some children. The staff in the restaurant was also very unprofessional. I'll not come again.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 2, 2011 via mobile

The pension is nice and clean. The price for 1 room is not expansive but the eatings/ beverages, mini bar are very expansive.
The owners/reception are friendlly but the restaurant people are young and not profesionists.
They have pool with warm watter.
Important: when u come with the car come thru Sibiu not listen the GPS becouse he took us thru a very very very bad road. Romanians roads :(

  • Stayed September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timisoara, Romania
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 6, 2011

And I didn't spell the word "worm" wrongfully. I went there with my husband and 2 other friends and tried to eat something at their restaurant. And we ordered some bean soup. And what did we see? In my friend's soup, beside the pork meat...there it was one big, white worm!! The landlady was there...but she just turned her back at us. And this is the "great" 5 stars Mai pension.

Horrible!! They didn't even apologized for the event!!

  • Stayed December 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
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baghdad
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2010

Pension Mai is the best place for a weekend or holiday. It is within walking distance of the city of Sibiu, but at the same time away from everyday life and bustle of a city. It is an oasis of peace and as someone said, the right place for "pine therapy". Traditional romanian food is at home, and the rooms are welcoming and equipped with everything .I was not once in that place instead thank all ages: summer swimming pool in the courtyard is the perfect place to relax, club inside the pension Mai be an ideal place for entertainment for young people accommodated in the hostel. I felt very good and I will feel again that you spend some days at the guesthouse in May, how many times you get the chance. Thank employees, thanks pension in May.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timisoara
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2010

Verry nice location,at the bottom of the mountains,with outdoor swiming pool and high capacity terase where you ca enjoy the fresh food,home made.If you want to spend a quiet
weekand,enjoing the nature,you can do that 16 km away from Sibiu (international airport),in this pension.I had a great time there and im sure you can have that to.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pensiunea Mai

Address: DN Sibiu-Paltinis KM 15, Sibiu, Romania
Location: Romania > Transylvania > Central Romania > Sibiu County > Sibiu
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #10 of 29 Hotels in Sibiu
Number of rooms: 261

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