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“Transilvania da scoprire” 4 of 5 stars
Review of The Council

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The Council
Piata Mica 31, Sibiu 550182, Romania   |  
Hotel amenities
Ranked #16 of 84 Sibiu B&B and Inns
Naples, Italy
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Transilvania da scoprire”
4 of 5 stars Reviewed August 3, 2011

A vary nice and quiet place where to stop some days with family or for work.
recommended to the travelers looking for relax and a base from where to visit the region.
Clean, safe and with a helpful staff speaking also english and spanish.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    25
    17
    9
    10
    2
See reviews for
14
31
2
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Doha, Qatar
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 10, 2011

We just spent 2 nights in Sibiu at Hotel Villa Astoria. The location was excellent, as it is on Piata Mica. In our opinion, this is the Piata to be on, as it is more charming and intimate -- it just has way more atmosphere. Hotel Villa Astoria has done well to secure a location here. We stayed in the two-level 'studio' room. It was unique, but great! The quality of the accommodation was excellent and the staff were professional and pleasant. We enjoyed the breakfast that was provided. It was more than ample to get us going for the day. We would stay at Hotel Villa Astoria on our next trip to Sibiu, without question.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
104 reviews 104 reviews
74 hotel reviews
Reviews in 75 cities Reviews in 75 cities
147 helpful votes 147 helpful votes
2 of 5 stars Reviewed October 5, 2010

Hotel Villa Astoria is a quaint old building in a lovely location in the centre of the old town. We had a 3 person apartment room which was large and spacious and nicely furnished. Free on street parking is available and arranged by the hotel.

Being an old building, there is no lift, so this could create problems for persons who have a large amount of luggage or persons who have a physical impediment, as rooms are on the second floor. Also whilst a mini bar is provided in the room, there is surprisingly no fridge.

When we arrived for breakfast on the first morning, there was no table set (we were basically the only guests) and as a result then had to wait whilst cutlery etc was laid out on a table. Breakfast was extremely ordinary for a 4 star hotel (no fruit, no cereals, only available yoghurt was plain, with a minimal selection of cold meats and cheese). We were offered the option of cooked eggs or omelettes and chose a combination of both during our two night stay. At time of check out, we were shocked to discover we were charged 3 euro’s for each omelette. When I queried this charge, the young lady (who was also the receptionist) said omelettes were classed as a buffet breakfast (boiled eggs were not), hence the additional charge. I said if that’s the case (it was the principle, not the cost that was the issue), we should have been told at the time of ordering and there was also no literature in our room indicating any additional cost. Furthermore, having travelled throughout Romania, this was the first time any hotel had charged for omelettes, as elsewhere they were free of charge, being part of the basic breakfast package. Her comment was “why are you arguing over only 9 euro’s (ie 3 omelettes)?”

Due to unforeseen circumstances, we had to stay an additional night in Sibiu and requested an extension, which was not a problem and we just assumed the price would be identical to the first night (as we told nothing different). Our initial night was booked through Booking.com at a cost of 125 euro’s, however, at check out the next day, was told the cost for the additional night should have been 140 euro’s but as a favour, they would only charge 125 euro’s. The female receptionist endeavoured to promote what a generous concession they had made. As we were virtually the only guests in the entire hotel, the young lady should have been grateful for our patronage, instead of trying to “big note” the hotels supposed generosity, particularly, as price was not mentioned at the time of our extension confirmation.

By mid afternoon, our room had not been made up, so I approached the male receptionist who advised that unless specifically requested, rooms were only made up every 3 days. This was news to us and again there was nothing in our room to indicate such an arrangement. We indicated we needed some additional toiletries and he said he would deliver to our room. Needless, to say nothing happened and I eventually collected myself. Next morning at checkout, I mentioned to the female receptionist that we were not impressed with the room not being made up. She then gave a different reason, stating that if we wanted the room made up, we needed to put the sign on the door “Make Up Room”. As we had not done that, then how could we expect our room to be cleaned / tidied up? I said I have travelled all over the world and never experienced the need to hang a sign on the door to have a room cleaned and furthermore, there is nothing in our hotel room to stipulate what needs to be done in order to have a room made up. Her response was ‘that’s the rules”!!!

The attitude we experienced from staff during our stay was quite appalling and how this hotel attracts such a high rating on Tripadvisor is something of a mystery based upon our experience (although interestingly, I notice a recent reviewer also mentions the poor attitude of management). Perhaps the hotel has had a change of management in recent times?

In conclusion, this hotel does certainly not justify its 4 star rating and based upon the total lack of customer empathy, certainly could not recommend.

  • Stayed September 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 22, 2010

Villa Astoria couldn't be in a more central location, situated between the two town squares and next to the beautiful Clock Tower. The hotel staff were extremely helpful and friendly, they ordered our early morning taxi for us when we left, helped us find parking and even posted our postcards for us. We had a superior double room which was very nicely turned out and very spacious. I would definitely recommend Villa Astoria to people looing to stay centrally in Sibiu. The only down side to the hotel was that there was no hot breakfast available (for a 4 star hotel this is unusual).....but the website clearly states that continental breakfast is included and that is exactly what you get and there was more than enough food on offer including bread, cold meats and cheeses, cereal, croissants and juice. On the plus side, there is on-street parking close by and the hotel provide vouchers for your full stay so the parking is free.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bucharest
1 review
4 of 5 stars Reviewed August 4, 2010

The property is gorgeous, but the manager is a typical Romanian communist.
Interested in online booking systems only, uncooperative, non-business attitude.
It's a shame that for such beautiful property the manager is not interested in extending her contacts.... This is in the benefit of other beautiful locations in Sibiu, of course:)

  • Stayed August 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 26, 2010

This is a real gem of a hotel, right in the middle of a beautiful old square in the middle of Sibiu. There are plenty of lovely cafes and restaurants in the squares nearby - perfect for relaxing and people watching. The staff were very friendly. The hotel and room had a lot of historical character! The only downside was that there was no fan, and the night was very still and hot. Also, there was no fridge for the minibar drinks, but there is a supermarket just around the corner so that wasn't a real problem!

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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London, United Kingdom
Top Contributor
133 reviews 133 reviews
101 hotel reviews
Reviews in 106 cities Reviews in 106 cities
291 helpful votes 291 helpful votes
3 of 5 stars Reviewed June 1, 2010

The hotel is in a fantastic location on the main large square but accessed by the small one next door. My room, Brasia (I think) had a wonderful view of the main square. The hotel was charmingly decorated with varnished pale wood floors and scatter rugs (be careful though because they are quite slippery!). Air freshners puff at you as you wind your way down the crooked corridor to your room (I think it's to mask the smell of the staff smoking downstairs!). The rooms were well appointed but I had no bedside light which seemed strange in such a nicely decorated (and expensive hotel) and the electricity wires/leads from TV were trailing across the floor although they were covered by a little rug. Also, the large cupboard in my room didnt seem to open! Although they provide a few drinks/food like a mini-bar, there's no fridge. I had a metal table and chair whereas a comfortable padded/armchair would have been more userful. Unfortunately there was no safe but they did provide a hair dryer. The bathroom (shower only) was pretty small and rather cheaply done, especially in comparison to the stylishness of the room. The receptionist was extremely helpful but beware he is the only one who seems to speak any English. They will let you borrow the laptop to check e-mails. The most disappointing part of my stay was breakfast (at least for someone with English/USA taste). No cereals, no fresh juices, I don't think there were any yogourts, just bits of cucumber, a tray of 1/2 cold boiled eggs and bits of ham. They did provide croissants but ones in a wrapper that were good for 2 months! A shame when there was a perfectly good bakery just across the square. Again, like most old style hotels in Romania there's no lift so be prepared to scramble up two flights of stairs. There was a nice big TV with several English language film channels but no CNN or BBC World.

  • Stayed May 2010, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Council

Address: Piata Mica 31, Sibiu 550182, Romania
Location: Romania > Transylvania > Central Romania > Sibiu County > Sibiu
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #16 of 84 B&Bs / Inns in Sibiu
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
The Council is a 4 star hotel, beautifully situated in the historical centre of Sibiu, originally built as the first City Council Hall in the 14th century, next to the Council Tower and steps away to Bruckenthal Museum, Small Square, Big Square and Liar Bridge. ... more   less 
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