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“Bait and switch” 3 of 5 stars
Review of Hotel Zenit

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Hotel Zenit
3.0 of 5 Hotel   |   Zmaj Jovina 8, Novi Sad 21000, Serbia   |  
Hotel amenities
Ranked #8 of 29 Hotels in Novi Sad
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Bait and switch”
3 of 5 stars Reviewed July 10, 2011

First, let me say that the staff at this hotel is excellent, location is good and rooms are clean. But everything else was terrible. We booked a room for 99 Euro/night well in advance of the EXIT festival, specifically seeking an air conditioned hotel. We were given a room with a tiny window far from the bed and an "air conditioner" that was a fan with a pan for ice. Staff tried to supply ice, but couldn't always help us. Our friends paid the same rate and had vastly different (i.e., normal, AC) rooms. We got a 10% discount for staying in a sweltering shoebox--but we'd rather have booked a room at another hotel with AC. Finally, on our last morning, I spotted a large roach dying along the wall. It probably died of heatstroke.

Room Tip: You probably can't request a room...but try to request heating or AC
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  • Stayed July 2011, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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29 reviews from our community

Traveler rating
    7
    13
    7
    2
    0
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4
8
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8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Ljubljana
Top Contributor
102 reviews 102 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed September 3, 2009

A spent 5 days in Zenit in the middle of August while attending a conference in Novi Sad and I liked it a lot.

The hotel is in the very heart of the city. It is very clean, the staff is friendly and the self-service breakfasts are wonderful. Everything seems new and well kept.

The rooms are rather small, some electric outlets hang loosely from the walls and curtains (which are hard to move) block almost all the light from outside.

  • Stayed August 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2008

Stayed with wife, son and daughter in law + 3 young children in THE APARTMENT. Made most welcome by very friendly and helpful staff. Good breakfast mattresses rather hard!. Overall a good experience. The city is excellent with the fortress a must to see.

  • Stayed March 2008, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Bristol, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 2, 2008

We stayed in this self-proclaimed “3* hotel” in December 2007. The main observation about this establishment is that it is actually not really a hotel. It is in fact nothing more than a slightly upmarket hostel or a basic B&B (I would say the facilities are equivalent to a 2* B&B rating in the UK). At approximately £50 per room per night it was poor value for money, especially compared to some other establishments nearby, which may not be better, but are certainly cheaper than “Zenit”. This is approximately the price you’d pay in the Travelodge in the UK, and Travelodge is much more comfortable than Zenit. The location is the only redeeming feature of “Zenit”, as it is very central.

We were allocated the room A5, which together with the room A6 is a part of a converted flat located in a residential block of flats, and is separated from the main building where the reception and breakfast room are. It had nice parquet flooring in the bedroom covered with some rather tatty runners/rugs and a lovely view over a car park. The furniture was modern, but very basic, cheap self-assembly type (one wardrobe, 2 bedside cabinets, and a bed, all matching design) with the manufacturer’s instructions on how to assemble the furniture still in a bottom drawer of the bedside cabinet. In addition there were 2 blue faux leather armchairs, but there was no coffee table, desk or dressing table. The bed was too soft and uncomfortable. The mattress was old and worn out, not surprising when they don’t use any mattress protectors. On the upside, we did get a proper duvet cover in crispy white bed linen. The handles of the bedside cabinets were loose, about to fall off. The wardrobe was placed next to the window, partly blocking the radiator. There are no non-smoking rooms in Serbian hotels at all, so our room also smelt of stale tobacco smoke from the “smoked” furnishings.

The mini bar was located in the wardrobe and it’s contents were rather pricey (£2 for a small can of cola or a 330 ml bottle of beer. There was also a pricey cereal bar listed on the minibar menu as a “macrobiotic desert”!). However, many shops and bars are nearby, so no need to use the minibar, and you wouldn’t want to spend any time in the room anyway as it is so basic.

Bathroom was ok, although it could have been a bit cleaner. There was some liquid soap/shower gel provided, but no other toiletries.

The heating in the hotel was good; too good in fact. There were 2 huge radiators in a room, about 9 m2, and another in the tiny hallway in front of the bathroom, separated from the bedroom by the door. Despite both radiators in the bedroom being switched off and the door into the bedroom being shut to minimise heating from the hallway, the room was so hot that we had to open the window to cool the room down before bedtime (it was –5 degrees C outside). The room was still too hot during the night, and we couldn’t figure out why.

The electricity plugs were hanging loose from the wall and cellotape was used to secure the boiler switch in the “on” position (presumably to prevent guests from switching it off). The boiler itself is located in the bathroom. The AC and some other appliances were plugged into the 3-way extension lead, which was hung over the radiator. The property would most likely fail British fire safety regulations, but I suspect the hotel doesn’t have to fulfil any such regulation in Serbia. The door that leads to both rooms A5 and A6 has a lock, which if left locked when the room(s) are occupied represents a serious fire hazard as the key is required to unlock it from the inside. Rooms themselves are fitted with safety locks that can easily be unlocked from the inside. Also, I could not see the fire alarm in the room.

We particularly requested a double bedroom for 2 persons but the room was prepared for one only (one pillow on the bed and only one glass in the room). Fortunately there was another pillow in the wardrobe, so we did not have to call the unfriendly young boy that checked us in.

Breakfast was ok overall. The coffee was made fresh to our liking; you could choose from espresso, Turkish or instant coffee (believe it or not, instant coffee is available on the menu in all Serbian bars and it actually costs more than real coffee). No one here knows what americano /long black coffee is, so we had to ask for “a very long espresso served in a cappuccino cup and topped with water to the top”. Tea-drinkers should always explain exactly what they want when ordering tea as you may get herbal or fruit tea. The fruit yoghurt served for breakfast was revolting (really artificial and probably had no actual yoghurt or fruit in it) and of dubious imported origin, which is simply ludicrous in a country that has such a massive selection of various sorts of fermented dairy products.

We only stayed one night. The place is way to basic for longer stays.

  • Liked — central location
  • Disliked — overpriced for what it offered
  • Stayed December 2007, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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4 of 5 stars Reviewed May 24, 2005

Hotel Zenith is centrally located near a beautiful park on the Danube in the center of town. The staff is very helpful. The breakfast is nicely presented and tasty. Rooms are very nicely redone. The only consideration is to check whether the AC works. We did not need it in April but summer can be very hot. There is a great restaurant near by by the name Archive. Don't miss it.

  • Stayed April 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Zenit

Address: Zmaj Jovina 8, Novi Sad 21000, Serbia
Location: Serbia > Vojvodina > Novi Sad
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 29 Hotels in Novi Sad
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Zenit 3*
Number of rooms: 21
Official Description (provided by the hotel):
Hotel Zenit is a garni hotel with an ensemble of three twin-bedded rooms, six double-bedded rooms with an extra bed, three double-bedded rooms and one room with three separated beds, along with one suite, complete with a salon. Located in the very heart of the city it provides access to almost every part of the Novi Sad. All the rooms have Air-Condition and are technically well equipped. The hotel also has a free WI-FI system, which is available throughout the entire hotel, rent-a-car services, pet box and a parking space (which needs to be reserved in advance). On demand, the hotel can accommodate baby cribs and baby stools in its dinning area. It also provides quality transfer services to its guests from and to airports in Belgrade, Budapest and Zagreb in highly comfortable, air-conditioned vehicles and with professional drivers. On request, the hotel offers free guest waiting services. GPS coordinates: N45º 15.296' E19º 50.822' ... more   less 
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