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“First and last time...” 2 of 5 stars
Review of Splendid Golden Rocks Resort

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Splendid Golden Rocks Resort
2.0 of 5 Hotel   |   Verudella 6/B, Pula 52100, Croatia   |  
Hotel amenities
Ranked #13 of 29 Hotels in Pula
Heerlen, The Netherlands
1 review
2 helpful votes 2 helpful votes
“First and last time...”
2 of 5 stars Reviewed July 3, 2012

The apartment was fine and the location was beautiful. But all the stairs were not that great..
What we also didn't like that much, was the fact that there was no service the whole week we stayed in the apartment (no cleaning, no new towels, no shampoo/showercream..). Also the fact that we would have to pay extra (about 7 euro per day) for air conditioning was disappointing to us. In my opinion, those kind of things should be included when you're staying in a 'resort' or 'hotel'..
Also the food was quite disappointing.. There wasn't much variation and you didn't have much choise.. And also, often some products were not there anymore and the staff didn't complement them..
Overall it was an 'okay' stay, but I will never go back there again..

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Splendid Golden Rocks Resort, responded to this review, July 31, 2012
Dear littlemouse1986
Thank you for taking the time to write a review of our Resort Splendid. We are pleased to hear that you enjoyed the apartment and its location.
We regret, however, that the meals did not reach your expectations. Please know that we constantly evaluate the menu in our effort to provide a variety of quality food items.
Please note that a detailed description of all the services included in the price, are present on our website.
In the meantime, we hope that you will give us another chance to serve you.
Best wishes.
The Arenaturist staff
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65 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • Russian first
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English first
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 17, 2012 via mobile

When we originally got our room keys and went to the room, I was going to put everyone back in the car and leave. The room was terrible, small dark, tiny windows, just horrible, but after a little complaining we were upgraded to one of there apartments. Now these things are in a class of there own. If you want views of the sea, they just don't come better than this. We had a 360* view of an amazing sea, the apartment was spacious but the belcony was huge, ideal for BBQ's. The complex is exactly what you would expect for a cheap resort so don't expect much. The pool is really nice, food and drinks are good, wifi is also good in the restaurant. The entertainment was laughable but our kids liked it so that's all that matters. All in all it was a cheap holiday and served its purpose well, we will be going back. One thing to add is you do have to pay for everything (air condition in apartment) but ther is an Aldi's around the corner :). We have been to Istria a few times and it's a beautiful place, well worth a visit though over the years the center has gotten over run by shops selling fake LV and Burberry stuff (they honest and genuinely believe it's real, to the extent that it's really not that much cheaper than the real stuff:)), which is a shame as its a stunning place.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Splendid Golden Rocks Resort, responded to this review, July 4, 2012
Dear guest
Thank you for your nice review of our Resort Splendid. We are glad that you and your family found an apartment that better suited your needs and that you enjoyed in the sea view and family barbecues. We are happy that your children enjoyed the entertainment in the resort. We care a lot about our young guests, and many of the activities organized are especially designed for them.
Also, we would like to thank you for the nice comments on our region. We agree with you, Istria is a brilliant peninsula with stunning nature and we are all trying to keep it that way.
Kindly let us inform you that the little shops in the city center have nothing to do with our Resort. However, we are extremely sorry they made you believe that the well known brands you mentioned were original, because everybody, (including the seller) knows that they are fake and we invite you not to buy fake because it is illegal. Unfortunately the problem with fake bags is present in all Europe, and we hope that the EU law will soon do something to protect these industries.
We would like to wish you all the best and we look forward to welcoming you back at the Resort Splendid in the nearer future.
Kind regards,
Arenaturist management
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 10, 2012 via mobile

Unfortunately they lost our passport and we had to spent one day at the police station to get the necessary papers to be able to leave the country.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Splendid Golden Rocks Resort, responded to this review, June 14, 2012
Dear guest,
It is our commitment to provide our customers a quality service; therefore we apologize and welcome your important comments which we will consider to prevent similar cases to occur in the future.
We hope you will give us another opportunity to serve you at the Resort Splendid.
Kind Regards,
The Arenaturist management
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London, United Kingdom
Top Contributor
71 reviews 71 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed September 27, 2011

Well placed for travelling around - a short bus ride to Pula(bus at end of road).and then buses round the area (to Rovinj, Fazana, Premantura, Vodjnan, labin etc). For local and suburban services buy a travel card (35 kuna) then reductions on every journey (6 kuna instead of 11 for zone 1) - search Pulapromet for details.

Need to be fit as up and down round site and a 5 minute walk to reception. Expensive supermarket on site but others in local area within 15 minute walk (or bus to Pula!)

stayed before in Horizont but by booking an Apartment D with sea view was worth extra monies - panorama of bay where we watched electrical storms one night but more regularly just enjoyed sweep of sea and sunsets! Toilet rolls and no renewal of towels but more than made up for by the view and having breakfasty on large balcony.

Apartment comfortable but have to pay for ac - we used the close the curtains in day open windows in evening to keep apartment cool.

Kitchen has hot plates and coffee maker - no microwave or kettle - but it was adequately supplied and made tea by boiling water in pan!

Beach in front of hotel was rocky but still enjoyed swimming there.Views make up for rockier coastline. Beach shoes recommended as you are otherwise forever dancing on rocks. But lovely beaches (still rocky but more gentle) just a bus ride -26 via premantura - away at Kamenjak, which is highly recommended. Safari Bar- but note 4 km walk there and back unless you hire bike - highly recommended on end of Kamenjak peninsula.

Room Tip: Sea views good!!
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Splendid Golden Rocks Resort, responded to this review, February 27, 2012
Dear Guest,
We are writing to sincerely thank you for having chosen the Splendid Resort. It was a pleasure to have you stayed with us, and we are happy to read that you were satisfied with the resort, its location, and the services. Thank you also for taking the time to give us such a detailed feedback of your stay on Tripadvisor. We are sure it will very much help the future travelers that will decide to come and visit us. We are glad that you had the time to discover the Kamenjak natural park and that you are now recomending it.
We hope to receive you again in the near future.
Kind regards,
Arenaturist management
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Roskilde, Denmark
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 27, 2011

We spend 13 nights at Splendid Resort in late juli and start august in a type M apartment, First, the apartment was perfect. About 85 squaremeters and two bathrooms. Big fridge but sparse kitchen equipment. No toaster or oven or even microwave. Fantastic view from both the bedrooms overlooking the bay just south of Pula. And a very big balcony as well. All the furniture was very Ikea like, but it was new and functional. But the beds was very hard so beware of sore backs.
The Pool area was way to crowded and it was very small, but it didn't matter to us because we prefered the coast anyway. I mean who would like to pay around 10 euro each day for at sunbed and listen to very loud polka (read:discomusic), when you could have your own private rock just beside the most beautiful crystal clear water and listen to the waves hitting the rocks.
The whole area are very hilly, så if you have trouble with steps or generally are in a physically bad shape don't even think about staying here. We had over 200 steps from the pool area to our apartment.
You have to drive to everything, both shopping and dining. Yes they do have a local supermarket and some places to eat but believe me, you don't want to spend your kuna there because they are overpriced and the portions doesn't match what you can get outside the resort. The are some great restaurants out there where you can fiil your stomach for a very little amount of money. So if you don't mind walking a lot of steps or pay for basically everything beside the air, this place could work for you.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Splendid Golden Rocks Resort, responded to this review, February 27, 2012
Dear guest,
Thank you for having chosen to spend your holidays with your family at the Splendid Resort and for taking the time to write this review on Tripadvisor. We are very glad to hear that you found the apartments comfortable and that you appreciated the nature, especially the rocky beaches with its relaxing wave sound. However, we are terribly sorry to hear that you found the bed a little bit to hard. We hope that this inconviniente won't prevent you and your family to stay at the Resort Splendid in the future.
Sincerely,
Arenaturist management
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Brasov, Romania
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 15, 2011

good apartament with 2 rooms / big kichen with everything you need / you have to pay for ac / biggg balcony with tabel and chairs / sea view / excelent in the morning to enjoy the coffe that u make...pool is with sea water .... u have to climb for swim but if u walk 20 min u find one good beach. very good value for the money / is ok if u came with one car - is parking in the front of the room. THIS IS NOT LIKE A HOTEL .... IS LIKE APARTAMENTS WITH SELF CATERING. I congratulate mysef for this choice.....

Room Tip: It is not a hotel .... is a selfcatering suite
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Splendid Golden Rocks Resort, responded to this review, February 27, 2012
Dear guest,
Thank you so much for your review of your stay at the Splendid Resort. We are very glad to hear that you have had an enjoyable stay with us and that all the services provided corresponded or even exceeded your expectations.
We would like to thank you for recommending us and we hope that we will be able to welcome you back soon!
Kind regards
Arenaturist management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed August 7, 2011

The apartement was very nice and fresh. It had new utensils in the kitchen area (not to many). Beds was very hard to sleep in. The AC (have to pay extra) was very good, by mistake we made a fridge of the place one day returning from the rocky beach. Make sure you book the new apartments as there are some in very bad shape. Tv had all you could wish for.

The balconys was large but not very private as the neigburs felt close. Do not pay for sea view as we did for glimps beside a tree. Make sure you are not on ground floor.

The beach is not for small children as it is only rocks and gets deep fast. Water is beautiful. Much better to use the sea comparde to the undersized pool.

Restaurants are ok and very cheap, use the one to the left by the sea. There are still some old Tito styled ugly concrete buildings that look very sad in very bad shape, they should get rid ot those as it effects the feeling of the beautiful coast line.

The supermarket was ok. a bit more expensive but we never went to Lidel in town.

The local bus is a 5 minute walk from reception, it is a cheap and efficent way to get to the old town of Pula.

We had some great days swimming and sightseeing in Pula

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Splendid Golden Rocks Resort, responded to this review, February 27, 2012
Dear Guest
Thank you very much for your detailed feedback on Resort Splendid! We very much appreciate your inputs and would like to underline how useful your comments are. It is a pleasure for us to read, that you liked the apartment, it's view, the nature, and that you found the many connections to the city centre of Pula where you had the opportunity to see all its ancient sights.
We hope to welcome you in the near future and thank you very much for trusting and recommending the Splendid Resort
Arenaturist management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Splendid Golden Rocks Resort

Address: Verudella 6/B, Pula 52100, Croatia
Location: Croatia > Istria > Pula
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #13 of 29 Hotels in Pula
Price Range (Based on Average Rates): $
Hotel Class:2 star — Splendid Golden Rocks Resort 2*
Number of rooms: 218
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Also Known As:
Resort Splendid Hotel Pula

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