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“Be careful when you visit” 3 of 5 stars
Review of Park Plaza Histria Pula

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Park Plaza Histria Pula
4.0 of 5 Hotel   |   Verudela 17, Pula 52100, Croatia   |  
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Ranked #2 of 30 Hotels in Pula
Coventry, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Be careful when you visit”
3 of 5 stars Reviewed June 11, 2013

We stayed at the Park Plaza from 25 May to 8 June. The first week was dreadful as there were conferences every day even at weekends and it really did spoil the holiday particularly as there were also a large amount of non all inclusive guests and it was clear that they were shown preferential treatment by a small number of the staff. The food in the restaurant was never hot enough and for the first week if you got there too late in the evening there was very little left as they did not tend to put any more out after 8.30pm. Food was ok for a short stay but rather monotonous for longer. Also the restaurant staff could not cope when the restaurant was full to capacity. The 2nd week was much quieter and more like what we were expecting from this holiday. We were told that the conferences stop from June to September so if I was thinking of returning that would be the time. The hotel itself is very clean and modern on the whole the staff are very friendly particularly Ana in the pool bar but look out for Llucianna on the lounge bar, she really does not like all inclusive guests! No entertainment at night, piped music in toilets but not in lounge and nowhere to go outside. The location is beautiful and the Marina is nice to walk around but you can only do that so many times.
Won't be rushing back in a hurry.

Room Tip: Asking for a sea view doesn't stop you getting a rooftop.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Park Plaza Histria Pula, responded to this review, June 20, 2013
Dear Guest,

Thank you for choosing Park Plaza Histria for your holidays and for sharing your experience. We are happy to hear that you liked the hotel's design, the cleaning service and our friendly stuff. Ana in the pool bar receives regular feedback in relation to her personal and genuine hospitality and we look forward to reading through your review with her.
Also, we would like to thank you for your feedback. Constructive support from our guests is extremely important for us when trying to improve our quality and take measures in those areas which so require. As a management team, we take all of your comments seriously and share them with our staff on daily basis.

We would like to wish you all the best and we look forward to welcoming you back at the Park Plaza Histria hotel in the near future.

Kind Regards,

The Park Plaza Histria Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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539 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 9, 2013

My wife and I stayed at the Histria for a week 18th May and can honestly say we had a good week.
It started off to a bit of a problem as the hotel had booked a conference that had apparently taken over the hotel since the previous Tuesday and this is something the management need to consider when taking other guests in shared areas. It got to the point where on the Saturday evening most of the staff seemed to be concentrating on the end of conference party and the food choice the rest of the guests were offered was well under par (to say the least).
This situation did cause a number of the Thomson guests to make official complaints both to the hotel and the Thomson rep Valnea, who although it was her first season, did a very good job and should be complimented for her professionalism and her dedication to her job, having been on dozens of package holidays I still can’t believe the amount of hours she spent on the job – thanks.
The food at breakfast and Lunch was good and the choice was excellent but strangely, the dinners were not as good in quality and choice. Went once to the Al a cart, which is not part of the All inclusive, and found this to be very good.
One gripe was the “All inclusive” – I understand that this is the first year that the hotel has offered All inclusive and it definitely needs improvement, the choice of drinks was extremely limited which was a shame when the displayed stock was very good, the All inclusive did not even include ANY whiskey, the reason we were given was the Croatia do not brew whiskey ! – hopefully once again the management will listen to the numerous comments about this and it will be improved in time.
The pool area, although small, never seemed to get full and the service by Anna was extremely good and she seemed genuinely aggrieved if I didn’t want another drink or wanted to collect it rather than have it delivered – thanks. There was no Boom Boom music which makes a nice change to some other hotels we have visited.
The hotel itself is located on a peninsular that is totally taken over by the complex of about 5 hotels and a large network of apartments that are definitely showing their age. The Histria has recently been updated and it shows. The decoration in the rooms and all the public areas is of a high modern standard, and looks very pleasing. There is nowhere in the immediate area to walk to except to walk around the peninsula or down the strip of hotel shops that, unsurprisingly, were limited in choice and expensive.
There is no evening entertainment in the hotel and on the first few evening there was not even any piped music although this was changed later in the week and it was kept to an excellent background level.
We did a trip to Venice on the catamaran and although a long day it was very worthwhile and enjoyable. On board you are offered a number of extras options to purchase and one that was worthwhile was to purchase the Gondola as this was approx 30 euro each and in Venice I saw these as being offered at 80 euro. One tip that we were told before we went, and I feel happy to pass on, was to try to get an upgrade to the top floor on the catamaran, cost 7.5 euro each and well worth it for the space and freedom to move around.

Room Tip: Most rooms have at least a partial view of the harbour or sea so an upgrade to a sea view is not nec...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Park Plaza Histria Pula, responded to this review, June 10, 2013
Dear Guest,

Thank you for choosing Park Plaza Histria for your holidays in Pula and for sharing your experience on Trip Advisor. It is great to know that you had an enjoyable stay with us and most importantly that the service provided by our staff especially Valnea and Ana did leave you a good impression. Whilst you seemed overall happy with your stay, we have also taken your comments on board that we could do better in regards to the facilities and services provided.
We have reviewed your concern regarding the dinner food quality with our culinary team, to ensure more emphasis on the food preparation standards and better quality for our guests. You have our assurance that all of your other remarks will be discussed internally.
We look forward to welcoming you back in the near future.

Kind Regards,

The Park Plaza Histria Management
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Heanor
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 8, 2013

Stayed 1.6.13 - 8.6.13. Room 333.
Fantastic location, the views are breathtaking, hotel clean, food plentiful and good although (as with all histrian food) some time its a guessing game what things are. Ana and Ira round the pool - fab, always with a smile and ready to take your order for drinks. Food only available in 1 restaurant (as part of all inc), drinks available in the pool bar 10-6 and the lobby bar until 11pm only for all inc guests.
Note: if you go on the Venice trip with Thomson beware that you are required to walk from the bus stop at the top of the road (about 10 min walk). At 10pm which after a long day - walking there for 6am, is a bit much BUT I HAVE RAISED THIS WITH THE REP! Who Thomson uses for this we can't fault absolutely fantastic.
This is a fantastic hotel with fab location rooms are amazing and the views out of this world and so relaxing (when no Germans)!!!! We would def go back. Croatia is a beautiful place and this hotel definately is worth a visit - can't fault it at all.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Park Plaza Histria Pula, responded to this review, June 18, 2013
Dear Guest,

Thank you for sharing your comments on Trip Advisor.
We are glad that you liked the hotel, its facilities and that you found our staff friendly and helpful.
Your kind compliments are a great motivation for our team and we were happy to pass them on to Ana and Ira. It would be a great pleasure welcoming you again at the Park Plaza Histria.

Kind Regards,

The Park Plaza Histria Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 3, 2013

Just got back from a week at the Park Plaza Histria Pula. Staff were welcoming, warm and friendly. Special thanks to the Entertainment couple Antonia and Dario who were brilliant with us all and went out of their way to encourage us to try the various activities available. Creative Istrian art, nordic walking and sports for the kids. Also to Dean in the restaurant who welcomed us from day one and always took the time for a little chat. Hotel clean, stunningly located and the walks around the complex are breathtaking. Try the scuba diving located near the harbour bar (payable). The guys running it are patient, friendly and my kids really enjoyed it. Food is plentiful. The only negative I have is that before had I had enquired about something special for my mum's 80th which the manager was aware of but sadly he forgot. But this did not spoil our holiday in anyway.

Room Tip: All rooms have good views
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Park Plaza Histria Pula, responded to this review, June 7, 2013
Dear Guest,

Thank you for taking the time for sharing your impressions of your recent stay. We are delighted to know that the hotel exceeded your expectations and that you enjoyed the hotel’s location and entertainment, our friendly staff and the gastronomy offer. All of your kind compliments will be passed to our entertainment couple Antonia and Dario as well as to the waiter Dean. We would like to wish you all the best and we look forward to welcoming you back at the Park Plaza Histria hotel in the nearest future.

Kind Regards,

The Park Plaza Histria Management
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Poole
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed May 28, 2013

This hotel was excellent from start to finish.
We went for a long weekend after dying to Italy and driving up.
The hotel does not disappoint.
Great rooms. Not to flash but very well designed and fitted.
The Pool area was excellent.
The food in all restaurants was second to none.
The view from the pool was amazing.
Well priced. Great little cocktail lounge.
You won't be disappointed with this hotel.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Park Plaza Histria Pula, responded to this review, June 7, 2013
Dear Guest,

Thank you for sharing your impressions. We are happy to hear that you were satisfied
with your stay and that you enjoyed our food offer, room design and facilities (especially the pool). It would be a great pleasure to welcome you anytime soon in our hotel.

Kind Regards,

The Park Plaza Histria Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Top Contributor
94 reviews 94 reviews
46 hotel reviews
Reviews in 48 cities Reviews in 48 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed May 27, 2013

This hotel is beautifully located on a cliff with view on the marina and on the back a swimming pool that overlooks the sea. Design is modern and pretty. Rooms are very comfortable and well equipped with a good rain shower.
So what's missing: the restaurant is not really cosy, and one would expect better quality judging the overall appearance of the place.
My check in was rather messy (they could not find the prepaid reservation) and when I asked whether there was wifi, they told me sure. To get to the room and find out that a (free of charge) password was required. Why not tell me when I asked about the wifi??
All in all a positive experience but not something I will remember as a special place to stay...

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Park Plaza Histria Pula, responded to this review, June 7, 2013
Dear Guest,

Thank you for taking the time to write a review about your recent stay in Park Plaza Histria. We are glad to hear that you enjoyed the hotel's location, the comfort and equipment of our rooms. After reading your review, we decided to enforce our standard procedure during the check in and from now on every guest will receive immediately the wifi details on the arrival. Also, please note that all the information's regarding wifi (including username and password) can be found in our guest directory so we are sorry that you didn’t see it during your stay. We sincerely hope to have the chance to welcome you back soon for hopefully another great holiday!

Best Regards,

The Park Plaza Histria Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Top Contributor
121 reviews 121 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 20, 2013

I travelled to Pula with my partner for a 3 day weekend break recently. The hotel was the perfect choice for a little break away. We had a lovely room with a stunning sea view. The spa facilities were clean and spacious. There is a lovely relaxation area as well. We decided to dine at the hotel’s restaurant on one of the evenings. The food was delicious and well presented so compliments to the chef. Breakfast was a delightful spread with wonderful choice. We needed help with hiring a car & the lovely lady at reception was very helpful in organising which we really appreciated. Overall a great experience!!

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Park Plaza Histria Pula, responded to this review, May 24, 2013
Dear Guest,

Thank you for sharing your impressions on Tripadvisor. It is a pleasure to hear that you enjoyed your stay at the Park Plaza Histria. We are glad that you were satisfied with the hotel, with our friendly service team and with the room. Also, we are delighted to hear that you especially enjoyed our excellent gastronomic offer and that we could ensure you a wide range of different meals. We will pass your positive comments on to the chef and his team.

We are looking forward to welcoming you back on a future occasion.

Kind Regards,

Park Plaza Histria Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Plaza Histria Pula

Address: Verudela 17, Pula 52100, Croatia
Phone Number:
Location: Croatia > Istria > Pula
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Pula
#2 Luxury Hotel in Pula
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Histria Pula 4*
Number of rooms: 368
Reservation Options:
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Also Known As:
Histria Hotel Pula

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