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“Close to Pola city and helpful receptionists” 3 of 5 stars
Review of Hotel Riviera

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Hotel Riviera
2.0 of 5 Hotel   |   Splitska 1, Pula 52000, Croatia   |  
Hotel amenities
Ranked #20 of 29 Hotels in Pula
Dublin, Ireland
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Close to Pola city and helpful receptionists”
3 of 5 stars Reviewed September 1, 2013

This guesthouse is extremely close to the city center of Pula and the bus station is just 5 minutes away so i have to say is quiet handy for the position.
The receptionists are extremely friendly and helpful all of the always available to help you. especially the gentleman used to be there in the morning shift.
I think paying 60 euro a day(single room) for a guesthouse with the breakfast included (breakfast was quiet good) still quiet expensive, even because the is just a guesthouse and actually quiet old and not well maintened
There is a problem with the bugs and insects in the room was actually a nightmare!!! i left andi was full of bites

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Hotel Riviera, responded to this review, September 3, 2013
Dear Guest,

Thank you for reviewing our Hotel Riviera on Tripadvisor.com. We are glad to get to know you have chosen our facility as the place where to stay while in Pula and especially to know our personnel was helpful and polite. Critics about bugs and insects will be seriously considered in order to do something about this problem and try to solve it for our future guests.

We are looking forward to seeing you again any time soon and send our best regards.

The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
4 of 5 stars Reviewed August 29, 2013 via mobile

I stayed here as a stopover before I flew back to London and in an age of Marriots and bleached hotels, this place is just lovely. The building itself is a monolithic art nouveau from the early 20th century. The interior resembles the movie The Shining' but in a good way;) the balcony of te resturant is just breathtaking and you can see the sunset clearly over the cool Adriatic. It is also possible that maybe two people actually work there and I maybe saw three other guests. They are really helpful and the desk clerk drove me to the airport for ten quid in the morning and they let me print off my rickety for my flight...yes it's a bit dreary in parts and the lift is scary and the decor imposing and soviet but it's old school charm is wonderful and the breakfast is really decent...stay here it's an experience and is also right in the cool bit of Pula by the amphitheatre and the sea.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Hotel Riviera, responded to this review, September 3, 2013
Dear Guest,

Thank you for your review about our Hotel Riviera. We are glad to get to know you have enjoyed your stay with us and appreciated the view from our hotel, its position and our food and drinks offer.
Our hotel personnel will be delighted to get to know they were helpful with your ticket printing and transport to the airport.
We are looking forward to seeing you again soon within one of our facilities!

Best Regards,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruxelles
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 22, 2013 via mobile

I'm struggling to come up with at least one positive thing about this hotel... The building hosting this hotel is beautiful. It dates back to 1906 and was erected of course by Austrians. It is an art-nouveau bilding with amazing façades and spacious rooms. But it is so neglected! Rooms are totally worn out and need an immediate overhaul. There's plenty of insects and bugs that can really bother you at night. I can't remember being so much stung by so many bugs at night. It was very disturbing. In the morning we discovered a nest of ants in the bathroom (see the photo). In addition, there is a disco next to the hotel so just brace yourself up for techno sounds all night long.

The only positive thing was the breakfast which was quite opulent as for Croatian standards. It is served on the terrace overlooking the harbour.

To sum up, try to stay away from this hotel but if you must stay there, do not stay in Room 516.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Hotel Riviera, responded to this review, August 28, 2013
Dear Guest,

Thank you for your recent stay with us. We are happy to hear that the building and the spacious rooms were to your liking. On the other hand, we are deeply sorry for the inconvenience that you may have experienced in regards to the bugs and nest of ants. All of your kind remarks will be shared with our Housekeeping Manager. Please note that your experience doesn’t reflect the usual standard of our housekeeping service and we apologize for that.

Thank you once again for your review and when you plan a return please do contact us at booking@arenaturist.hr with any enquiries or requests.

Kind Regards,
Hotel Management
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Sheffield, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 20, 2013

The Riviera is in a beautiful old building, gone to seed, which is unfortunately hidden now by trees so you can't see the façade well. Inside it is rather gloomy and has undergone seval make-unders since its Hapsburg heyday, resulting in a post-communist budget lodging. This also adds to its 'charm' but is probably not to everyone's taste. Our room was on the 4th floor and was very large and spacious. It had a view over the sea as requested and a lovely little balcony to sit out on. The beds were quite soft but comfy. The room had a fridge (useful for cooling drinks in the hot summer weather), a fan (necessary as there is no air con) and lots of wardrobe and storage space. We loved the mix of original Hapsburg era / Yugoslav era/ post communist era features which made it quirky and charming, but again this would not be to everyone's taste. The breakfast was quite good, with a range of fresh meats and cheeses, fruit, yoghurt, different breads and pastries. The juices and hot drinks we not so nice, but no worse than in the other budget hotels we have stayed at in Croatia. The wifi works well, but is only available on the ground floor (reception) and first floor (breakfast area) but there are loads of places to sit in order to use it. There is a useful mini supermarket, one minute up splitska street. Location is good, on the front, 2 minutes from the giant amphitheatre and about ten minutes walk into the centre of Pula. All the old blokes who work on reception spoke good English and appreciated my attempt at speaking Croatian! We were there for the Pula film festival and the town had a real buzz. Watching a Croatian film 'Simon čudotvorac' in the amphitheatre at night was a real highlight. If you want a clean, boring, bland plastic hotel don't stay here, but if you like a bit of character, it is good value for money and quite an experience.

Room Tip: Ask for either a sea view or a view of the amphitheatre / top floor room.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Management at Hotel Riviera, responded to this review, August 28, 2013
Dear Guest,

Thank you for your nice review and for choosing our hotel Riviera for your stay. We are happy to hear that you enjoyed the room and that the hotel's design and architecture were also to your liking.
If you plan a future stay in our hotel, or in any of our facilities do not hesitate to contact us at: booking@arenaturist.hr and we'll be more than happy to help you!

Kind Regards,
The Hotel Management
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Basel, Switzerland
Top Contributor
81 reviews 81 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed May 30, 2013

Huge rooms with a view (if you are high enough), great location and spotless bathrooms make up for the lousy mattresses. Breakfast was very nice but it's a crying shame that the lighting in the breakfast room reminds you more of a train station the pretty room it could really be. Little touches could do wonders for this place so please take this a s constructive criticism because it only takes a little bit to go a long way!

Room Tip: choose a room high up if you can as these have a view
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Hotel Riviera, responded to this review, August 9, 2013
Dear guest,

We thank you for your review of our Hotel Riviera and are pleased to get to know you have enjoyed your stay at our facility as well as its location, cleanliness and food offer. We will indeed take your criticism about lightning as constructive and hopefully as you say go a long way for the next summer season.

Hoping to see you again soon somewhere within our Arenaturist hotel structures we send you our friendliest regards.
The Hotel Management
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Pula, Croatia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 29, 2013 via mobile

Nice old hotel on a perfect location with a nice view from the sea side rooms. Staff is very friendly and helpful. The rooms are a bit outdated, but the location of the hotel compensates a lot. Breakfast is also good. Overall good hotel for a fair price.

Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Hotel Riviera, responded to this review, August 9, 2013
Dear guest,

We are very grateful you sent us a review about our Hotel Riviera and glad to hear you enjoyed the time spent at our facility as well as the sea side room, friendly staff, food offer and hotel's location.

Until your next visit we send you our best regards.

The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fitchburg, Massachusetts
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 19, 2013

Great hotel just a 5 minute walk from the bus station. Literally 5 minute walk from everything once you get your bearings. SO grand and beautiful, with large rooms and updated bathrooms. We had 2 balconies overlooking the Adriatic to choose from. Great little breakfast on the large balcony was perfect for drinks before dinner. Only downside: mosquito issue was pretty frustrating, but keeping the bathroom door closed at night seemed to help. Impoverished nobility, perfect description!
Front desk was extremely service oriented, and very pleasant to deal with.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Hotel Riviera, responded to this review, August 9, 2013
Dear guest,

Thank you for your review about our Hotel Riviera. We are pleased to know you have enjoyed your stay at our Hotel as well as appreciated our helpful staff, food offer and hotel's location.

Until we see you again within one of our facilities in Pula we're sending our friendliest greetings.
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Riviera

Address: Splitska 1, Pula 52000, Croatia
Location: Croatia > Istria > Pula
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #20 of 29 Hotels in Pula
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Riviera 2*
Number of rooms: 82
Reservation Options:
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Also Known As:
Riviera Hotel Pula

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