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“Good but not outstanding.” 3 of 5 stars
Review of Rixos Hotel Libertas

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Rixos Hotel Libertas
5.0 of 5 Hotel   |   Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia   |  
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Ranked #24 of 67 Hotels in Dubrovnik
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good but not outstanding.”
3 of 5 stars Reviewed July 19, 2010

My girlfriend and I were in fact planning to stay at another hotel in Dubrovnik but were re-accommodated due to an official summit taking place at our original hotel.

Our first impressions of the hotel were good; the lobby and reception area is very inviting and open. I have to say that this hotel is BIG; think less intimate luxury boutique and more giant cruise liner and you'll be on the right tracks! The check-in process went very smoothly and quickly and we found ourselves in our room within 15-20 minutes of arriving at the hotel. It made more sense after a few days of staying at the hotel and getting familiar with the landscape of Dubrovnik but initially we were not expecting to go DOWN 11 floors from the lobby to our room, however the hotel (and most of Dubrovnik) is built on a hillside so this layout is perfectly understandable. In fact, as the breakfast area is only one floor below the lobby, walking up 10 flights of stairs was a good way to get some blood pumping before breakfast in the morning! Most guests would of course use the elevators (which incidentally we found to have a funny system of arriving when the call button was pressed).

Our room was not too far from the impressions I got from looking at the website before arriving, although it is becoming clear that the ultra-modern decor that was built two years ago is already beginning to fall apart; there were noticeable ceiling and wall cracks throughout the whole hotel and, aside the 'teething issues', a few things odd with the room in general:
- there was a funny mood lighting strip that had fallen apart but nobody had bothered to fix
- the sink could not be plugged so there was no way to fill it up with water (which I like to do when shaving)
- the bathtub took ages to drain, even when having a shower.
- the room terrace area was not very well maintained (the drain looked tired with dry leaves and one of the sun-loungers was torn and damaged).
- The 'intelligent lighting' system was infuriating and I often found myself trying several switches before getting the right one.
- No wifi in the rooms (only a LAN cable connection). I didn't have my laptop on me though but was surprised that there were only two computers in the business centre (just a big dark room by the reception)!
- There was music being played through lots of ceiling speakers in the corridor, and although a nice feature in the day, could be heard rather loudly at night too (not the biggest Celine Dion fan at 2am)!

The service in the hotel was OK, I wouldn't call it 5 Star at all; more 3-4 Star at best. We both found it odd how we had to ask at least twice for anything (room service, ice, restaurant bookings, fresh dressing downs as ours were taken by housekeeping but not replaced). Also the times at which the room was cleaned varied each day (on the first day they knocked on the door at around 9am and then 3pm on the second!).

Our rate included breakfast which we took advantage of. The breakfast selection itself was amazing; lots of choice to suit almost every taste (no oriental food though), however breakfast also felt like being in a railway station - lots and lots and lots of people running around getting food all the time! Not to complain though, there was plenty of good seating both inside (air conditioned), and outside (no air conditioning but a great view and lots of sunshine so please take a hat and sunglasses if you're going there in the hot months). The breakfast service, however, did struggle to keep up with all the guests. We often found no cutlery or napkins at the table we were allocated and, despite being asked if we wanted tea of coffee (we chose coffee), we mostly had to find a waiter to ask for some coffee again! Nevertheless the staff were very friendly and welcoming.

The hotel also has a spa, fitness and pool area located on the 'beach' (no real beach) floor at the bottom of the hotel. The fitness room had all the basics to keep fit throughout our stay, but definitely not the best gym I've been to - the equipment could have been better maintained and I found it really odd that 'Hotel Policy' was not to provide drinking water in the gym area! The spa itself was OK; it had a few saunas, steam rooms and relaxing pools, but lacked that 5-star something. Found it more of a 'here's the spa' rather than a 'welcome, enjoy and let us know if there's anything we can do' attitude. And finally the pool area was similarly OK. There were plenty of sunbeds to lie on, but got taken very quickly by the sheer volume of guests and we found that there was generally a lot of noise and activity in that area rather than peace and serenity - just our personal preference.

All in all not a bad stay - I don't think I would stay again given the choice. The hotel is a fair walk to the historic town centre (about 15-20 minutes) but there was no free shuttle service as in some other hotels. I was a little surprised that we were offered the chance to win a free holiday at the hotel in return for a good review - a bit contradictory if you ask me, but I would like to think that this review is a fair portrayal of my impressions at the hotel. Overall not bad, but definitely not 5 Star.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank HM1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,245 reviews from our community

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uk
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 16, 2010

Went for a 4 night break . Everyone at the hotel made us welcome and went out of their way to help - from the reception staff to the barmaid on roller boots at the pool bar ! Rooms were of a high standard and kept well - had a couple of times no towels left but a quick call to reception rectified this immediately. Breakfasts were as good as you can get anywhere with great selection and the "egg Chef " knew how to do an omlette. very peaceful location within walking distance of the Old Town but the bus service is excellent particularly on the way back and it is cheap. As with all 5 star hotels the drink prices are on the high side but equate to Manchester/London prices. Overal an excellent hotel in a great location and the views of the sea and boating activities unbelievably good.

Stayed July 2010, traveled as a couple
Helpful?
Thank alexanderyule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed July 15, 2010

from the moment we arived at the rixos we where made to feel special and all the staff where smiling and attentive to our needs. on being shown to our room and seeing the view from our balcony my eyes lit up , wow! a tranquil deep turqoise expanse of water framed by the lush rocky coastline of dubrovnik. to think for a whole week i could wake up to this view , amazing!
the hotel stretches down the side of a hill curved like a section of coloseum so that the views can be enjoyed by all wherever you are. the sunbathing area offered many diferent activities but our favorite was jumping off the rocks into the crystal clear adriatic . we hired sea kyaks and a jet ski from the rixos and explored the amazing unspoilt coast line and island of lokrum . the rixos is a 20 minute walk from the city walls of the old town , here ,ancient and more recent history of dubrovnik can be absorbed along with the relaxed , cosmopolitan atmosphere. we loved the whole experience and plan to return someday soon.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bluewater022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mk
1 review
3 of 5 stars Reviewed July 8, 2010

5 Star- I don't- think so.
Booked sea view & balcony- didn't getr it. Room OK
Staff rude withbad attitude

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank michael_x_little
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 5, 2010

great hotel, good location , beautiful views from our rooms, bar staff (especialy lad called byro)were very polite and helpful breakfast had everything you could want from fruit and cereal to cooked food ect. i was concerned about going to this hotel due to some negative reviews but i need not have worried it was exellent

  • Stayed June 2010, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank teresa8_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 28, 2010

The hotel is very smart and 'Chique'. This is not a bucket 7 spade hotel the rooms are spacious with the largest balconys we ever seen. Bathroom was very clean with a shower to die for. Bed was the most comfortable (away from your own) you could ever ask for. Breakfast is of a 5* standard, but we ate out every night so can't comment.

A couple of negative points were that the bars charge a ridiculous price forall their drinks. £5-00 for a coke, sprike ect. 70-00 Kuna nearly £10-00 for 2x .25 bottles (less than the normal 33cl size). If the price were more reasonable we'd have used the bars more but we just went outside to the small shop and bought a pack of 6x beers a bottle of local red wine 60 Kuna. Neithehr of us like to be ripped off. The reception or guest relations were unable to supply us a street type map of the local area which is normel at other equivilant *'d hotels.

Don't miss out on a walk to Lapad, a small bay area with lots of restuarants and a nice promanade to miander along & down to the cove.

Old Town full of pizza bars & Cafe'. We found a couple which were very good. The Dalmation down a side street next door to teh Irish bar. The best and nicest vista was the 'Arsenal' resturant, at the Marina end of Old Town. A little more pricey but the best 7 Biggest T-Bone Steak I've ver had. Average price we found for a 2 course meal with a bottle of house red was £30-00.

Walk the Old town city walls on a cloudy day if possible but well worth doing. All in all a great place to spen a weeks holiday.

If staying

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BobNBriony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ankara
1 review
5 of 5 stars Reviewed June 24, 2010

The hotel was very well situated, charmy.
The food was very good.
The spa was excellent.

Stayed May 2010, traveled on business
Helpful?
Thank kemal2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rixos Hotel Libertas

Address: Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Dubrovnik
#13 Family Hotel in Dubrovnik
#16 On the Beach Hotel in Dubrovnik
#20 Luxury Hotel in Dubrovnik
#24 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates):
Hotel Class:5 star — Rixos Hotel Libertas 5*
Number of rooms: 254
Official Description (provided by the hotel):
A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more   less 
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Also Known As:
Rixos Hotel Dubrovnik

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