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“Concrete desert with friendly staff” 2 of 5 stars
Review of Rixos Hotel Libertas

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Rixos Hotel Libertas
5.0 of 5 Hotel   |   Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia   |  
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Hotel amenities
Ranked #23 of 70 Hotels in Dubrovnik
Oslo, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Concrete desert with friendly staff”
2 of 5 stars Reviewed August 4, 2008

My husband and I stayed at this hotel for one night after a cruise ending in Dubrovnik. Upon arrival at the hotel, we were greated by very friendly staff - and they went out out their way to help us with an early check-in to our rooms, even though the regular check-in time was not due until more than four hours after our arrival.

In general, it is the great location and the staff at the hotel that makes this hotel worth a visit. The hotel is located right by the sea, and the views are magnificent. Overall, the staff was very friendly and service minded, event though some did not speak much English. When we asked our waitress at the Agora bar for our bar bill, her answer was simply pointing at the bar and saying "boy". Luckily, I was able to locate the "boy" that could print my tab.

My first impression of the hotel building was not so positive. When looking up at the atrium providing access to the rooms located above the reception, they reminded me of prison cell blocks that I have seen in movies. When we walked to our room, the impression changed more towards being in a hospital building, with all white interior, only broken up by some chairs or small pictures trying to break up the monotony of it all. The smell of chlorine coming from the indoor pool further down added to the whole hospital feeling. You should try not to look to carefully when walking through the corridors, as paint is flaking on the ceilings, and the once-so-delicate beige carpets have seen better days.

The room itself was nice, with a lovely view - and a terrace with sunbeds. Some of the items in the minibar were past its sell-by date, so you should check this before opening anything. I really liked the bathroom, but we also experienced some of the unpleasant sour smell that other guests have described coming from the toilet.

As this was a sunny day, we went straight from our room down to the pool area. It was very difficult to locate an available sunbed / umbrella, as - unfortunately - this hotel (as so many others) was full of the type of hotel guests that think it is totally ok to occupy a sunbed for the day by leaving their pocket book or t-shirt on the chair early in the morning, in case they want to use the bed for a couple of hours during the day. Some hotels have a policy where they remove items from the sunbeds when they have not been in use for the last 30 minutes, which would be a good idea for this hotel - as the capacity of sunbeds must be quite limited (as the hotel did appear to be far from fully booked) - and they also rent out beds to non-resident guests for 100 kuna per day. When we finally found two beds (but no umbrella), we had to wait for towels for 45 minutes, because the towels were still in the laundry...

As we wanted to just relax on the last night of our vacation, we decided to have dinner at one of the hotel restaurants. Our first option was the Mediteranneo, which was described as a romantic sea-side place with gourmet food and great athmosphere. The hotel info binder in the room said that this restaurant was open from 1900-2400 during the summer / weather permitting (and the weather was great), but when we tried to call around the hotel to make a booking, we were told that the place was not open due to too few guests staying in the hotel. We ended up having dinner at Le Select instead, and that turned out to be a very good choice. The view from the terrace was great, staff was very attentive. In general, food was very good, just stay away from the soups on the menu, as they were a bit like dish water.

Breakfast in the restaurant Mosaic was excellent! Great buffet and very nice staff.

The hotel has a spa, and the range of treatments on offer was really impressive. However, the strong chlorine smell from the indoor pool next to the spa totally put me off going inside to check it out.

I do not think that we will stay in this hotel again the next time we go to Dubrovnik, as I think the hotel has too many flaws. If the hotel was marketed as a three-star, such flaws are maybe ok - but not with the prices charged, and the way they market themselves as a top-range hotel. It's a pity, though, because with this location it could easily have been a top spot.

  • Liked — The location / ocean view
  • Disliked — The limited availability of sunbeds
  • Stayed August 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Dublin, Ireland
Top Contributor
77 reviews 77 reviews
55 hotel reviews
Reviews in 56 cities Reviews in 56 cities
99 helpful votes 99 helpful votes
1 of 5 stars Reviewed July 27, 2008

Location: The location of the hotel is good in that it is set right on the water and its easy to get to the sea for a swim. It is, however, a 20-25 minute walk to the old town. It was difficult to find the hotel when driving, as there were no signposts after you got away from the old town. (you drive past the Belleview hotel, and make a right turn at the bottom of the hill, and follow it to the bottom of the road)

Room and Building: The room was very nice, very modern looking. As other reviews mention, the shower is not private. There is a curtain you can draw down, but you can still see out from the shower into the room. Would be awkward if you were sharing a room w/ someone other than your partner unless they left the room while you showered...

Unfortunately our room was on the 9th floor, very near the nightclub and we could hear the music and bass all night long on Fri and Sat nights. Also, although we did have an outdoor balcony as promised, the sun wasn't able to reach it because of how this end of the hotel was designed. If you stay here, make sure you get a room below the 9th floor.

The room itself wasn't finished 100% - the handle in the bathtub was not mounted properly, there were too many drilled holes in the tiles and it was lose. The safe in the room wasn't even mounted to a shelf, so someone could have simply walked out with it!

Hotel Building: Although it looks lovely, it still needs a lot of work. The hallways have NO decoration at all, the carpets in the halls had stains all over it, the stairwell looks like it was never finished, and one of the lifts was bouncing around when we were in it (We got out at the next floor!) and one of the other ones still isn't functional. This was a huge letdown, the hotel just isn't a 5* hotel, they have a fair amount of "polishing" to do before it is truly a nice place.

Breakfast was very nice, but again the floors have huge scratches in some areas, and several of the chairs had stains on them.

Give this place a pass if you're heading to Dubrovnik, its just not worth the prices they are charging.

  • Liked — Leaving
  • Disliked — it not being finished yet them charging 5* prices as if it were...
  • Stayed July 2008, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 21, 2008

Extremely disappointed - in my opinion, the Rixos Libertas is a 5 star hotel with prices to match whilst offering, 3 star standards and service.
Excellent location (20 minute walk to the old town or 5 minutes by taxi) spoiled by the very poor standard of service provided by mainly temporary staff. The few permanent staff are generally very nice but given the fact that thet are 'few and far between', they are simply not being given the back-up to improve matters.
Accommodation is, at best, basic and equipment 'cheap' and prone to breaking-down (Air-Con/TV etc.). Room cleanliness is not great either - staining evident on fabrics.
Views from the rooms and the sundeck however are spectacular but pool / sundeck area is awful - more like a helipad and from the adjoining 'restaurant' (which serves very average food) thumping music plays for most of the day - take your ipod with you to block out the noise!
The facilities in general are resonably good (Spa etc., but they are very pricey).
A new Italian manager has recently been appointed to operate the hotel - he'll have his work cut out for him and so it's likely to take a while before this hotel is able to deliver what it promises.
On a positive note, the Rixos Libertas seem aware of their shortcomings and therefore they should be improving matters going-forward.

  • Liked — Location and Stunning Views
  • Disliked — Standard of Accommodation and Service
  • Stayed July 2007, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rixos Hotel Libertas

Address: Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Dubrovnik
#12 Spa Hotel in Dubrovnik
#14 On the Beach Hotel in Dubrovnik
#18 Family Hotel in Dubrovnik
#19 Luxury Hotel in Dubrovnik
#22 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): $
Hotel Class:5 star — Rixos Hotel Libertas 5*
Number of rooms: 254
Official Description (provided by the hotel):
A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more   less 
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Also Known As:
Rixos Hotel Dubrovnik

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