My husband and I stayed at this hotel for one night after a cruise ending in Dubrovnik. Upon arrival at the hotel, we were greated by very friendly staff - and they went out out their way to help us with an early check-in to our rooms, even though the regular check-in time was not due until more than four hours after our arrival.
In general, it is the great location and the staff at the hotel that makes this hotel worth a visit. The hotel is located right by the sea, and the views are magnificent. Overall, the staff was very friendly and service minded, event though some did not speak much English. When we asked our waitress at the Agora bar for our bar bill, her answer was simply pointing at the bar and saying "boy". Luckily, I was able to locate the "boy" that could print my tab.
My first impression of the hotel building was not so positive. When looking up at the atrium providing access to the rooms located above the reception, they reminded me of prison cell blocks that I have seen in movies. When we walked to our room, the impression changed more towards being in a hospital building, with all white interior, only broken up by some chairs or small pictures trying to break up the monotony of it all. The smell of chlorine coming from the indoor pool further down added to the whole hospital feeling. You should try not to look to carefully when walking through the corridors, as paint is flaking on the ceilings, and the once-so-delicate beige carpets have seen better days.
The room itself was nice, with a lovely view - and a terrace with sunbeds. Some of the items in the minibar were past its sell-by date, so you should check this before opening anything. I really liked the bathroom, but we also experienced some of the unpleasant sour smell that other guests have described coming from the toilet.
As this was a sunny day, we went straight from our room down to the pool area. It was very difficult to locate an available sunbed / umbrella, as - unfortunately - this hotel (as so many others) was full of the type of hotel guests that think it is totally ok to occupy a sunbed for the day by leaving their pocket book or t-shirt on the chair early in the morning, in case they want to use the bed for a couple of hours during the day. Some hotels have a policy where they remove items from the sunbeds when they have not been in use for the last 30 minutes, which would be a good idea for this hotel - as the capacity of sunbeds must be quite limited (as the hotel did appear to be far from fully booked) - and they also rent out beds to non-resident guests for 100 kuna per day. When we finally found two beds (but no umbrella), we had to wait for towels for 45 minutes, because the towels were still in the laundry...
As we wanted to just relax on the last night of our vacation, we decided to have dinner at one of the hotel restaurants. Our first option was the Mediteranneo, which was described as a romantic sea-side place with gourmet food and great athmosphere. The hotel info binder in the room said that this restaurant was open from 1900-2400 during the summer / weather permitting (and the weather was great), but when we tried to call around the hotel to make a booking, we were told that the place was not open due to too few guests staying in the hotel. We ended up having dinner at Le Select instead, and that turned out to be a very good choice. The view from the terrace was great, staff was very attentive. In general, food was very good, just stay away from the soups on the menu, as they were a bit like dish water.
Breakfast in the restaurant Mosaic was excellent! Great buffet and very nice staff.
The hotel has a spa, and the range of treatments on offer was really impressive. However, the strong chlorine smell from the indoor pool next to the spa totally put me off going inside to check it out.
I do not think that we will stay in this hotel again the next time we go to Dubrovnik, as I think the hotel has too many flaws. If the hotel was marketed as a three-star, such flaws are maybe ok - but not with the prices charged, and the way they market themselves as a top-range hotel. It's a pity, though, because with this location it could easily have been a top spot.
- Official Description (provided by the hotel):
- A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more less
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- Also Known As:
- Rixos Hotel Dubrovnik