We stayed here in August and while there were some good things about this hotel, we probably wouldn't recommend it overall, at least until it had some further refurbishment.
Firstly the good points:
-The view out to sea from our room was stunning, one of the best views we've had from a hotel room
-I would say this hotel, along with the Bellevue next door, has one of the best locations in Dubrovnik. It only takes 15 minutes to walk into the Old Town but you are far enough away to escape the thousands of tourists from the cruise ships who descend during the day
-Our room was nicely designed, particularly the bathroom- we liked the glass walls (there is a separate toilet) but there is a blind you can pull down if you prefer the privacy. The bed was also big and comfortable.
-We are both gluten free and found there were plenty of good options to eat at breakfast, and staff were helpful at other meals. We were given some gluten free bread, which was pretty dry but was nice to have, and the staff offered to make us gluten free pasta if we wanted There was a good selection of food at breakfast each day, with omelettes and eggs made fresh to order.
-The staff at the hotel were all helpful and polite, and took our concerns and complaints seriously
Now the not so good points:
-We had a number of problems with our room, which show that the hotel needs to improve its overall maintenance. Our air conditioning didn't work for the first day or so, until the maintenance team came and cleaned the filter. The TV made a constant high pitched buzzing noise when on, which the maintenance team said they couldn't do anything to fix, but made it difficult to watch. The phone also made odd noises in the middle of the night, and the hairdryer also came on a few times by itself which was quite scary!
-The hotel is pretty tired and old fashioned in places, particularly in the corridors and many of the public areas- the faded blue wallpaper needs to go if they want to continue charging high prices
-The pool area was not a relaxing place to be- we were there in August, so it might be better out of season, but I would suggest avoiding it in the school holidays. Firstly you had to go down early to get decent sunbeds and lots of the best sunbeds were reserved from before 9am with towels and magazines but remained empty for the whole day.
There are some very nice double bed sunloungers with comfortable mattresses and curtains around them which were always reserved and often empty. We were told by reception that there was no system for reserving them, but then after we complained on the last day that someone had stolen our sunbeds after we left for lunch for an hour or so and there were no other beds left, the pool team offered us one of the reserved beds, and said we could also have one the next day. So it appears they are reserved by the pool staff for selected guests- probably those who tip them and those who complain. The hotel needs to be more transparent about this system and also shouldn't let people reserve beds unless they are going to use them in the next hour or so.
We were also unimpressed to see the hotel letting in guests from other hotels to use the pool area in return for £10 a day, even though the pool area was already pretty packed and guests were struggling to find sunloungers. We paid a premium to stay in the hotel and use its facilities, yet you could stay at a cheap guesthouse down the road and use exactly the same facilities for £10 a day. As previous reviews have mentioned, access to the coast in Croatia is public, and so about 30-40 people who were not staying at the hotel and had not paid to use the facilities would also gather around the walls of the pool area and go into the sea each day, making the pool area even more busy and noisy.
Loud house music would also be played at the pool area from about 11am, which was pretty irritating. We were planning to go down to the hotel barbecue one evening, but decided against it after being deafened by the music even from our balcony.
-And finally a warning that the seaview rooms are not as private as you think they are- the seaview rooms are not overlooked at all, so we didn't worry about closing the curtains when getting ready, until one day a gardener walked along the thin wall outside our fifth floor room when I was getting changed- a bit of a shock!
We don't usually complain about issues in hotels, but as there were quite a few problems in this hotel my husband did raise concerns with the hotel management. We appreciated that the manager did take the concerns seriously and arranged to take some money off our bill as an apology. Hopefully the hotel will make improvements, as it could be a fantastic place to stay if some changes were made.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.