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“Fantastic location, staff friendly” 4 of 5 stars
Review of Hilton Imperial Dubrovnik

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Hilton Imperial Dubrovnik
5.0 of 5 Hotel   |   Marijana Blazica 2, Dubrovnik 20000, Croatia   |  
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Ranked #3 of 69 Hotels in Dubrovnik
UK
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
“Fantastic location, staff friendly”
4 of 5 stars Reviewed July 6, 2013

The positives: Location can't be beat, only 5mins to Pile Gate. Hotel kept in excellent condition. Buffet breakfast had great selection and represented value for money (we found that indulging ourselves for breakfast really set us up for a full day of sight seeing and only needed an ice cream for lunch!). Staff friendly, especially the ones working in the restaurant. Indoor pool never busy and a bonus with the sweltering heat. Stayed in the annex next to the main building which was adequate, however not as grand as the main building. Rooms were large and cleaned twice daily. Restaurant on the expensive side, however food was good.
The negatives: No porter/door staff to help with bags on arrival and had to carry own 20kg suitcases up the front steps to go into hotel to checkin. Expected better service from a 5* hotel regardless of whether the guest is capable of carrying their own luggage. In room WIFI expensive in relation to the awful reception, line constantly being dropped and had to contact the call centre everyday to be manually connected instead.
Apart from the location and the restaurant service staff being 5*, the overall experience from the hotel only compares to other 4* accommodations.
On a different note.....Dubrovnik is a fairly expensive place however, worth going since it is an extremely beautiful area with clear green sea and plenty of sunshine. Oh, also visit the island of Lokrum and swim in the Dead Sea lake, be careful of sea urchins (stepped on one!).

Stayed June 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 21, 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

We are delighted to read that, the stay was to your desired expectation. Thank you for your constructive feed back on the arrival experience. We do offer elevator facilities from the road via the main hotel garage. At the mean time, we will definitely see how this could be address so that the guest experience can be enhanced. We shall look forward to welcoming you soon again.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,677 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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Hampshire
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 5, 2013

Perfect for the old city and cablecar. Comfortable room and breakfast. Staff were very attentive but perhaps too many of them. We found the fish buffet disappointing given the cost. Nice indoor pool for a relax at the end of the day.

Room Tip: Get the Airport shuttle to the hotel. Rooms at the front may suffer from traffic noise.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 16, 2013
Dear Guest,

Thank you for your nice comment on your experience at the Hilton Imperial Dubrovnik.

We are immensely pleased to know that you had a pleasurable experience with us and glad to receive your appreciation of the hotel and the services. Thank you for the constructive feedback on F&B, which we will definitely work towards improving so that, the guest experience will be enhanced.
We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 5, 2013

The room was large and clean. For those of you with light bothering you while sleeping (like I have) - they have lights that don't turn off at the thermostat, on the TV (two spots), on the light switches and of course the bright alarm clock - extremely annoying. One good thing was that the drapes fully closed and were room darkening.

They had a happy hour from 6 to 7 that left a lot to be desired (only 30% off already very high prices - $15 to $20 for a glass of wine).

The location however was fabulous - a block away from the Old Town (which was fantastic). All the damage from the Serbian bombings 20 years ago have been thoroughly erased.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 16, 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

We are delighted to read that, the stay was to your desired expectation. Also we have noted your constructive feedback on lighting and prices. We will definitely look in to the above mentioned areas to see how we could improve on it.

We shall look forward to welcoming you soon again.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2013 via mobile

A very good Hilton near Pile Gate. Modern, clean, very friendly staff. Executive lounge has a balcony and offers afternoon tea and evening nibbles. Good breakfast. Knowledgeable concierge. Highly recommended.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 16, 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

We are happy to hear that, you had a pleasant stay with us and we were able to live up to your desired expectation.

We shall look forward to welcoming you soon again.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
zug
Top Contributor
50 reviews 50 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed July 4, 2013

This hotel has a great central location next to one of the gates of the historical center of Dobrovnik. It has a great indoors pool but no beach or outdoors pool. We had a very nice room in the dependance. Breakfast buffet is very nice and generous. It is served on the beautiful terrace.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 6, 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

We are delighted to read that, the stay was to your desired expectation. Unfortunately, the location of our hotel did not allow us to offer the beach nor outdoor pool experiences. We sincerely hope that, lack of the aforesaid facilities, did not distracted otherwise a fabulous holiday with us.

We shall look forward to welcoming you soon again.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philadelphia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2013

Great location. Room was spacious and clean. Must pay for internet if using in room. Internet spotty at times much better connection at Business Center. Friendly front desk who were eager to help with any request. Breakfast opens at 7 am. Good variety

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 6, 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

We are happy to hear that, you had a pleasant stay with us and we were able to live up to your desired expectation.

We shall look forward to welcoming you soon again.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 2, 2013

Fabulous location, great hotel, bit pricey but worth the splashout for location and service. Easy walk to the Old City, means you can pop back to the hotel when the tours overwhelm and come out later.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 6, 2013
Dear Guest,

Thank you for your nice comment on your experience at the Hilton Imperial Dubrovnik.

We are immensely pleased to know that you had a pleasurable experience with us and glad to receive your appreciation of the hotel and the services.

We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Imperial Dubrovnik

Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dubrovnik
#2 Business Hotel in Dubrovnik
#3 Family Hotel in Dubrovnik
#3 Luxury Hotel in Dubrovnik
#3 Spa Hotel in Dubrovnik
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik’s historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Top floor Executive Lounge with spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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