I decided to travel to Croatia by myself for a few days waiting for my husband to join me. I travelled to Split and Dubrovnik. Being a solo traveller, I wanted to stay in the heart of things. The location is the ONLY positive thing about this overpriced no value hotel. Great location.
I have travelled around the world and stayed in hostels up to 6* hotels. But nothing like Pucic Palace.
- Rooms: they never cleaned my room. All they do is make the bed and organize stuff. I had to ask twice for fresh towels they were never changed in my 3 day stay, they just hung up the wet ones.
- Service: where to begin. They are not interested in regular travelers meaning not stars. I am solo and nothing was Mae easy to accommodate that. The first night at dinner, they requested I purchase a whole bottle of wine because they do not offer wine by the glass... The staff is rude, unfriendly and make very direct almost offensive comments. I ordered yogurt with muesli and fruits for breakfast and the order came wrong twice. E waiter manage to tell me it was my fault. Everytime. Never apologized.
- Food: ok but very expensive and there are much better restaurant in old town. Gil's, Pronto, Mea Culpa.
One thing that really pushed me over the edge... The wine tour I booked through them. I know, as an experienced traveller I should have know better but when I emailed the concierge to ask for wine tours, she replied they have one at a good price. I negotiated he price down and it finally made sense. It seemed good value. The morning of the tour, I show up at reception and the lady tells me the driver is waiting for me. Great, where's the guide? Oh she said, no guide included for you. ??? What. She proceed to tell me with such a tone that I requested the tour and not the excursion. Tour is driver and excursion is with guide. She told me it was my fault and it was too late. I could not believe her tone, HREF words and the situation. I travel alone and all she could do was make me feel like he idiot who booked through the hotel. Not once did she say "sorry for the misunderstanding". I was left upset on my way to meet the driver who barely spoke English.
Seriously, this hotel is EXTREMELY bad value for money. So many other nice high end hotel around. Not in the old town but you don't need to stay in the old town. Everything is so close walking distance. Villa Argentina, Hilton Imperial. Don't stay here.
I am leaving today and seriously, can not wait to get out of this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.