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“5 star service, 4 star rooms, 2 star evening meals!” 4 of 5 stars
Review of Hotel Dubrovnik Palace

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Hotel Dubrovnik Palace
5.0 of 5 Hotel   |   Masarykov put 20, Dubrovnik 20000, Croatia   |  
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Ranked #15 of 69 Hotels in Dubrovnik
Clitheroe
Top Contributor
90 reviews 90 reviews
34 hotel reviews
Reviews in 57 cities Reviews in 57 cities
64 helpful votes 64 helpful votes
“5 star service, 4 star rooms, 2 star evening meals!”
4 of 5 stars Reviewed September 28, 2013

Great location for this hotel and the standard of service throughout was excellent. The rooms were good but small and not 5 star (unless you upgraded to a superior room) all with great views. Bathrooms were dated and tired looking with stained work surfaces and grim green tiles. Breakfasts offer a vast choice and were generally good if you avoided the sausages and bacon. The facilities throughout were good including the pool with its abundance of towels etc. The sun deck was spacious but not very attractive looking unfinished as it was bare concrete. The evening meals in the Elafiti restaurant left a lot to be desired and unfortunately we had elected to have half board. Starters consisted of bowls of undressed, undecorated salad ingredients, platters of cold meat (processed), salads made up of the last night's left overs and soup. Main courses were inadequately kept warm, dried up and unimaginative. Vegetables were soggy with no attempt to do anything with them except boil them (mostly tinned or from frozen). Desserts were cakes, cakes and more cakes, sloppy syllabub type stuff and the occasional crème caramel. At the very least, the restaurant needs to invest in some modern equipment to keep food hot effectively.

Room Tip: Standard rooms all have sea views but are cramped.
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,024 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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Stourbridge, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 25, 2013

This was our first trip to Dubrovnik, but our companions have visited before, and it was they who chose this hotel. Our stay was only brief, 3 nights, so we were not able to sample all the amenities the hotel had to offer. Our overall impression was, nevertheless, that this was a delightful hotel, with breathtaking views, pleasant and efficient staff.

The hotel is a way out of the immediate vicinity of the old city, on the Lapad peninsula. It's a 15 minute ride on the number 4 bus, which means that it is relatively quiet and away from any heavy traffic, and looks over to the Grebeni lighthouse. It is something of an upside-down hotel, built on a cliff-face. The hotel reception is at the top, and the rooms descend down towards sea level. If you want an uninterrupted view out to sea, you will need to ensure you book rooms on level 7 or above; lower than this and the view is increasingly compromised by a row of pine trees the lower you go.

Our party had rooms on level 8. The rooms are rather narrow, but otherwise perfectly adequate in terms of space. There is plenty of storage and wardrobe space, enough to get the cases out of the way during our stay. Rooms are air-conditioned, but this can be noisy, and the setting seemed to be only plus or minus three degrees, but we never did find out relative to what! The bathroom had a bath with an over-bath shower. There was a mini bar in the room, but no tea or coffee making facilities (although I understand that these could be requested), and no complimentary water, although a rather a nice chocolate was left on the pillow when the beds were turned down in the evening. The beds were comfortable, but were twins, and not doubles.

Breakfast and a buffet dinner are served in the Elephati Resuarant. As the Maslina Tavern restaurant on the lowest level was fully booked on the evening of our arrival, we used the Elephati instead. Dinner was a buffet, but not exactly as elegant as the hotel's website claims. The choice of food was rather limited, and vegetables rather over-cooked for my taste. One of my companions tried the fish, but took it back and had the beef instead. The room is very big, and there were only a few other people there alongside us, so the general atmosphere was not the best, and not exactly helped by the way the tables were laid out in two regimented rows. For breakfast there is the usual assortment of food that you would expect from an upmarket hotel, and the general consensus within our party was that both the choice and quality was excellent.

Our send evening meal at the hotel was in the Maslina Tavern. This is a much smaller restaurant, and is full waiter service. The menu was more expensive and varied, and it is safe to say that we enjoyed this meal much more that the previous evening's. I must also recommend the local white wines. They made an extremely refreshing change from the usual Pinot, Chardonnay, or Sauvignon varieties, to the point that I will certainly look for more wines from this region when back home.

If criticism is to be levied at this hotel, it is that it is beginning to show some small signs of wear. Some fittings in the bathroom were starting to come loose. There was some quite minor damage to some of the furniture, There were some scuff marks on the walls, and the TV was clearly an early flat panel type. For the current generation of connected traveler, without which an array if iThis and iThat devices is tantamount to a near death experience, there are simply not enough sockets with which to recharge those devices. Having said that, the free WiFi works very well. The time is fast approaching when a good refurbishment will be necessary if this hotel is to maintain its position. Nevertheless, given the opportunity to return, I would, most certainly.

Room Tip: Pick levels 7 or 8 to get a good sea view. Book the Maslina Tavern for evening meals if you're s...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edinburgh
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 23, 2013

This hotel really is a gem. It is built so that every bedroom (I think!) has a sea view and watching the sun set over the sea from your balcony is just magical. The staff are all friendly and helpful, especially those on the front desk. Breakfast was always great, with lots of choice - it was good to have masses of fresh and dried fruit. We ate in the Lanterna restaurant once - a very special experience. It is on a terrace looking over the sea and the food is fantastic. Also had a couple of meals at Lean and Light on the tenth floor - do not recommend for the evening, as the place has no atmosphere (we ate at one of the outside tables and there were no candles or lanterns - we had to read the menu using the light from a phone!) but fine for lunch. Loved the outdoor and indoor pools and the jacuzzis. We liked being a little way out of Dubrovnik, with lovely walks in the pinewoods and round the next headland. The bus is regular, cheap, leaves from outside the hotel and takes just 15 mins, so we felt we had the best of all worlds. A more general point - and in case it is helpful to other travellers - both the euro and Croatian kuna are valid currencies, and the hotel takes both, but at present many places do not accept the euro. We had a great holiday and would go back in a heartbeat!

Room Tip: All rooms have sea views, but there are quite a few trees, which might obscure the view from rooms o...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 20, 2013

I was put in this hotel as my booked hotel was full upon arrival. I didn't complain as it was a fantastic hotel within close reach of the old town. The rooms are great, the pool area lovely and the front desk staff friendly. My only comment would be that it was lacking personality. I've stayed in 5* hotels that are all of the above but still manage to have their own warmth. Overall, a brilliant stay.

Stayed September 2013, traveled solo
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Bellville, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 19, 2013

We ended at the Palace by default as the hotel we were booked at originally suddenly was overbooked,see previous review.

The Palace is however a wonderful hotel and we were upgraded to a "Junior Suite". There were 2 bathrooms, one with a bath (and Shower in the bath) and the other with a shower.

The views are fantastic and the facilities are good. We ate at one of the restaurants the evening and found the prices very reasonable for a 5 star hotel, in fact it was cheaper than eating in Dubrovnik Old Town...

I would surely stay at this hotel again, it is simply fantastic!

What was striking is that a number of staff have been with the hotel or a long time (1 gent has been there for 42 years) and this may be the winning recipe and why you do feel welcome and cherished.

The hotel also offers free WiFI with good reception in the rooms with excellent speeds (I always expect a throttled down version for free)...

Overall this is a 5 star!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guatemala City, Guatemala
Top Contributor
187 reviews 187 reviews
26 hotel reviews
Reviews in 48 cities Reviews in 48 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed September 18, 2013

sunset on the balcony of my room was amazing. this hotel was fabulous. it's a bit of a jaunt from the walled city of dubrovnik but bus number 4 ended/started here so it was no problem getting to town and cheap. i liked the layout and the amenities of this place. if you have a choice, the better views (less trees blocking your vision to the water) are from rooms in the 50s and not the teens. for example, room 650 had a better view off the balcony than room 614. breakfast was good but the coffee was weak.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
118 reviews 118 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 18, 2013

My wife and I just had an amazing stay at the Hotel Dubrovnik Palace. This may well have been the best hotel experience we have had anywhere. The hotel has a spectacular location built into a hillside sloping right down to the Adriatic sea. The views from the rooms, public spaces, restaurants and pool complex were truly beautiful and expansive. The panoramic view upon entering the hotel immediately lets you know you are in a beautiful setting. The hotel staff were all friendly and attentive. Especially helpful were Sanja in Guest Relations, who made excellent dinner recommendations and Katja at the front desk. We stayed in one of the Ambassador suites, which was truly exceptional. It only took a few minutes to get to the Old Town for sightseeing and some dinners, but we were so happy to be able to return to the much more serene setting of the Dubrovnik Palace. This was a truly special place and we look forward to coming back many more times.

Room Tip: If you are willing to splurge for something special, the Ambassador suites are amazing, with a priva...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Dubrovnik Palace

Address: Masarykov put 20, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Dubrovnik
#8 On the Beach Hotel in Dubrovnik
#8 Spa Hotel in Dubrovnik
#11 Romantic Hotel in Dubrovnik
#14 Luxury Hotel in Dubrovnik
#15 Family Hotel in Dubrovnik
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Dubrovnik Palace 5*
Number of rooms: 308
Official Description (provided by the hotel):
Just a short distance from Dubrovnik Old Town, situated on the peaceful Lapad peninsula lies the Dubrovnik Palace. Fully renovated in 2014, each of the 308 contemporary rooms and suites all have private balconies and beautiful sea views. Great food and excellent service prevail. During your stay, you will be tempted to try out everything that is on offer: four swimming pools, one of which is indoors, a private beach, tennis courts, fabulous snorkelling and a PADI diving centre, as well as a leafy jogging path and walking routes through the woods behind the hotel. ... more   less 
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Also Known As:
Dubrovnik Palace Hotel

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