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“Million dollar view, 5 star prices, 4 star hotel, 1 star staff” 2 of 5 stars
Review of Hotel Excelsior Dubrovnik

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Hotel Excelsior Dubrovnik
5.0 of 5 Hotel   |   Frana Supila 12, Dubrovnik 20000, Croatia   |  
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Hotel amenities
Ranked #11 of 70 Hotels in Dubrovnik
Zagreb, Croatia
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
63 helpful votes 63 helpful votes
“Million dollar view, 5 star prices, 4 star hotel, 1 star staff”
2 of 5 stars Reviewed November 18, 2013

Spent 3 days in Dubrovnik in this hotel and this is the last time ill stay there. Dubrovnik has so much more to offer, and there are other hotels that will treat you like a king and queen for this kind of money.

Good things:
View from this hotel is amazing. You can look at direction of old Dubrovnik city core 10 times per day and youll sigh every time and reach for your camera. It takes 10 min of slow walk to get to the city. This is where good things end...

Issues ( I hope someone from the hotel management will read this because they have serious problems with staff ):
- Staff is unfriendly, i was at the reception 3 times and there were 3 or 4 staff members standing there and nobody said hello. Staff is passing by you on the halls or in the bar and they will not say hello. Maybe i am x-men and i can be invisible. Also when i arrived and parked in front of the hotel i said hello to the valet guy and he didnt respond.
- If you have room on the 4th floor, you need to take elevator in the lobby, go to the 3rd floor, exit there, take the long hall to the 2nd elevator and then go to the 4th floor. ( no, i am not joking )
- room is undersized for 5 star hotel, nevertheless type of the room. Even cheapest room in 5 star hotel cannot be so small. There are no photos of rooms like this on the hotels website.
- furniture is old and shabby, decorations and furniture are not consistant and not nice, as if they were put together from scraps, Tony Stark did better job using scraps in the cave...
- bathroom has no shower side so water splashes all over the bathroom even when you stand in that small corner, bathroom gets flooded very soon.
- there are no amenities in the room beside very expensive minibar
- carpets and walls in the room and in the halls are damaged on too many places
- restaurant buffet offer is poor and bad quality
- if you want fried eggs you need to order them from the waitor and then you wait and wait, how long does it take to fry an egg?

I love Dubrovnik and have stayed there many times in other hotels. This one will never see me again. I understand this review will look as very negative but this is what happens when you have 5 star hotel booked and you experience something pathetic like i did.
Im giving this hotel poor rating and if it was 4 stars i would rate it average, and if it was 3 stars i would rate it as excellent.

Room Tip: Go to a different hotel.
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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872 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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English first
London, UK
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 17, 2013 via mobile

We paid extra for a sea view and were rewarded with one of the most beautiful views in Europe of the Old City. The room was beautiful and we took advantage of the very late Autumn sunshine with the lovely balcony. Breakfasts were beautiful. My only quibble was that the reception staff although very helpful when asked, they were not very forthcoming with recommendations or ideas. Will return though.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, January 15, 2014
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 13, 2013

We had 4 days at the Excelsior Hotel and enjoyed it immensely. Our deluxe double room with seaview and balcony was excellent. The view from our balcony of the old City walls could have been from a postcard. The room was large and very comfortable with a separate area for a desk. The balcony was huge! The Excelsior is located only a 5 minute walk to the Old City with its many cafes ad restaurants. Highly recommended.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, January 15, 2014
Dear Guest,
Thank you very much for your positive recomendation. I am happy to hear that you enjoyed your stay in the hotel" Excelsior." I am looking forward to your next visit to Dubrovnik!
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 12, 2013

I spent 10 days here with my husband in July and the hotel
is excellent. We had a very comfortable sea view room with
balcony which had the most incredible view of Dubrovnik.
The hotel has a wonderful indoor pool and spa with sea bathing
outside no outdoor pool which is the hotels only drawback.
The buffett breakfast was wonderful everything you could want
and the staff are very helpful and pleasant. We ate at the Japenese
restaurant in the hotel on two nights delicious. It is walkable into the old town
I would say 10 to 15 minutes and in the heat of summer the return journey
which is uphill can be tiring. However overall this is a great hotel and I
would be happy to return

Room Tip: Pay extra for seaview with balcony it is wonderful
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2013

We enjoyed our stay at the Excelsior a solid 4 star hotel by European standards. The rooms were clean and of average size. The staff were quite helpful, but the view is what most recommends this hotel. Our balcony had exquisite views of the city and the bay. It was an easy 5 min walk into the walled city. We enjoyed our stay and just LOVED this city.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, January 15, 2014
Dear Guest,
Thank you very much for your positive recomendation. I am happy to hear that you enjoyed your stay in the hotel" Excelsior." I am looking forward to your next visit to Dubrovnik!
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 8, 2013

Stayed for 4 nights as part of a bigger trip, and very much enjoyed our time in the Excelsior. The hotel is in a prime location, only 5 minutes walk from the Old City but a comfortable distance away that you avoid the many, many tourist crowds - and the thump from the beach club down the road.

Our room was a good size with all the mod cons you'd expect of a 5-star. Including a fabulous balcony over looking the bay and part of the Old City.

Highlights for us we're the view of the bay; spa facilities and location. I wouldn't necessarily say it's worth paying the Friday and Saturday rate that this hotel commands - we stayed from a Sunday night. As it doesn't really bring anything hugely new or special to the mix. But all in all there's very little to fault with the Excelsior.

Room Tip: Go for a sea view room view if you can. The land view is quite limited due to the geography of Dubro...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, January 15, 2014
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 6, 2013

Very well positioned 5star hotel looking onto the old town and a short walk to the centre.
Rooms nicely appointed sky sports more channels would be nice.restaurant breakfast staff tops food quality really good. Bar service friendly ,professional
super indoor pool leading to outdoor sea swimming. Good inclusive sauna jacuzzi and steam room. Body treatments undersold staff not very good at promoting.
Reception never stopped being helpful and fair wit all recomendtions
We would return to this hotel.

Room Tip: Sea view worth the extra
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Excelsior Dubrovnik

Address: Frana Supila 12, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Dubrovnik
#6 Business Hotel in Dubrovnik
#7 Spa Hotel in Dubrovnik
#7 On the Beach Hotel in Dubrovnik
#8 Romantic Hotel in Dubrovnik
#10 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Excelsior Dubrovnik 5*
Number of rooms: 158
Reservation Options:
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Also Known As:
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik

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