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“Better than expected...” 4 of 5 stars
Review of Hotel Excelsior Dubrovnik

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Hotel Excelsior Dubrovnik
5.0 of 5 Hotel   |   Frana Supila 12, Dubrovnik 20000, Croatia   |  
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Dubrovnik Deluxe
Ranked #10 of 70 hotels in Dubrovnik
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
“Better than expected...”
4 of 5 stars Reviewed July 7, 2013

Stayed there recently and its mainly location location location. Window to the sea and a fresh breeze coming through an average size room. Close to all major attractions. Private beach front a plus. Breakfast is fantastic.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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English first
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 7, 2013

We stayed as 3 couples in February 2013 and found the Excelsior to be excellent in every way, and for us a more rewarding experience than the standardised fare of, say the Hilton.

From a location point of view, it is just a 5 minute, gently sloping walk from the old town, situated right on the seafront and with great views of the old town and Lokrum. The restaurant has a terrace overlooking the sea so breakfast is a meal to be savoured.

The rooms are of high quality - ours were not the largest in the hotel but well equipped and with terraces overlooking the sea. Room service was very good and overall, the staff were extremely helpful, particularly the front desk. Surprisingly, the exchange rate offered was better than we could get from any UK institution before travelling - not the usual rip-off.

The lower floor has a fully-equipped pool, gym, sauna etc and again, the staff and service were what you would expect from a 5 star hotel. We found the restaurant service to be good although with over 300 restaurants in the old town, didn't eat more than once in the hotel.

If you want a great experience in a fabulous location, then this is the place to stay.

Room Tip: Rooms facing the sea are clearly superior.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, July 15, 2013
Dear Guest, We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel. Sincerely yours, Jasna Durkovic Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Grinstead, United Kingdom
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 4, 2013

I spent 4 nights there for a congress (the organizer booked the room for me so I am not sure what category it was). It is a large hotel very convenient for the old town. My room had a sea view, good bathroom, nice amenities...but also a pillar in the middle - a bit strange!
Service was overall good, a bit of a mixed experience as some members of the staff were really pleasant and some a bit less.
The room was reasonably clean. Breakfast was ok, nothing special.
I am not sure about the Croatian hotel standards so it is difficult to comment, but I did not find it very special, just a large hotel.
keep in mind the "beach" is a concrete area on the sea and the swimming pool is indoor.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 2, 2013

Writing the review while we are still here basking in the sunshine. The Hotel is defiantly 5 star, our room is a Deluxe with Balcony and the room itself is excellent, very clean and great amenities, even a reasonably priced mini bar which is a bonus as usually other hotels charge the earth. And the view from the balcony is to die for, straight across to the island along to the old town it is a stunning location and worth every penny. The sun beds and loungers are plentiful and the staff very friendly and helpful the Adriatic is a bit chilly but you will need a cooling dip. The indoor SPA is first class a great pool and plenty of treatments for those who want to be pampered. The food is also first class a great breakfast and fast and efficient friendly service. We are only 2 days into a 5 day break but are already looking to come back to this Hotel, hopefully we can persuade them to give us the same room as well although all the balcony rooms look great.
The location is ideal a short stroll into the Old Town with plenty of shops restaurants and bars it really is an fantastic night out and plenty of people about to give it a great
All in all a first class stay at a wonderful hotel we will defiantly be back and staying here, only a 2 1/2 hour flight from the UK so an ideal mini break with great weather and great location.

Room Tip: Deluxe with Balcony is a fantastic room with a stunning view go on treat yourselves.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 29, 2013 via mobile

Very disappointed with the service in this hotel. We arrived early and had been preassigned a room and we had to wait in the lobby for over 4 hours for our room while watching guests who arrived after us check in continually! I would not recommend this hotel.

Stayed June 2013
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2013

The hotel is located on a marvellous spot on a little hill, it has a great view, facing the sea. At walking distance from the walled city. The room was clean and comfortable, nice bar and restaurants and terraces, all facing the Adriatic. Service was also very nice. All in all, I enjoyed my stay very much.

Room Tip: ask for rooms with a view to the sea!
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheshire UK
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed June 26, 2013

We have just returned from a 9 night stay at the Excelsior. No matter how many reviews we read before we arrive at in untried venue , there is still concern about how we will enjoy our stay. Well from arrival to departure we were delighted with all aspects of the hotel. Great room with sea view and terrace, guest relations desk was excellent with advice and restaurant bookings, sun bathing terrace and swimming area just so relaxing.
Quality of breakfast in the restaurant and lunch and evening meals on the front terrace were superb and always served by a attentive and friendly staff.
We loved it.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, June 28, 2013
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours,
Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Excelsior Dubrovnik

Address: Frana Supila 12, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Dubrovnik
#6 On the Beach Hotel in Dubrovnik
#6 Business Hotel in Dubrovnik
#7 Spa Hotel in Dubrovnik
#8 Romantic Hotel in Dubrovnik
#9 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Excelsior Dubrovnik 5*
Reservation Options:
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Also Known As:
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik

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