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“Very responsive staff makes for excellent stay” 5 of 5 stars
Review of Hotel Excelsior Dubrovnik

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Hotel Excelsior Dubrovnik
5.0 of 5 Hotel   |   Frana Supila 12, Dubrovnik 20000, Croatia   |  
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Dubrovnik Deluxe
Ranked #10 of 70 hotels in Dubrovnik
chicago
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Very responsive staff makes for excellent stay”
5 of 5 stars Reviewed June 18, 2013

We spent four nights at the hotel. The location is wonderful. It is an easy and enjoyable walk to the old town, with easy parking if you have or rent a car. The views from the hotel are outstanding as are the hotel's amenities. We had a room which unfortunately was near a wedding reception area and had faulty air conditioning. After bringing it to the manager's attention our room was changed and a dinner for three comped at the hotel's superb restaurant. I would suggest requesting the new building to avoid party noise from receptions. I would not hesitate to stay here again.

Room Tip: Obtain room in new building to avoid noise from party terrace.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, June 28, 2013
Dear Guest,
Thank you very much for your positive recomendation. I am happy to hear that you enjoyed your stay in the hotel" Excelsior." I am looking forward to your next visit to Dubrovnik!
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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English first
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 16, 2013

We spent 2 nights at The Excelsior. It is a short and pleasant stroll to the old town, the views are sensational. The indoor swimming pool is great and well complemented by the gym, sauna, spa and wellness centre. However, to be able to swim directly in front of the hotel in the beautiful Adriatic is wonderful. The breakfasts were great too. Expensive but a treat. This hotel has been frequented by royalty and movie stars for the last century! Highly recommended.

Room Tip: We had a sea view with balcony.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, June 17, 2013
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Top Contributor
67 reviews 67 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 14, 2013

The location of the hotel is probably the best in Dubrovnik. It is situated on the port side of the old city and away from the more touristy and busier gate. The views from the hotel are picture perfect. We had booked a deluxe room but got upgraded to a suite. All i can say is wow!! It was fabulous with an enormous bath room with the pefect view, a living room, bed room and large balcony all with the perfect view. The rooms were all well appointed and immaculately clean. The only (small) criticism would be that the glasses in the room were not cleaned on any of the days we were there.
The rest of the hotel is lovely, we spent the afternoons of out 3 day stay sunbathing on the outside deck and taking full advantage of the large indoor pool and spa facilities, At times we were the only ones using it.
The breakfasts were substantial with plenty of choice and the staff friendly and helpful.
Getting to the old city was only a 5 minute walk and so we ate our meals there as opposed to the hotel.
Would highly recomend this hotel as a special treat

Room Tip: rooms with a sea view are a must
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, June 17, 2013
Dear Guest,
Thank you very much for your positive recomendation. I am happy to hear that you enjoyed your stay in the hotel" Excelsior." I am looking forward to your next visit to Dubrovnik!
Sincerely yours,
Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranbrook, United Kingdom
Top Contributor
61 reviews 61 reviews
6 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 14, 2013 via mobile

This is an amazing hotel, if you get a room with a balcony overlooking the sea, then you are in for a treat, just watching the large private boats come and go is worth it. But be warned the cheaper back rooms are below street level and you look out onto a wall with ugly pipes, dark and depressing. These rooms are not worth a 1 star. The breakfast was the best hotel breakfast food I have every had, from full English to cakes, cold cheeses and meats, a huge selection, that just keeped coming.
There is a gallery from the people,who have stayed there including, Maggie thatcher and The Queen, when we were there, Morgan Freeman was staying (we didn't see him), and Nigel Kennedy who was performing in Dubrovnik.
The private patio is direct onto the sea, so you can sunbath or swim, and if you wan to be indoors the pool is huge. We was there for my partners daughter marriage and it was the most romantic wedding I have every been to.
Try this out if you can afford it, but don't get a back room.

Stayed July 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, June 17, 2013
Dear Guest ,
Thank you for nice review ! Hope to welcome you very soon again in our hotel.
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 12, 2013

After a week long stay at a different hotel in Dubrovnik and then a hop to Mljet, we were throughly tired and ready to head home, but not before spending two more night at Excelsior. Wow! what a way to end a trip. Gorgeous views from each restaurants. Our room looked at the water but didn't have an balcony. That would be the only improvement I wish we had to our experience. My daughter loved the indoor pool and jacuzzi. After a cold dip in the Adriactic right outside the hotel, it was a delight to dip into a warm pool or jacuzzi. We also enjoyed steam room and sauna. My only other nit pick would be that i wish the towels were available outside near the beach area. Each time I needed one I had to walk up the ramp throught the pool to the desk inside. Also they don't serve food near the beach or at the pool. You have to get dressed and dine at the tables near the beach. That added a crinkle into our relaxing afternoon. Usually we just eat and lounge and swim.
Other than that, it was a lovely hotel. so close to old town that it was a delight to walk there in the morning, come back for a swim/nap and then head out early evening for dinner and come back for drinks. We had a 5 year old with us so appreciated the short distance back and forth. We would definitely stay here again at a heart beat but would push for a balcony room.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, June 17, 2013
Dear Guest,
Thank you very much for your positive recomendation. I am happy to hear that you enjoyed your stay in the hotel" Excelsior." I am looking forward to your next visit to Dubrovnik!
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 12, 2013

Me, my father and brother had the best time at this hotel. we had nothign to do for a jewish holiday, found a great deal hopped in an airplain and enjoyed 5 great days in dubrovnik, the hotel is great, clean , good service, good spacious rooms.
The city is amazing ! i had an amazing time, a great mix of history and night life for young/classy people.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 9, 2013

This 5* hotel is literally a 5min walk downhill to the old town and is located on the cliffside with the most fantastic views. The cable car is approximately 10mins away and is reached by either climbing up quite a few steps or taking the gentler climb up the pavement. The views from the top are just spectacular and well worth the effort.

We were a party of five adults so caused a slight problem to the hotel as we needed a room for 3 which they admitted they do not generally accommodate (the website we booked through advertised triple rooms!!!!) After initially giving us a room that really was too small for us and, following an immediate complaint to the duty manager, they redeemded themselves royally by giving us a suite comprising of double bedroom, sitting room with bed settee, huge bathroom with jacuzzi bath and walk-in shower as well as a separate cloakroom. We had a large balcony with a couple of sun loungers, chairs and table overlooking the sea and with a wonderful view of the old town.

Although the hotel does not have a beach, it does have a tiled area outside the indoor 25m swimming pool where sun loungers are available, but there is a small sandy beach down the hill on the way to the old town. The pool area also offered two jacuzzis, hydro pool, sauna, roman bath and turkish bath as well as rather interesting ergonomically shaped, heated wooden beds which were a most relaxing way to unwind after our daily swimming workout!

The breakfasts were most extensive - champage (or bucks fizz), cold cuts, fully cooked breakfast, fresh fruit, yoghurts and breads/pastries. Each morning we were welcomed by friendly, helpful staff and could not fault the service we received. In fact, we were greated with a smile by every member of staff we encountered.

I would certainly stay at this hotel again and look forward to a return trip in the future.

Room Tip: Once you have made your booking, I would suggest that you contact the hotel direct and request a sea...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, June 17, 2013
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Excelsior Dubrovnik

Address: Frana Supila 12, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Dubrovnik
#5 Business Hotel in Dubrovnik
#6 On the Beach Hotel in Dubrovnik
#7 Spa Hotel in Dubrovnik
#9 Luxury Hotel in Dubrovnik
#9 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Excelsior Dubrovnik 5*
Reservation Options:
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Also Known As:
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik

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