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“Well looked after!” 5 of 5 stars
Review of Hotel Excelsior Dubrovnik

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Hotel Excelsior Dubrovnik
5.0 of 5 Hotel   |   Frana Supila 12, Dubrovnik 20000, Croatia   |  
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Ranked #11 of 70 Hotels in Dubrovnik
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Well looked after!”
5 of 5 stars Reviewed March 26, 2013

My Wife and I stayed at the Excelsior Hotel with our close family during our weddng trip to Dubrovnik. Owing to the occasion the hotel contacted me offering upgraded room options for the whole party meaning that our wedding trip was even more memorable. Each family member had a well appointed room with beautiful views of the ocean, Old Town and Lokrum Island.
We were delighted to be afforded the opportunity to share this with everyone, I'd like to thank Anita for this.
The hotel itself is perfectly located (a short walk to the Old Town) and the staff are interested in you without being over the top. Nothing was too much trouble and they made sure we were looked after during a very special time for us.

My wife and I were staying in the Ambassador Suite and it was perfect, a real treat. Large enough to entertain a few guests in the evening as well as host the bridal party on the morning of the weddng. My only complaint, and this is a small one, is that for a hotel of it's standing I was surprised they did not offer complementary bottled water for guests - just a small point though.

The Spa was very relaxing and gave us a chance to unwind in between seeing the sights and actually getting married! Also breakfast was good; lots to choose from and we wereonce again well looked afer

Once again I' like to thank the staff for helping to make our wedding trip perfect. Looking forward to coming back already!...

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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872 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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buckingham
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 26, 2013

Here for a wedding and rooms all upgraded to suites at no extra cost. Views over the sea and the Old Town were spectacular and only 5 minutes walk to the main gate to the old town so very convenient for a quick meal, coffee or walk around the walls.
The rooms were very good and bathrooms exceptional, clean and tidy with good products!
Breakfast was fine and probably would have been better with better weather on the terrace.
Spa facilities were also very good with an excellent pool, hot-tub, sauna and steam room.
All in all, an excellent choice for a break in Dubrovnik with close proximity to the major attractions.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Berkshire
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 26, 2013

We arranged a 3 day trip to Dubrovnik starting on 21st March this year. We picked The Excelsior from Trip Advisor.....for its location and quality. We had a terrific room (delux double) whhich had a balcony and a beautiful views directly to sea, look across to the Island of Lokrum and the walled city of Dubrovnik. The room was very nice, comfortable and very clean...(no coffee making facilities!). The maid service during the day was good...but they kept forgetting to put the breadspreads back? The turndown service was minmal.
The breakfast, which was included, was fantastic. Everything you would want and a little more. Service was very good and attentive. The staff in the hotel were very attentive and friendly.
On the first night we ate in the hotel. The main restaurant was still closed (for winter?), but the piano bar had a full menu, so we ate there. The food was OK, the service good, but the price was too much. over £40 for a steak and baked potato. We were not surprised that very few were eating in the hotel. More than 100 for breakfast...only 6 for dinner. Overall an excellent three days...since, after our first dinner in the Hotel, we ate in the old town...half the price and equal quality. When will 5 star hotels learn?

Room Tip: must have a sea facing room
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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British Isles
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 24, 2013

Our room was large, comfortable and with a good view and of five star quality. The breakfast was disappointing - in a large room on a buffet style basis but not attractively laid out so we were disappointed and certainly not 5 star. The spa was good and efficient. We had one light meal in the hotel which was good. If we went to Dubrovnik again we would probably look elewhere.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
114 reviews 114 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 19, 2013

One of the classic views of any hotel. Perched on the cliffs along the Adriatic Sea with a spectacular view of the city walls of Dubrovnik, the Excelsior is worth the splurge to upgrade. It is about as romantic a location as one could get. The old city is a short walk away and it is marvelously restored to its historic heights during the Ragusan empire. The hotel is a gem and talking with some of the older employees about the transformation form the old Yugoslavia to todays Croatia is in and of itself a lasting memory.

If you like to sleep with the terrace doors open, be aware that you may awaken to a cruise ship staring at you. They sneek in at night and anchor right off the hotel. Very relaxing stay!

Room Tip: Get a room with an Adriatic terrace if at all possible. It makes your visit.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, March 25, 2013
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours,
Jasna Durkovic Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb, Croatia
Top Contributor
76 reviews 76 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 16, 2013

I have stayed at the hotel about 10 times over the past several years and it remains one of my favorites. I agree with some of the other reviewers who have recommended some updating of the interior, but for me the great service and location more than compensate for any minor shortcomings in the decor. The views from the terrace and the special "hall of fame" room with photos of celebrity guests are also unique. The northwest corner "executive suites" have wraparound windows providing exceptional views of the Old Town and Lokrum island.

Room Tip: Great views from northwest corner rooms
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, June 7, 2013
Dear Guest, We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel. Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 15, 2013

We have been on February 2013, with a group of friend. It was nice hotel, but the first impression was not like 5* hotel. The entrance and the hall of the hotel needs to be change and to be more suitable for 5* hotel.
It was even a very change smell, that needs some time to be adapted.
But the staff of the hotel was very friendly and very helpful. All the services were excellent.
Great location, only 5 minutes to the old town.
Although it needs some refreshment of furniture, I would recommend for the services and location.

Room Tip: All sea view rooms were excellent
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Excelsior Dubrovnik

Address: Frana Supila 12, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Dubrovnik
#6 Business Hotel in Dubrovnik
#7 On the Beach Hotel in Dubrovnik
#7 Spa Hotel in Dubrovnik
#8 Romantic Hotel in Dubrovnik
#10 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Excelsior Dubrovnik 5*
Number of rooms: 158
Reservation Options:
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Also Known As:
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik

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