We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great choice in hotels.” 5 of 5 stars
Review of Hotel Excelsior Dubrovnik

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Hotel Excelsior Dubrovnik to your Saves list
Hotel Excelsior Dubrovnik
5.0 of 5 Hotel   |   Frana Supila 12, Dubrovnik 20000, Croatia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #11 of 70 Hotels in Dubrovnik
Boston, Massachusetts
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Great choice in hotels.”
5 of 5 stars Reviewed February 21, 2013

We recently took our first trip to Dubrovnik and was a little nervous about where we were going to stay. We looked at several hotels online and decided on Excelslor. The choice we made was a good one as the hotel was very pretty, modern and clean. Once we arrived at the hotel, we found that the room we had booked was incorrect as I had ordered a Deluxe Seaview w/balcony double bed w/twin beds. Our 7 y.o. child accompanied us. The front desk quickly took care of this issue for us.
The indoor pool and spa area are spectacular. The buffet breakfast was excellent and a great selection. We had the nicest waiter that you could ever ask for, he was friendly and wanted to make sure we were all set with coffee etc.,
The location of the hotel is great. It's just a 5 minute walk to the old city and beach area.
The only thing we can say negative is that the mini bar fridge wasn't working and we didn't have any clock in our room. Other than this, the staff was friendly but professional. We will definitely be staying at this hotel again in the near future.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, February 28, 2013
Dear Guest,
Thank you for your nice comments on Tripadviser pages. Thank you also for choosing our hotel for your holidays and we are looking forward to your next visit!
Sincerely yours,
Jasna Durkovic General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

872 reviews from our community

Traveler rating
    535
    248
    53
    21
    15
See reviews for
132
476
23
47
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Zagreb, Croatia
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 20, 2013

Three of us; my husband, our 4 years old daughter and I just came back from Dubrovnik.
It was the beginning of February, the weather was cold, but still nice and sunny.
Hotel and the reception itself was so nice. Pleasant staff, beautiful view of Lokrum, lot of light was so overwhelming that I knew, great weekend is ahead.
We were upgraded in Executive Suite with perfect view of City Walls, Lokrum and beautiful Adriatic Sea, even from your bathroom!
After entering the suite; fruit basket, bottle of water, cookies, one bedroom, one living room and bathroom with the view were waiting for us. Our daughter and, of course, both of us was so happy with everything that she could not stop singing.
The terrace and the view is so great that, actually, you would like to stay there one whole day, just to enjoy. Bed is extremely comfortable, along with the bed linen and pillows.
Since most of rooms are overlooking the sea, you have complete calm and peace. On the other hand, I would not recommend rooms with no sea view, because that means you are just above very busy street which is strolling to the center of the city.
Breakfast was really good. There was a great choice of food. Fresh fruit, eggs, tomato's, Dalmatian prosciutto, pastry, croissants, juices, good coffee...
Location is excellent, just few minutes walking to the old town.

Reception staff, concierge service, restaurant staff and staff in general is very, very professional, providing very nice and welcome feeling.
Special thanks to Mrs. Aida from Satu Sushi Bar...she made us and our daughter, particularly, feel like home!
Sushi from Satu Bar was really good...we had a lot of fun there. The food from "Room Service" and the other restaurant was very delicious. Everything we tried and ate was very well prepared, fresh and delightful.
Excellent value while staying in Dubrovnik!!!
At the end , while we were packing the suitcase, our daughter begged us to stay... she did not want to go home....
What else to say! :)

Room Tip: Rooms with sea view will guarantee you nice and calm sleep, along with amazing view of Dubrovnik!!
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, February 28, 2013
Dear Guests,
Great review! Many thanks and thank you for choosing Excelsior for your visit to Dubrovnik. We are thirlled you have enjoyed your stay with us. Please feel free to contact us if you decide to come to Dubrovnik again.
Sincerely yours,
Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bramhall, United Kingdom
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 19, 2013

Stayed for three days/nights. The best hotel we have stayed in. We had a balcony room with a sea view. The views were absolutely stunning. The room was lovely with a very large comfortable bed. The bathroom was also lovely. We used the Spa every day and it was first class. The breakfasts were very good with a wide selection of food/fruits. We also enjoyed having drinks in the very attractive bar area. The staff were great. Efficient, friendly and they helped make our stay special. A beautiful hotel and only a five minute walk from a lovely city.

Room Tip: Recommend rooms with a sea view and balcony.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, February 20, 2013
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours,
Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Split, Croatia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 18, 2013

After looking at many hotels in Dubrovnik we booked the Bellevue, but were very happy when the reservation department contacted us to say they had moved us to the Excelsior for one reason or another.
The hotel is beautiful and there must be a spectacular atmosphere during high season, but in winter it was very quiet which we actually really appreciated on this occasion.
Prices are what you would expect from a 5 Star hotel, but the service the majority of the time was excellent. We sometimes felt a little overlooked when we walked into the bar as the bar staff took a long time to acknowledge us. One evening my husband and I waited to order a drink, and after being ignored (the only people in the whole bar) for 10 minutes he eventually went to the bar and asked the waiter to take our order. However, most of the employees were wonderful, especially in the sushi restaurant which was first class.
The spa was every bit as impressive as it appears on the website and the cleanliness was outstanding.
The rooms really need updating, however on the other hand it's nice to stay somewhere quite old-fashioned for a change. Again, the room and bathroom were spotless.
Overall we had a wonderful time, even though 90% of restaurants in the city were closed and the place was deserted - Hotel Excelsior made up for it.
We would strongly recommend this hotel to anyone, especially those looking for a quiet break in the winter. We live in Split so probably wouldn't go during the summer as we have everything we need right here, but this must be a fantastic hotel in the summer.
Thanks for a great stay and see you again!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, February 20, 2013
Dear Guest,
Thank you for your nice comments on Tripadviser pages. Thank you also for choosing our hotel for your holidays and we are looking forward to your next visit!
Sincerely yours,
Jasna Durkovic General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HAMPSHIRE,ENGLAND
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 17, 2013

Stayed for a long weekend and can only say everything was first class, from check-in to departure, had a balcony sea-view room with stunning views of the city, Room was first class with super comfy bed and lovely bathroom, used the spa and again was very good, breakfast, was the only meal we eat at the hotel and again was very good and efficent, friendly service, bar was very nice if a bit quiet, and the walk into town was literally 10 mins and very easy, all in all a great weekend in a beautiful hotel and lovely city.

Room Tip: sea view a must x
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, February 28, 2013
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours,
Jasna Durkovic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Konstancin
Top Contributor
133 reviews 133 reviews
99 hotel reviews
Reviews in 77 cities Reviews in 77 cities
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed February 13, 2013

Hotel staff are wonderful and so is the SPA. The room (611) had far too much deferred maintenance. The phone and toilet were broken on check in. The couch had tears in its material. The closet doors had deep scratches.
This would be a 5 star hotel but all the deferred maintenance brings it way down. The staff and the service level bring it way up. So in the end difficult to give it an overall rating.

Room Tip: It is well worth paying for a sea view and a balcony. If things are broken they will be repaired if...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, February 20, 2013
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours,
Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 7, 2013 via mobile

We thought this was going to be a bad sign for our anniversary when the original hotel we booked (the bellevue) was closing for the winter! The staff explained that we were to be moved to the Excelsior hotel (owned by the same people). They put us in a prepaid cab and we were greeted at the door of the Excelsior. Our room was spectacular. We had a balcony on the Adriatic sea! The staff assisted us with getting our rental car early and made reservations for our anniversary dinner at a wonderful restaurant. The breakfast every morning was good, but our waiter Andelko, made us feel like VIP guests. He is a wonderful ambassador for this hotel. The trip was complete with a dip in the heated indoor pool and spa!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, February 20, 2013
Dear Guest,
Thank you for your nice comments on Tripadviser pages. Thank you also for choosing our hotel for your holidays and we are looking forward to your next visit!
Sincerely yours,
Jasna Durkovic General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Excelsior Dubrovnik? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Excelsior Dubrovnik

Address: Frana Supila 12, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Dubrovnik
#6 Business Hotel in Dubrovnik
#7 On the Beach Hotel in Dubrovnik
#7 Spa Hotel in Dubrovnik
#8 Romantic Hotel in Dubrovnik
#10 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Excelsior Dubrovnik 5*
Number of rooms: 158
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Expedia, Cheap Tickets, Priceline, Otel, Despegar.com, Travelocity, HotelTravel.com, Odigeo, TripOnline SA, Fastbooking and Tingo so you can book your Hotel Excelsior Dubrovnik reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik

Owners: What's your side of the story?

If you own or manage Hotel Excelsior Dubrovnik, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.