We stayed here on a deal so we had the cheap standard hotel room. The room had a king size bed which left little space for the rest of the room. The bathroom was very spacious.
The room and hotel was really lacking in detail. There was dust, crumbs and hair in the drawers and on the chairs - on the seat and stuck down the side and there was paint peeling/ creaking. The water from the shower would leak over the floor of the rest of the bathroom floor and the sink was a dish shape and so there was nowhere to put the bar of soap (e.g. on the edge of the sink) so we took a saucer from the tea/ coffee set we got from room service, to put the soap in.
The rest of the hotel had maintenance issues with peeling paint, unfinished repairs which were not covered up, the swimming pool (which was never that busy) had a lot of hair and puddles of water lying about and even a dead fly. One of the sauna's also had a broken door so the heat leaked out.
All the staff we interacted with were also always very robotic, cold and without personality apart from one lady at reception (who we told about our dirty room, but it never got cleaned up).
The breakfast was good, lots of variety. The location of the hotel was brilliant, 5 minutes from the the old town in a nice location with a great sea view. There was a nice touch with the chocolates brought to the room each evening.
I would only stay there if there was a deal on and try and don't get a standard room, get an upgrade if you can.
- Also Known As:
- Hotel Excelsior And Spa
- Hotel Excelsior
- Excelsior Hotel Dubrovnik
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