I stayed in the Excelsoir for four nights, attending a conference. All in all the hotel was ok but the price was too high. To be honest a 3-star-rating would be much more realistic than a 5-star-rating. In detail:
room: my room was facing the waterfront and had a small (more tiny than small) balcony. It had a king-size bed which was so hard I could hardly sleep on. The furnishing was totally run down. The armchairs were scuffed and the chest of drawers had burn marks and were coverd with stains. Even though the bathroom looked pretty much ok, many trifles hindered me to feel comfortable (e.g. leaking shower, disgusting smell from the ventilation).
A really annoying fact is the "digital" display out of your room. Anyone passing the room can see wether you are in your room or not - this is indicated by a small signal light (due to the fact that you have to place your card in a certain slot if you want to have electricity in your room).
spa: well, the spa (mostly the sauna) was ok. Definitely it was not first class, but ok. The hall with the pool and the saunas was dark and hadn't had any charme. Only one of the four saunas wasactually working.
staff: Contrary to my expectations the staff was verf friendly and polite. They helped out wherever they could and tried to make things possible.
location: definitely the best part of the excelsior is it's location. Directly at the sea you can hear and see the ocean from almost any spot of the hotel. That is really lovely. In addition the old town is within five minute walking distance.
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- Also Known As:
- Hotel Excelsior And Spa
- Excelsior Hotel Dubrovnik