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“WOW” 5 of 5 stars
Review of Valamar Lacroma Dubrovnik

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Valamar Lacroma Dubrovnik
4.0 of 5 Hotel   |   Iva Dulcica 34, Dubrovnik 20 000, Croatia   |  
Hotel amenities
Ranked #8 of 70 hotels in Dubrovnik
Boston, MA, USA
Top Contributor
78 reviews 78 reviews
60 hotel reviews
Reviews in 59 cities Reviews in 59 cities
41 helpful votes 41 helpful votes
“WOW”
5 of 5 stars Reviewed November 10, 2013

This is a great hotel....believe all of the reviews...location is OUT on a peninsula overlooking the sea....room is very nice....try to get a room away from lobby driveway...very noisy early in morning.....tour bus loading and unloading.....breakfast was the BEST....so many choices...the pools are lovely and clean...you can be in old town in 15 minutes by bus..very easy....take bus 6 in front of hotel...you will not be disappointed with this choice

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 16, 2013
Dear Guests
“Wow” review! We are over the moon! It is gratifying and motivating to read a review like yours for all of us in Lacroma. Sincere thanks and greetings. We hope to see you again soon?!
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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Canberra
Top Contributor
83 reviews 83 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 8, 2013

You will need a one day, 4 day or 7 day Dubrovnik card for your bus trips to and from the walled city but the buses are frequent. It takes about 15 mins. Generous choice of breakfast and dinner buffets. A few minutes walk to a small shopping centre.

Room Tip: We had a balcony. I think all rooms have sea views and maybe all have balconies.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 16, 2013
Dear Guests
Sincere greetings from Lacroma and thank you on a delightful review. We are absolutely thrilled you have enjoyed your recent stay with us in Lacroma and look forward to maybe having an opportunity of greeting you again on some other occasion in not so distant future. Please let us know if you are planning to come back we would be grateful to be able to assist you in any way
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 6, 2013

We were there the second week in October. It rained every day and we had a room with no view. As a result, our experience was not like the pictures I am seeing on TripAdvisor.
Since we were with a tour group, I think we got the less desirable rooms. If I were not with a group, I think I would have wanted a hotel closer to the historic area.
We went to the high end seafood restaurant (Langusto). The food and wine were good, but the room was small and the bright lights made it feel more like a nursing home dining room than a romantic restaurant. Apparently they have a nice view, but it was dark out when we ate. We also ate some small meals in the bar and they were ok. The buffet breakfasts were good.
As was stated before, there was no wi-fi in the room so I had to go sit in the lobby to check emails. Our room was comfortable but nothing special.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 16, 2013
Dear Guests
Thank you for your review and for sharing your experience of your recent stay in Lacroma on line. We are sorry that during your stay in Dubrovnik the weather conditions prevented you from enjoying your stay to the full since Lacroma is situated in the most picturesque locations in the Dubrovnik overlooking the islands surrounded in olive groves.
It would have been our pleasure to offer you an upgrade to the sea view room had we have been given an opportunity to discuss the matter and we are sure you would have enjoyed your stay with us more. Maybe on another occasion?

Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
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Cupar, United Kingdom
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 6, 2013

We stayed here on a Riviera trip and loved it.
The staff were all helpful and friendly, the meal buffets were exceptional (my tip is to limit yourself to one area each night as the choices are fairly constant and it is easy to overdo it). Breakfast superb - apricot croissants to die for!
It is a short bus ride from the old town and the bus can be very busy but runs frequently until 1 am (in season). It is well worth a trip down in the evening .
There are lovely pools although the outside pool proved too cold for some but has beautiful views. The beach is a short walk away.
The sunset views from the terrace bar are wonderful. A perfect place for the pre (and post) dinner drinks.
The only downside is the extra charge for fresh orange juice at breakfast. The evening water allocation was easily enough to give water for the night if needed and to take some out next day

Room Tip: Probably worth upgrading to a sea view although it depends how much time you will actually spend in...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 14, 2013
Dear Guests
“Wonderful” review, many thanks. We are so pleased you have enjoyed your stay with us and we hope you will be back for some more sunsets and apricot croissants!
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centennial, Colorado
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 4, 2013

The Lacroma has large clean rooms but sparsely furnished. Not any storage for clothes if you're on an extended stay. My room had a balcony with a view of the Adriatic. I watched two cruise ships departing one day. The breakfast selection was very good, buffet style. Easy to overeat with their selection. I looked forward to breakfast on the second day. Very clean, modern bathroom. They even provide a face cloth which many European hotels haven't seemed to have discovered yet. The location is a little remote but there is a bus line that takes you to the Old Town across from the castle. Several restaurants are a short walk from the hotel. A very nice place to stay.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 14, 2013
Dear Guests
Thank you very much on a great review. We are so pleased you have enjoyed your stay with us and we are sorry you will have to maybe go on a short diet after Lacroma breakfast temptations! Thank you sincerely for sharing your experience on line and thank you for choosing Lacroma. We look forward to greeting you again.
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

We stayed for a week at the beginning of October and had an excellent time. Really easy to get a bus into the old city which was well worth visiting. The food was fresh and fairly varied. A good choice each meal and plenty to choose from. I just wish we could have had Internet in more than the lobby. I asked and was told it worked all over the hotel, why then were people in the lobby / bar all checking emails and Facebook. I would recommend this hotel, it has a lovely swimming pool area and also a beach area at sister hotel.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 14, 2013
Dear Guests
Sincere greetings from Lacroma and thank you on a great review. We should have the Internet working in all areas however with different types of appliances there are sometimes information flow issues. Hence we have in the Info maps in the rooms instructions on how to use the Wi Fi and if all fails we have a cable in the bed side drawer for a more stable connection. We hope that this inconvenience with the Internet did not prevent you from enjoying your stay with us and that you will maybe return to Dubrovnik and Lacroma on another occasion. We look forward to it!
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 29, 2013

We stayed at the Valamar Lacroma Dubrovnik for four nights at the end of the season in Dubrovnik.

Good points: good buffet breakfasts, good views from the back of the hotel, helpful staff, rooms well-serviced daily, location good on Babin Kuk peninsula, a 15 minute bus ride away on the number 6 bus into the old city, there are some nice walks from the hotel for active people with no mobility difficulties.

Bad points: rooms at the front of the hotel are subject to noise & chatting from around 5.30am *every* morning (I have been woken up yet again & am writing this review in irritation at 0605hr), the hotel is huge, maze-like & hard to find your way around, rooms are small, the beds have too few pillows, there was no complimentary water in the rooms or in the hotel lobby, the bathroom smelt unpleasant for the duration of our stay, the bar area in the evening is brightly lit & not dimmed, leading to a sterile atmosphere & lack of intimacy, the rooms are not functional as the bed was too large for the room meaning that I kept banging my legs on sharp bed corners, bizarrely there is a chair for the vanity mirror but only one chair for the table (it's a double room), there were complimentary toiletries in the bathroom but the shower gel was from a big wall-attached dispenser (Dove container but clearly was not the Dove brand - advertising standard anyone?!), the gym was small & needed more machines eg a rower, an upright bike etc.
In conclusion, take your money elsewhere for a more functional hotel which offers the small things which matter & make your stay better.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 14, 2013
Dear Guests
Thank you very much for your most sincere review and for pointing out all the good points and well as those we can improve upon. We are sorry you did not let us know about your noise problem in the room at the time, we are sure we would we able to do something about it. We have feather pillows in the room as they are very popular with the guests , but for all those who are not fond of this type of pillows we offer pillow menu with the choice of various alternatives and the pillow menu card is placed on each bed after general room service. We are sorry you did not avail of this possibility. It would have made all the difference to your quality of sleep.

All our public spaces areas have dimmable lights, however some of the guests prefer to read in the bar and lobby area and for that reason we have to keep the lights a little stronger than would usually do. In summer time this is not the problem since the terrace is in use in the evening where the torches and discrete lights are used giving it more atmosphere.

Please be assured that we use only original Dove products in our bathrooms, we would not dream of doing otherwise not only for the stringent assessments and inspections done by Croatian and EU examiners but for the safety of our guests.

We are sorry you did not enjoy your stay with us entirely and would hope to be able to put this right upon your next visit time and occasion permitting.

Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Valamar Lacroma Dubrovnik

Address: Iva Dulcica 34, Dubrovnik 20 000, Croatia
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Dubrovnik
#4 On the Beach Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#6 Spa Hotel in Dubrovnik
#7 Luxury Hotel in Dubrovnik
#9 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Valamar Lacroma Dubrovnik 4*
Official Description (provided by the hotel):
The Valamar Lacroma Dubrovnik Hotel is located on the tranquil Babin Kuk peninsula, surrounded by pine tree forests and soothing white pebble beaches. Renowned for its fusion of nature and state of the art facilities, the hotel offers ultra modern rooms and suites, the largest MICE facilities in the area, memorable gastronomic experiences in its gourmet restaurant, a wine bar terrace with panoramic views of the Elaphiti Islands and an abundance of activities to let you create a perfectly balanced holiday in Croatia with an added touch of luxury. ... more   less 
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Also Known As:
Valamar Lacroma Dubrovnik Hotel Dubrovnik
Valamar Lacroma Hotel

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