We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Valamar Lacroma Dubrovnik: Traveler Reviews

4.0 of 5
Iva Dulcica 34, Dubrovnik 20 000, Croatia
Hotel website
Hotel deals
Hotel amenities
Special Offer
Discover Dubrovnik
Valamar Lacroma Dubrovnik
Ranked #8 of 70 hotels in Dubrovnik
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

464 reviews from our community

Traveler rating
    274
    150
    31
    7
    2
See reviews for
Families
62
 
Couples
204
 
Solo
18
 
Business
46
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Samobor, Croatia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Nice room, bad service”
4 of 5 stars Reviewed November 15, 2012

My first impression of the hotel was excellent. Check-in was fast and accurate, but after that everything started to ruin my first impression. After check in i was escorted to the elevator by the bell boy which was a 55 year old guy by my estimation. Nothing against his age but his body language was like"i hate this and i don't wanna do this but my boss is here so i'm doing it". After that i came to my floor and had some problem of finding the room. When i found it i was pleased with the room. It was big and clean with all necessary things. Bed was excellent one of the best i slept on, but pillows were horrible. I put 4 of them under my head but they were so soft that i had a feeling i have none.
Service in the bar and restaurant is bad. In lobby bar i drank around 10 whiskeys and every time i ordered with one ice cube and i get glass full of ice. Than i asked what wine they have but the waiter didn't know so i asked for wine list but she brought her colleague instead. Well he knew only two wines on the list so i took one of those two cuz i was pissed already. Also they were very slow and looked uninterested for their job with the body language of i hate this.

Breakfast is very nive with wide choice. But again the enthusiasm goes down when a waiter comes to u with a look of a zombie and i hate this stance and ask u: u want some coffee sounding like he is on death row.

All of these ppl are 45+. Maybe this is a thing of seasonality but if not then this hotel have big problems with this. Nothing against their age but i would like to see a smile or some ethusiasm in what are they doing.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask grgaK about Valamar Lacroma Dubrovnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review
November 30, 2012
Dear Guests,
Thank you for sharing your experience of your stay in Lacroma on line. We are sincerely sorry you did not altogether enjoy your stay with us. Yes, indeed in the winter months our permanent employees some of whom are working during the summer in our other four properties on Babin kuk come and work in Lacroma. Apologies if they did not show appropriate enthusiasm and left an impression that they were not interested in the guests or their needs and we have already taken actions to relay the message and emphasise to all our employees how important it is to always maintain the level of service we expect for our valued guests.
We are sorry you did not like the pillows and we hope that you took advantage of choice of one of the three alternative pillows which we have on our pillow menu in all the rooms. Our apologies once again for any lack of service offered to you during your recent stay in Lacroma. We hope to be able to improve on all of the aspects you have mentioned on your next stay with us.

Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“No heating, slow pretty strange stuff”
3 of 5 stars Reviewed November 14, 2012 via mobile

I came in beggining of November. In my room was so cold that I almost wanted to cry. Last day I slept in socks.
Room was ok, pretty large bedroom but with no view. Later someone told me that just 30% of rooms have sea view.
Stuff are too slow, we had to wait for waiter for 20 minutes and the receptionist was the winner! I wanted to pay my bill about 11:30 pm, because my plane was really early in the morning. And he said I cannot pay my bill, because his computer is closed. Hm, I asked what should I do? And he answered, I don't know, it is not my problem!
Breakfast was good, despite poor choice of juices, not natural, too sweet. Also in the restaurant, my friend asked for a fork and knife, and waiter told her to sit somewhere where are fork and knife, despite she wanted to sit with her friends.
Maybe stuff is different in the summer, but now I am not satisfied with almost noone.

Stayed November 2012, traveled on business
Was this review helpful? Yes
See 2 more reviews by snegro for Dubrovnik
Ask snegro about Valamar Lacroma Dubrovnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review
November 30, 2012
Dear Guests,
We are sincerely sorry you have not enjoyed your stay in Lacroma to the full. We apologise for any inappropriate services provided to you and we thank you for your kind words regarding the food. As for the room structure in Lacroma we have several options our guests can choose from. Some prefer to book standard rooms, some rooms with balcony, some with sea view and some our suites. All the rooms are furnished in the same way the difference is only in location, view and size. At the time you were staying in Lacroma the weather in Dubrovnik was exceptionally warm. Daily temperatures were running up to 24 degrees and most of the guests were requesting air conditioning in their rooms. As you can appreciate, it is impossible to heat and cool the rooms at the same time, but the AC control panel in the room enables our guests to switch the AC off if the temperature runs too low. We are sincerely sorry we were not able to discuss these matters with you during your stay since we believe we could have resolved most of them to your satisfaction.
Once again, our sincere apologies and we hope that we will have a chance of greeting you again in Lacroma when you will enjoy your stay with us.

Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“The other side of Dubrovnik”
5 of 5 stars Reviewed November 12, 2012

The Valamar Lacroma was a very spacious hotel, large bedroom with excellent views from your room spanning over the property onto the Adriatic.
If you are looking for a resort / relaxing experience in Dubrovnik the Valamar Lacroma is in a more secluded area with every amenity and facility to provide a relaxing experience. About a 5 minute walk away there are some nice cafe's that serve excellent coffee and wi fi if people watching is the preference, however if partying and experiencing Old Town is the preference this hotel is approximately 5 - 10 minute drive, and a 45 min to 1 hour walk.

Overall value for money, services offered and the views it is a beautiful hotel that i would recommend staying in.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Damian G about Valamar Lacroma Dubrovnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review
November 30, 2012
Dear Guests,
Greetings from Lacroma and Dubrovnik. Thank you on your review and for recommending Valamar Lacroma Dubrovnik hotel on line. We are very happy you have enjoyed your stay with us and we hope that if you ever come and visit Dubrovnik again you will honour us by staying with us again.

Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Very nice hotel, great staff”
4 of 5 stars Reviewed November 12, 2012

We checked in after about 12 hours of travel, so were very relieved and excited to see where we would stay the night. Decent sized room, breakfast was great, and all the staff were very helpful. Facilities at the hotel are numerous but we unfortunately didn't have time to use them. A 4 star hotel at a great rate, would recommend it to anyone.

Stayed October 2012, traveled with friends
Was this review helpful? Yes
Ask Adam J about Valamar Lacroma Dubrovnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review
November 19, 2012
Dear Guests,
Sincere thanks on your great review. Yes, we can imagine how long a day can be when you travel for 12 hours and we are thrilled you have found Larcoma a pleasant surprise! Thank you for complementing our facilities, our food and most of all our staff. Since on this occasion you did not have enough time to use all of the facilities we have on offer to our valued guests, we most certainly look forward to greeting you again on some other occasion when you can enjoy the facilities to the full! Until such time, we remain,

Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Central, New Zealand
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Valamar Lacroma Dubrovnik”
5 of 5 stars Reviewed November 5, 2012

Value to money. Nice hotel. It is rated 4 star but for me it is 5-star. Not far from the beach. Staffs are friendly and helpful. The food is excellent. The breakfast is good with lots of variety. The restaurant serves good food and wine. Way much better than in France but you pay way much less in Dubrovnik. Must go again.

Room Tip: Get a roon facing the beach.
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask kaw002 about Valamar Lacroma Dubrovnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review
November 19, 2012
Dear Guests,
Thank you very much for a great review! Great to hear you have enjoyed your stay and that you would like to come back. We would certainly be looking forward to your return and if we can be of any help please let us know. Thank you again for recommending Lacroma.

Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotel Lapad
Great value on a similar hotel
Dubrovnik, Dubrovnik-Neretva County
4.5 of 5 stars 807 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Dubrovnik
Romantic
Dubrovnik Palace Hotel
Dubrovnik Palace Hotel 4.0 of 5 stars 592 reviews
Luxury
Valamar Dubrovnik President Hotel
Valamar Dubrovnik President Hote... 4.5 of 5 stars 275 reviews
Good for business
Argosy Hotel
Argosy Hotel 4.0 of 5 stars 351 reviews
Near the beach
Valamar Club Dubrovnik
Valamar Club Dubrovnik 3.5 of 5 stars 196 reviews
Show Prices ABS:HotelCheckRates-d497462?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302948?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302876?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d304327?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Dubrovnik hotels
Hotel Lapad 4.5 of 5 stars 807 reviews Villa Dubrovnik 4.5 of 5 stars 156 reviews Hotel Bellevue Dubrovnik 4.5 of 5 stars 529 reviews Hotel Kazbek 5.0 of 5 stars 127 reviews
Show Prices ABS:HotelCheckRates-d313155?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d308208?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d302914?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1084429?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 70 hotels in Dubrovnik, ranked by popularity

Been to Valamar Lacroma Dubrovnik? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Valamar Lacroma Dubrovnik

Also Known As:
Valamar Lacroma Dubrovnik Hotel
Valamar Lacroma Dubrovnik Hotel Dubrovnik
Valamar Lacroma Hotel
Address: Iva Dulcica 34, Dubrovnik 20 000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Dubrovnik
#4 Family Hotels in Dubrovnik
#5 On the Beach Hotels in Dubrovnik
#7 Luxury Hotels in Dubrovnik
#17 Romantic Hotels in Dubrovnik
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to Dubrovnik’s newest treasure and largest conference and spa hotel in the region. The Valamar Lacroma Dubrovnik is an astounding model of ‘archinature’ – a harmony of 21st century styling in a gorgeous natural environment. Nestled in glorious seclusion amidst the lush greenery of the Babin Kuk peninsula, the ultra-modern resort sets the standard for Croatian hospitality. Spectacular sea views and stylish interiors are just the foundations of what is truly an awe-inspiring resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Priceline, Venere, Tingo and Travelocity so you can book your Valamar Lacroma Dubrovnik reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Valamar Lacroma Dubrovnik, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Valamar Lacroma Dubrovnik
Enter dates & see best prices* (from our partners)
Show Prices