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“Beautiful Stay at Valamar Lacroma in Dubrovnik, Croatia” 4 of 5 stars
Review of Valamar Lacroma Dubrovnik

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Valamar Lacroma Dubrovnik
4.0 of 5 Hotel   |   Iva Dulcica 34, Dubrovnik 20 000, Croatia   |  
Hotel amenities
Ranked #10 of 70 Hotels in Dubrovnik
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Beautiful Stay at Valamar Lacroma in Dubrovnik, Croatia”
4 of 5 stars Reviewed November 10, 2011

Stayed for 3 days in early October. Lovely property, friendly staff, nice room with wonderfully comfortable bedding, particularly pillows. Food was fine. Wished we had a room with more of a view, but we were part of a group, so no choice. Hotel was a bit sprawling and had some initial difficulty finding room where first group meeting was located despite asking several staff members. No problem after that. Convenient enough for short bus ride to Old Town. Would definitely recommend this property to others. Setting with pool and sea, although we did not have time to take advantage of these amenities, were just beautiful at sunset.

Room Tip: Request a room with a view if possible.
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this review, February 9, 2012
Dear guests,
Many thanks for your kind review and for complementing our facilities, particularly staff friendliness. It can be at times particularly in a busy conference event a little challenging to get your „bearings“ due to the building structure but as you say, once done for the first time it is a smooth sailing from then on. Thank you for recommending our hotel and our services and we look forward to having another chance in greeting you in Valamar Lacroma Dubrovnik hotel
Yours sincerely,
Ivica Sabljić
Hotel Manager
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923 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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London, UK
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 9, 2011

Stayed for a week in mid September, exceeded expectations, huge room, fab indoor and outdoor pools with option of private beach at sister hotel 5 mins walk away. Lobby bar staff brilliant, especially Antonio who always had our Red Royales at the ready, as was hotel cat adopted by Louise for special vip treatment. It came very close to joining the millions of illegal immigrants flooding into the UK, unlike the expedition to Mostar (def recommended) with border controls every 5 mins and a smokers paradise at £1 per pack of 20. Food excellent at all times, although it appears the prawns and lamb had all been stolen by Bosnians - so the Croats told me! We were staying over by birthday and finding a complimentary bottle of bubbly in our room was a lovely touch and gesture very much appreciated. Spa treatments excellent and very reasonable by comparison to similar hotels in other Euro countries. Buses every 10 mins to Old Town and a lovely coastal walk to the Port/Marina if that floats your boat. Thank you to all the staff and managment for such a fabulous week, which was not long enough. As long as Croatia has the sense to vote no to the EU, we will be back to spend more of our groats.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 28, 2011
Dear Guests,
Fabulous review and must say your TripAdvisor code (Delboy) - most original, cannot help smiling! It is fab that we get guests like yourself who not only enjoy their life and travel but are good judge of people even if there are always some cultural variety- difference which can be and is the spice of life! So thank you for your review, thank you for staying in Lacroma and thank you for picking up on those “fine” subtleties like the lamb and prawns, ridiculous border barriers and smokers paradise! As to your comment regarding the entry to EU – cannot give any promises :-) We hope you will be back for some more Spa treatments, sea front walks and I am sure we can find another cat just as sweet as the one you have befriended this year. Feel free to contact us at any time for any assistance regarding your accommodation arrangements, it will be our pleasure to be able to help in any way.
Yours sincerely,
Ivan J. Karlic
General Manager
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Dubrovnik, Croatia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 6, 2011

Hotel staff very rude,not willng to solve problems
additional room service charges though not written on room service menu
different prices than the menu price list

Stayed November 2011, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 9, 2011
Dear Guests,
It is most unfortunate and most concerning for us when our guest are disappointed with our services provided. Please be assured we have thoroughly checked the circumstances under which your dissatisfaction with our Room Service has occurred. The unfortunate misunderstanding over the price of the food item brought to your room was without any doubt our slip up and we fully accept the responsibility. Please accept our sincere apologies. It has happened that our staff member by unintentional mistake placed an old copy of the Room Service menu in your room thus the difference in price of the item ordered. We cannot but deeply apologise that our Room Service waiter did not spot the problem and did not resolve this in a fashion he has been trained to do. At the same time we have been informed that the receptionist on duty was able to rectify the situation to your satisfaction.
We would also like to assure you that we have taken this situation seriously and have briefed all our staff on how best to handle situations in which misunderstandings can appear and resolve them in a professional manner in line with our hospitality standards. We also hope that this unfortunate event did not prevent you from enjoying other aspects of our stay with us.

Yours sincerely
Ivan J. Karlić
General Manager
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Stockholm
Top Contributor
61 reviews 61 reviews
53 hotel reviews
Reviews in 49 cities Reviews in 49 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed October 28, 2011

An excellent hotel with excellent facilities. Good location, with a bus stop outside the main gate (buses seem to run every 10 minutes during the day). I cannot see how people can complain about the food at this hotel, as both the breafast buffet and the dinner buffet are excellent. Very good selection of food, including vegetarian, and also it does change from day to day. Service in the restaurant was good, attentive but not excessive, just right.

I left this hotel wondering why it had got 'only' 4 stars, and many parts of it seem to merit a 5 star rating. Only a short walk to a stony beach as well, great in the evening for a stroll before dinner.

Good to have a gym (free) and also several swimming pools to choose from. The indoor pool was a perfect temperature, and as it is 25m length, then it is great for training. Lots of chairs and sun loungers around the hotel, and some very nice seating areas too. I agree with the description of this hotel as a 'resort', you could come here and not leave the hotel and still have a good holiday.

Despite some other comments on this site, there is free internet, with a good signal in the rooms and also public areas. The standard bedroom was spacious, with a good bathroom, lots of hot water from an excellent shower. The bedroom, like all of the hotel, is very clean. Air conditioned if you need it too. Plenty of power sockets in the room too, and also things like an iron, ironing board and hairdryer.

Friendly staff, excellent service and also very high standards of housekeeping. It is a very well run hotel, and if you are looking for a quality hotel in Dubrovnik with good facilities, then this hotel should be on the list. Certainly a hotel to be recommended to others.

I defnitely want to return to it, and I was sad to leave it after one week.

Room Tip: I guess that all rooms in this hotel would be good, I would be happy to take any room here.
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  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 9, 2011
Dear Guests,
All the reviews left by our valued guests on this on line facility are most valuable to us. They point us in the right direction may they be great or “not so great”? However, reviews like yours are inspiring to all of us as our staff take keen interest checking the site and learning what kind of impression did their professional efforts leave on the guest we always try to please. Many thanks ! It is absolutely fantastic to read such a write up where you highlight all the aspects of your stay with in such sincere and complementing manner. Many thanks for great review of food and variety, different facilities in the hotel, restaurant service, and also for bringing up to the attention of the perspective reader our Wi Fi facilities. We have had some “teething” troubles with it at the beginning of the season after installing it throughout the hotel but it is now up and running as planned. We are definitely looking forward to greeting you again and if we can help with your future accommodation arrangements please let us know – it will be our pleasure!
Until we meet again!
Yours sincerely
Ivan J. Karlić
General Manager
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Istanbul, Turkey
Top Contributor
74 reviews 74 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 20, 2011

This is the best hotel I have (since today) ever spent my nights.

Outstanding breakfast and dinner

Polite and gentle service

Luxury rooms (in addition our room had also wonderful view of adriatic sea)

Also with just a single bus you can arrive Old Town (good location)

  • Stayed December 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 9, 2011
Dear Guests,
Sincere thanks on your review. We are so pleased to hear you have enjoyed your stay at Valamar Lacroma Dubrovnik and have complemented our food, service and most of all our staff and their politeness. We hope we will have a chance of greeting you in Lacroma again on another occasion.

Yours sincerely
Ivan J. Karlić
General Manager
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Leicester, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 20, 2011

We enjoyed all aspects of our stay at this hotel. Away from Old Town but on main bus route. Staff friendly. Room comfortable and clean, amenities such as pool/spa good, food excellent choice and prepared well (had breakfast and dinner). Only criticism was restaurant staff not quick on clearing plates when finished (same staff serve drinks and clear plates, would be better separate duties). Otherwise definitely recommend.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, November 9, 2011
Dear Guests,
Many thanks on your review. So pleased to hear you have enjoyed your stay in Lacroma as well as the facilities out hotel has to offer. We have also taken note of your comments regarding the speed of the restaurant staff clearing the tables and have taken this up with our Restaurant Manager. Hopefully we will be able to resolve this too and look forward to completely satisfied guests in future.
Once again many thanks on your deciding to stay at Lacroma and your great review.

Yours sincerely
Ivan J. Karlić
General Manager
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London
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 19, 2011

I stayed at the Valamar Lacroma after reading the TripAdvisor reviews - and so thanks to the community for another great call!! This is a great place to base yourself for a look at the Old City of Dubrovnik. The grounds are sprawling and there is a lovely indoor and outdoor pool with health club. The beach is just down the path and there is a very large deck area for drinks as the sun sets. As others have mentioned, the bus into town is a VERY easy 10 minutes (use the Tennis Club as your signpost to ring the bell on your way back). The service was great and the bar was always lively. If you see Maria on the front desk, tell her she got a mention on TripAdvisor - she is super helpful and very friendly ... great front of house.

Room Tip: The balcony seaside rooms are worth the extra cost for the spectacular sunsets - the best ones are t...
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  • Stayed October 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, October 28, 2011
Dear Guests,
Thank you! We are so pleased you have enjoyed your stay with us and that you found “the community” recommendations useful. Maria is a gem and we will make sure your compliments are passed on to her and to her colleagues. Front office is guests’ first and last point of contact with the hotel and it means a great deal to all the team members to receive feedback like yours – many thanks it is much appreciated!
Yours sincerely
Ivan J. Karlić
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Valamar Lacroma Dubrovnik

Address: Iva Dulcica 34, Dubrovnik 20 000, Croatia
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Dubrovnik
#6 Spa Hotel in Dubrovnik
#6 On the Beach Hotel in Dubrovnik
#8 Family Hotel in Dubrovnik
#9 Romantic Hotel in Dubrovnik
#9 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): $
Hotel Class:4 star — Valamar Lacroma Dubrovnik 4*
Number of rooms: 401
Official Description (provided by the hotel):
The Valamar Lacroma Dubrovnik Hotel is located on the tranquil Babin Kuk peninsula, surrounded by pine tree forests and soothing white pebble beaches. Renowned for its fusion of nature and state of the art facilities, the hotel offers ultra modern rooms and suites, the largest MICE facilities in the area, memorable gastronomic experiences in its gourmet restaurant, a wine bar terrace with panoramic views of the Elaphiti Islands and an abundance of activities to let you create a perfectly balanced holiday in Croatia with an added touch of luxury. ... more   less 
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Also Known As:
Valamar Lacroma Dubrovnik Hotel Dubrovnik
Valamar Lacroma Hotel

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