My family and I stayed at Yellow House hostel multiple times over our 3 week holiday in Guatemala. We kept returning to Antigua and Yellow House because of the incredible customer service we received whilst there. The staff was amazing -- from the awfully sweet ladies who cooked the morning breakfast to Sofi, the wonderful manager who went above and beyond her duties to help us plan almost our entire vacation. Sofi helped us book shuttles, discover wonderful new places in Antigua, and even came to our aid when we awkwardly realized we didn't have a place to stay in Flores on Christmas.. when almost everywhere was booked! Truly, it was amazing the extent to which she helped my family and I can't adequately describe the lengths to which she went (even helping us for three hours at one point!).
The ladies who cooked us breakfast were so awfully sweet and kind. They made us feel so comfortable despite our limited Spanish, even working on our language skills while we got breakfast. By the end of our stay we felt as if we were family.
The location of the hostel is also fantastic. It is just three blocks from the main arch which makes you feel close but also far enough away from the hustle and bustle of central park to get a good night's rest. There are also a lot of wonderful places nearby including Fernando's coffee shop and a salsa studio next door that offers free classes on certain days.
The one thing that really blew me away by this place was how incredibly CLEAN it was. Seriously, spotless. The bathrooms are communal but honestly you would think they were your own they were kept so clean. The ladies cleaned them multiple times a day and rooms were cleaned daily right down to bleaching the floors. I have never stayed in a cleaner hostel. Also, I arranged for our accommodation from the States and Sofi made it incredibly easy to communicate with her through email. I never had a problem with communication and it was actually the most seamless of all the places in Guatemala that we stayed at. I honestly cannot recommend this place more. I will definitely stay here whenever I return to Antigua.
- Also Known As:
- The Yellow House Hotel Antigua