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“Unprofessional Service” 2 of 5 stars
Review of Hostal Onvisa

Hostal Onvisa
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Hostal Onvisa
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6a Calle Poniente 40, Antigua, Guatemala   |  
Hotel amenities
Ranked #56 of 71 Specialty Lodging in Antigua
Santiago, Chile
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Unprofessional Service”
2 of 5 stars Reviewed April 26, 2013

We arranged several tours and used their shuttle service, during and after each one of their service we felt unsecure and disappointed. To mention a few examples: 1. Our shuttle to the airport was 45 min late (we never got an explanation and when we asked for our money back they denied it). 2. Most of their drivers had unresponsible behavior on its drive (overspeed, no respect of the transit law, treat their passengers as animals), no friendly at all, never on time. 3. They told us that we will summit the Pacaya Volcano, the company stopped summiting the volcano several years ago. 4. One of our tours supposed to provide tipical breakfast and we ended arguying with one of the staff members for an hour before they tooked us to the cheappest place around to give us the cheappest guatemalan breakfast. The worst of dealing with this company is that they do not care about their clients, they care about their profit and they will do any thing to accomodate their needs (ex: having us waitng for 45 min to have an extra passenger that was coming later). Really, we would not recommend this company to any body!!!

  • Stayed April 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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13 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Hostal Onvisa

Address: 6a Calle Poniente 40, Antigua, Guatemala
Location: Guatemala > Sacatepequez Department > Antigua
Hotel Style:
Ranked #56 of 71 Specialty Lodging in Antigua

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