I recently stayed here as part of a group tour. I believe this hotel works with Tucan travel.
As far as the hotel was concerned, the rooms are nice, clean and comfortable. There is free water, good wifi, and nice areas to hang out and relax.
However, the service we recieved in beginning the independent leg of our tour was absolutely appalling. Nothing was followed up correctly, we had to be very pushy just to get what we had paid for, such as our basic itinerary, breakfast and airport transfers. Everything this hotel was responsible for organizing was not only difficult, but very stressful. When we were finally off on the independent leg of our tour we had a last minute itinerary change, which found us staying in possibly the worst hotel in Panajachel.
After complaining to Tucan, we found out they had lied about where we stayed, and subsequently were asked by Tucan to provide us with complementary massages, breakfast and coffee beans. This in no way reflects on Tucan, only the level of services from the hotel. Very disappointing customer service. If you are traveling independantly with Tucan, ask not to stay here.
- Also Known As:
- Posada Los Bucaros Hotel Antigua