I am from NYC & have family that lives in Guatemala, so have been going there for years. Let me say this about Antigua/Guatemala in general: it is gorgeous, you will enjoy your time there, but it is not a place known for it's cuisine, high level of service, or lighting design (rooms & bathrooms are never well lit). However wherever you go, service is always given with a smile as the people are lovely & good-willed.
On to this particular hotel...
The hotel is a beautiful old colonial property, the grounds quite extensive as you walk towards the back which has some outdoor event space. The pool is big, but like most hotels in this price point, not really for swimming/laying around. It had a lot of leaves in it (which seemed inevitable considering that it's surrounded by trees) & they should probably drain & repaint it to make it look fresher.
The rooms: nice/efficient/comfortable. My sister stayed in Room 8 (MASSIVE w/ an incredible view) & we were in Rm 3 (also big, but on the corner so noisy if you wanted to sleep). Some rooms required walking up some stairs that did not have railings so you should probably request one on the ground floor if you have concerns about that. All the boutique hotels have a similar set up where the rooms surround an interior court yard, so you'll hear your neighbors when they're in the common space but it wasn't too bad here.
Breakfast was included, which was nice as it included coffee/juice, a fruite platter, eggs, refried beans, toast and plantains. I liked the fruit but thought the rest was okay, others liked it more - totally subjective, I think if you go earlier it's tastier. The bathrooms are dated in most of the rooms but they cleaned them daily so I knew they were sanitary albeit old looking.
The internet only worked close to the front desk (I think this is b/c the walls are so thick in Antigua architecture) & the staff need to dial for you to make calls outside of the building (domestic & international).
I made my reservation 3 months ahead of time & there was an issue with it prior to my arrival but the manager eventually fixed it. You will probably want to re-confirm yours before you go...
However, the best part of our stay was the GREAT front desk clerk Luis. He was helpful, accommodating, and very kind indulging to our (many) requests & questions. He is great & deserves a raise! haha! But really, his good attitude & demeanor made us like the hotel a lot more.
Overall, a nice hotel.
- Official Description (provided by the hotel):
- La Casa de los Suenos is a wonderful colonial mansion in Antigua Guatemala turned into a fabulous B&B. We offer banquet venues for up to 350 persons. ... more less
- Reservation Options:
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- Also Known As:
- Casa De Los Suenos Hotel Antigua