My boyfriend and I arrived at the Casa de los Suenos at 8am on a Friday. Although we knew it was unlikely that we would be able to check in that early, we did expect someone to be at the hotel. We waited outside for 30 minutes, while repeatedly knocking and calling our travel agent. Finally someone answered the door, and we were shocked to discover that there were 3 bellmen waiting right inside the door, just none of them decided to answer the door for us. We dropped off our baggage then, returned at 3 to check in. When shown to the room, we soon noticed that none of the electricity was working. I went outside and told the concierge and he flatly stated that the whole hotel was without electricity (which they did not mention at check-in). He said he expected power to return to the building sometime that evening, but he was not sure. We lingered for 30 minutes, expecting an apology or expected time power would return. We returned the key and said we would find another hotel with power and service. And the concierge said nothing as we left the hotel and none of the bellmen offered to get us a taxi (which can be a little tricky to get in Antigua), so we walked to another hotel, which we had a fantastic experience at for the same price. I would avoid the Casa de los Suenos as for the price you expect good service…and well electricity. Also we walked past the Casa de los Suenos later that evening and they still did not have power…