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“Beautiful spot.” 4 of 5 stars
Review of Casa Santo Domingo

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Casa Santo Domingo
4.0 of 5 Hotel   |   3a Calle Oriente No 28 A, Antigua, Guatemala   |  
Hotel amenities
Ranked #9 of 76 hotels in Antigua
New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
75 helpful votes 75 helpful votes
“Beautiful spot.”
4 of 5 stars Reviewed November 23, 2012

W did not stay here, but had dinner and visited the bar.
As others have said, this is a showplace. The atmosphere is stunning. The owners have done an unbelievable job creating a magical setting.
I would suggest the folowing improvements to the management. The bar area could use a professional consultant. The menu is in a tiny font. Mixed cocktails, which many North Ameicans enjoy were hard to understand given their titles such as Ocean Breeze, which in explicably has Fraangelica (hazelnut). The staff had to read directions to make the drinks on the menu. Service was slow and inattentive even though the bar was nearly empty, on a Friday night.
Have a graphic designer and a consultant rework the menu, get a trained bartender and a knowledgable wait staff. This could be done in a very classic and elegant style and make you a lot of money. Its clear that no one meets there for drinks, despite the comfort of the room. i am from NY and could think of several places here that could be an inspiration.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Director de Relaciones Públicas at Casa Santo Domingo, responded to this review, December 5, 2012
Thank you for your comments. We want to let you know that we have confirmed a course for our staff (next year) with trained proffesionals. We hope that in your next visit you experience improvements. We will also look into the menu design, thank you.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 21, 2012

We have never seen or heard of a place like this. It is incredible beautiful. i have never seen staff work so hard and be so friendly. The rooms was amazing. Best pillows i have ever used. The food was so affordable and so delicious. 5 stars!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 19, 2012

Well you sure as heck wouldn't know it when you pull up to the resort, but this place is paradise in Antigua.

You drive up on the cobblestone streets of Antigua and everything is kind of the same off white color and there isn't a lot of greenery and then you step into Casa Santo Domingo. You are welcomed with lush greenery, flowing fountains and aquaducts, and piped in hyms/chants of old. This converted monestary is something to be seen. Beautiful ruins cover the landscape and various artifacts and art line the walls. The pool is heated. Ugh, its just fabulous.

The service is top notch. They are very accomodating to any of your needs. All you have to do is ask.

The ice and water at the hotel are supposedly safe, but I opted for bottled just to be safe. As well I steered clear of lettuce, tomato, etc. as per instructions from people who had been here before (water-born disease which grows into fruits/veggies without peels...)

I have noticed a few people talking about the noise of the rooms. I can speak clearly to that. While they close off the gate to the property at night and you have to show your room key to get in, it can still be loud at night depending on which part of the property you are staying. We stayed in room 254 (I believe) which has a wonderful balcony but it faces the entry corridor. With the size of the property, there is always a wedding or big family dinner happening and with it comes noise. A couple nights I was woken up by loud chatter in the entry corridor. I was able to quickly fall back asleep, but its there. I would suggest the rooms that are off behind the pool as there isnt much traffic late at night and the pool closes at 10.

Other than that, I had a blast here and would recommend Casa Santo Domingo to anyone looking for 5 star treatment at a very reasonable cost.

Room Tip: Rooms behind the pool are probably the quietest. The west side of the property, I believe. The oth...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed November 19, 2012

Hello !! I highly recomend Casa Santo Domingo at Antigua Guatemala A++++!!!
I was there about a month ago and can tell this is one of the most beautiful places to stay, eat and in overall enjoy!
the service was super cordial, people were very respectul and friendly, restaurant was amazing and the building structure is gorgeous . I am definitely coming back !!
Muchas felicidades para la Casa Santo Domingo sigan manteniendo la calidad del servicio !!
Milena B

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 19, 2012

We were married here with 52 guests and most of them stayed at the hotel. This place is a wedding factory and it's a beautiful setting so I can see why. I loved it all BUT I have some complaints...if not for these the setting and food gets 5 stars.
Wedding: They sent me a step by step in advance and then night of completely ignored all of the changes I had made. I made these changes 3 weeks prior to the wedding so their was no excuse. Small but important things like they didn't serve the hors d'oevres at 4:30 as specified and I had to go ask them twice to bring them out. Finally at 5:30 pm they appeared. The service was slow and oddly staggered (this also happened for a couple meals before the wedding). I was done with my 1st course before my mother even got hers and hers was cold. They also didn't have all of the liquor I asked for. They also insisted on charging us for a bottle of wine that was corked.
Rooms: Are great and have great water pressure. BUT...They also released all of the rooms we had on hold without our consent and were not helpful when we got mad. What's worse is that when we arrived they put my then fiance and I in a room with 2 double beds. When I asked if we could switch they said no and that it was our fault because we had agreed to stay in them. I looked back at the emails, they were wrong. They clearly say one room double occupancy, nothing about two beds. I gave up because we were moving to the suite before the wedding.
Spa: If you have other options I would take them because this is not the best place. It was $40 for a basic manicure and $40 for a basic pedicure plus my manicure was completely chipped by the next day. Not only is this pricey for Antigua...the spa is tiny and chairs are not comfortable.
All of this being said I will return to stay next time I am in Antigua and if I had to do the whole thing again would still do it with them. The food was good and the staff super attentive but I had to be honest about the issues.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Director Comercial at Casa Santo Domingo, responded to this review, December 5, 2012
Thank you for taking the time to share your comments through Trip Advisor, we only regret not having known opportunely about them in order to fix them.
F&B services where programmed as indicated in the approved instructions you sent. The delay with the hors d'ouveres service was due to your Mothers last minute indications. As you might remember, beverages where also requested last minute.
Prior to making a wedding room block in our system, we inform our Clients of the procedures and this way avoid misunderstandings. You may check the info. sent and understand why we can't keep a room block without guarantee for so long. Also, when we received your personal request, all rooms with a king size bed were taken by your same party (you may also check the reservation slip we forwarded indicating that the room confirmed had 2 full size beds.)
Our Spa is actually a "Training Center", the new Spa is under construction and we are working to improve the facilities and equipment to make it a complete spa experience - we will proceed to reimburse the amount charged (US$80.00) and regret you didn't receive the service expected. We also recently changed the lacquers to a better brand to avoid having this type of inconvenience.
Thank you for staying at CSD, we hope to have the opportunity of serving you in a near future...
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rochester, ny
Top Contributor
86 reviews 86 reviews
66 hotel reviews
Reviews in 63 cities Reviews in 63 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed November 18, 2012

Although I did not have a room with a view, all I needed to do was step outside to experience the luxurious beauty of Casa Santo Domingo. The room itself was large as was the bathroom. Service was top-notch. I enjoyed all meals at the restaurant. But mostly I enjoyed wandering the grounds of this special hotel.

Room Tip: I asked for a quiet location and got it.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
618 reviews 618 reviews
93 hotel reviews
Reviews in 162 cities Reviews in 162 cities
419 helpful votes 419 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile



Like many hotels in Antigua this one is hidden behind walls and barely visible from the street.  
The quaintness of this historical town is felt on the grounds of the hotel.
Be prepared for a long walk from the entrance to the lobby.  
Check in was quick and easy.  The walk to the room was as long and maze-like.
The room was large, well appointed, and comfortable.  There was a nice seating area and fireplace.  
While I have visited this hotel on numerous occasions, this was my first overnight stay.  
I chuckle at a beautiful antique structure with underground, convenient parking.  Modern day convenience bellow and history preserved above.
I get tired of being charged for Internet and this hotel had an outrageous price for access (IMHO). When you consider that down the street there is an Internet cafe that charges less than $1 an hour.  Yes, it is a petpeve like paying a resort fee.
Warning: in the area of the 267 / 268 rooms construction noise started at 9am.  This didnt bother me, but if you check in with-in the next few days you may want to ask the front desk to eliminate any issues.
Overall, great place to stay!
 

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Santo Domingo

Address: 3a Calle Oriente No 28 A, Antigua, Guatemala
Location: Guatemala > Sacatepequez Department > Antigua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Antigua
#2 Luxury Hotel in Antigua
#5 Family Hotel in Antigua
#11 Romantic Hotel in Antigua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casa Santo Domingo 4*
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Also Known As:
Casa Santo Domingo Hotel Antigua
Casa Santo Domingo Antigua Guatemala

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