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Porta Hotel Antigua: Traveler Reviews

4.0 of 5
8a Calle Poniente No 1, Antigua, Guatemala
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Porta Hotel Antigua
Ranked #16 of 70 hotels in Antigua
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199 reviews from our community

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Fort Lauderdale, FL
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Porta Hotel Antigua is a great hotel”
5 of 5 stars Reviewed November 13, 2012

We stayed at this hotel for one night and we had a really great stay. First of all, the grounds at the hotel are great with a beautiful pool, very well maintained gardens and some very quaint and charming architectural touches. We had the buffet breakfast, which was included in our room, and the selection was excellent with omelets, a selection of typical Guatemalan fare, a "make your own smoothie" section, delicious coffee, etc. The hotel itself is about 4 blocks from the main square, which is less than a 5 minute walk. The rooms are very comfortable, well designed in a charming Guatemalan style (ours even had a fireplace). There is a free wifi in the lobby and in the restaurant but you have to pay for internet in the room. In conclusion, this is a great hotel and I would recommend it highly.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
See 5 more reviews by Westonfl for Antigua
Ask Westonfl about Porta Hotel Antigua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando X, Manager at Porta Hotel Antigua, responded to this review
January 3, 2013
Dear Westonfl,

Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. I am delighted to learn that you loved our breakfast buffet and found your room enjoyable, especially the fireplace.

We would be delighted to have you stay with us again. Please let me know if I can assist you with anything between now and then.

Sincerely,
Fernando Ximénez, General Manager
fximenez@portahotels.com
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Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
7 helpful votes 7 helpful votes
“Beautiful resort”
4 of 5 stars Reviewed October 15, 2012 via mobile

Normally I stay at business hotels, so this is a nice change. Rooms are nice, as is the bathroom. Pool looks nice, bit small. Wifi costs 1 dollar per hour, but is free in the lobby. The free cocktail was nice. Someone brings you to the room and does not expect a tip. Two bottles of water are complimentary. All in all a positive stay. See pictures for room 114.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Peteruga about Porta Hotel Antigua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Charming and comfortable”
4 of 5 stars Reviewed October 13, 2012

I spent two days at the hotel for rest and relaxation after a week volunteering for a medial mission. There was a large group and the hotel was very well suited for it. The spa is wonderful and extremely reasonable for what you get. The rooms are clean and comfortable with a great fireplace, though a bit on the small side. The biggest disappointment was the food. The restaurant though reasonable was not good. The food was bland and ill prepared. If I were to return on my own or with my husband I would probably look for an alternate location.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask wackywife about Porta Hotel Antigua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando X, General Manager at Porta Hotel Antigua, responded to this review
October 20, 2012
Dear Wackywife,

Thank you for taking the time to review your recent experience at Porta Hotel Antigua. We are pleased that you enjoyed of your room and had a wonderful experience at Ceiba Spa. However, I was sorry to read that certain parts of your stay did not live up to your expectations and I've shared your comments with our Head chef and Restaurant team. We are always striving to better accommodate our guests and we'll take action in the issues you've mentioned.

Please allow us to express our sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Feel free to contact me directly to arrange your reservation. I would be happy to assist you.

Kind regards,
Fernando Ximénez, General Manager
fximenez@portahotels.com
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LaVergne, Tennessee
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Porta Hotel holds the Antigua tradition”
5 of 5 stars Reviewed October 6, 2012

Romantic, exotic and passionate, Antigua has become the wedding destination these days; it was not surprising that one of my nieces selected that city to get married. Therefore, my sons and I traveled to Guatemala and onto Antigua and stayed at Porta Hotel on this occasion. The magnificent and perfectly kept gardens, the breathtaking view of the volcanoes and the surrounding scenery makes it a paradise place to stay. All the patios are manicured with luscious native aborigines plants, all of which are labeled for visitors to learn about their variety. The hotel is family-oriented but can also accommodate couples; it offers an environment for all tastes. The heated pool will keep any young ones entertained for hours without end, while the grown ups can enjoy watching them have fun. There is a playing park with live parrots and macaws. For more privacy, couples can request to stay in an area that is exclusively for grown-ups. The rooms are spacious, clean and equipped with telephones and TV, but since there is so much to do nearby within walking distance, you probably will not have time to watch TV. The breakfast is complementary and it is served buffet style offering a grand variety of typical fruits and juices accompanied with authentic Guatemalan dishes: tamales, chuchitos, frijoles, tortilla, pupusas, queso plus all the classics, crepes, pancakes, oatmeal, pastries. Chefs standby will cook the eggs per your request. Live music is played while you taste these deliciously prepared dishes. The staff is very friendly and helpful and they are ready to cater to your needs at your beckon. We were traveling with my elderly daddy and they immediately provided a wheel chair for his entire stay without us even having to ask for it. At lunch and dinner you can enjoy more savory dishes while listening to the autochthonous Guatemalan instrument “La marimba”, played by skilled musicians. Parking is provided free of charge but you must catch the shuttle to get to the lot. The hotel is centrally located very close to the main plaza, market and Cathedral.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Glorialaviajera about Porta Hotel Antigua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando X, General Manager at Porta Hotel Antigua, responded to this review
October 20, 2012
Dear Glorialaviajera,

Thank you very much for your glowing review. I am delighted to hear that you found Porta Hotel Antigua to be perfect in every way. We aim to provide the best service possible, going above and beyond our guests’ expectations.

It gives me pride and pleasure to share your lovely comments with my colleagues. They are a very dedicated group of professionals who are committed to ensuring that our customers have a personal "home away from home" experience and I am thrilled that they have consistently delivered this high standard during your visit.

I do hope that we'll have the pleasure of welcoming you again soon and please do remember to visit our official website for all our best available rates and packages. Once again, thank you so much for this wonderful comment on Tripadvisor!

Warm Regards,
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Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Very nice.”
4 of 5 stars Reviewed September 30, 2012

The service at the Hotel Porta was excellent, like most places in Guatemala,it is very personable and friendly. The room felt more like a private cabin or bungalow instead of a hotel room. The fireplace in the room gave it a rustic feel. The rooms were furnished tastefully without being overdone. The shower was very good. HOT water and great pressure (This isn't always the case in Guatemala). The restaurant served nice dishes with typical Guatemalan touches. Everything tasted fresh and well prepared.

Location very good, a very close walk to the main square of Antigua. Only a couple of nitpicky things to mention: the main hotel entrance is not well marked and we had to circle the blocks a few times to find it. No ironing board in the basic rooms and no washcloths in the bathroom. Would gladly stay again, though.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Mike B about Porta Hotel Antigua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Porta Hotel Antigua

Also Known As:
Porta Hotel Antigua Guatemala
Antigua Hotel Guatemala
Address: 8a Calle Poniente No 1, Antigua, Guatemala
Phone Number:
Region: Guatemala > Sacatepequez Department > Antigua
Amenities:
Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Antigua
#5 Business Hotels in Antigua
#10 Family Hotels in Antigua
#23 Romantic Hotels in Antigua
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
We have been hosts to visitors to La Antigua for over 60 years. Our property is an icon in this charming and historical city that has been declared by UNESCO world cultural patrimony. Whether your visit is for business or pleasure, if you are looking for a hotel where you are treated very professional yet with a unique personal touch where you feel not only extremely welcome but also well taken care of, which enhances your experience during your visit in La Antigua, you have chosen the best place. ... more   less 
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