It bums me out to leave a poor reference, but this is warranted...
We arrived into Antigua later than expected (around 8pm) from Copan because of a traffic accident. We knew we'd be a bit late so we called ahead and made a reservation.
A touch difficult finding the place as it's tucked off of the main road. The woman who received us was quite friendly. She checked us in and took us to the top floor dorm room which, she informed us, we'd have to ourselves this night. The place seemed clean enough. We did our normal walk through taking our bags to the room- feel the mattresses, check water pressure, a look around for general feel- all ok so far. We set up in the room and get ready for bed (after the long day of bus travel).
With in the first 10 minutes, i notice my back is itchy... I'm reading, no shirt on, no second thought. The itchiness get's worse and seems to be spreading... ("huh, maybe mosquitoes from earlier?"). Finally, i get up and i feel my back--- !?!?! There's a distinct line of huge swollen, itchy bumps going from below my neck to my shoulder on my back. Right away i recognise the bites (from a Bangkok hostel years ago), BEG BUGS- so i grab for my flashlight and search the bed...
I find a couple small ones right away near the head of the bed. I ask my girlfriend if has any bites and she doesn't (yet). Ugh~ at this point it's a bit too late to change hotels, so i just change beds (again, we're in the dorm room alone). I move to the other side of the room, this time, top bunk. I give it a quick look under the pillow and the head of the sheets; i don't see anything, so then i lay down. Then my eye catches a dot on the wall besides me---- !?!?! another bed bug. This one is BIG (well fed). I grab my camera and snap off a few shots. Now i'm understanding that they have free movement around the room up the walls and bed to bed. I give a look around, snapping shots of a few other bed bugs on the walls and on the beds. =P
I walk down to the lobby and knock on what i think is the womans door. She answers and i explain the situation. At first she's in disbelief- "I just had a group of five in there and no one said anything). I show her the pictures--- After making the same twisted face i had made upon discovery, she apologized and offered us a private room on the ground room. We thanked her and went to retrieve our bags (which thankfully weren't near the beds). When entering the new room, we put our bags on the opposite side of the room from the beds and started to search the bed--- It didn't take 5 seconds- There was a big fat one on the bed just below the pillow. We show the woman, she doesn't seem to understand so we show her this one as well. "Ok" she says, "I have only one more room available for tonight. You can have a look at it". This time she follows us in the room, me with my flashlight. AGAIN, not 10 seconds after looking- BED BUGS!
She was very apologetic and evidently confused- "We have people in these rooms all the time"- She helps us find a new hostel that has a room at this hour ~11:30pm and she calls us a taxi.
If the woman wasn't helpful in finding us a different place to stay, this review would have been a *Terrible*.
I'm not saying don't come here- just check the beds, WELL.
Those might not be mosquito bites you feel in the morning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Respecto a este comentario, desafortunadamente en este negocio, uno no puede revisar las personas una por una para garantizar que ellos no lo traen. Lamentamos el inconveniente causado a estos huespedes, pero estas son situaciones que pasan. Hemos trabajado por muchos años haciendo y dando lo mejor a nuestros huespedes. Al momento de este inconveniente de forma inmediata nosotros hemos tomado acciones como el cambio del colchones, y profunda fumigacion de las habitaciones y estamos funcionando normalmente.
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Juan Daniel Galdamez, gerente general.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.